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“This is a great bank... it's that simple. It's great because the staff truly wants to help their customers. I visited the branch a week ago for the first time to deposit an insurance refund check. The teller, Jennifer Robles, was super friendly and very competent. I reached for my driver's license... oops... I had forgotten to bring my wallet. No problem. Jennifer confirmed my ID through records on file and finished the transaction lickety split.Today, I visited the Redwood City branch, again. As trustee for my mom's estate, I stopped by to close out her account. As luck would have it, Jennifer was my teller, again. This was only the second time I had been inside this branch and she remembered me. There was a glitch with a utility charge on the account, but Jennifer quickly enlisted the help of branch manager, Heherson "John" Balico to solve the problem. He surmised that a utility payment had been charged twice in error and he credited the second charge back to the account. It was such a relief to have a banking professional trying to help me instead of shrugging and saying there was nothing the bank could do. John impressed me as being someone who is genuine and who is committed to doing the best job for each customer he meets.Well, it was time to go back to Jennifer. She prepared a cashier's check to close out my mom's account... no charge. The entire time spent inside the branch was a super positive experience. Banks are largely the same. There's not a whole lot of difference in their services, but what makes a difference is the people working inside the bank. If you live in or near Redwood City, I recommend you take a look at Bank of the West. Jennifer, John and the rest of the staff will treat you right.”
“Excellent assistance and guidance provided by Lesiele, the manager at the Redwood City branch. She truly knows how to make a new customer happy and satisfied. Very professional and welcoming. I am glad I chose to open my account at the Redwood City location”
“We had a great experience with SMCU to help refinance my mother's car loan. Everyone I talked to, whether on the phone or in person, was extremely helpful. Bernabe was our loan officer and he was extremely patient and flexible working through our needs. He took the extra effort to explain the different options and help us understand our best chances of getting approved by the underwriters. He also helped us to get our interest rate adjusted due to a special case we had. All in all, we had a great experience with the team at SMCU and I would highly recommend others to look at them for their auto refinancing needs!”
“I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!”
“I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.”
“3 cheers for James Teaney! He was SO patient, kind and helpful as I was trying to assist a family member with their banking needs and my own as well. He helped navigate a complex issue I had been trying to resolve for days. THANK YOU James and Provident!”
“I came in to open a new business checking account and Shella Mae Avilla helped me. She was amazing to work with and even though there were some huddles that we encountered, she was very helpful and patient with everything. She went out of her way to ensure that I started my account on the right foot and even fought with the accounts department over the phone on my behalf to get things done. I'm so appreciative of her and highly recommend that anyone looking to open an account to work with her.”
“I made a reservation and visited.
There were people waiting in front, but those who made reservations were able to get a consultation right away after asking separately.
The staff was very friendly and explained unfamiliar concepts in a calm manner.
thank you!”
“this wf is so close to where i live and yet i didn't even go until just a couple weeks ago! i guess i'm always stopping by wf wherever i happen to be shopping or running errands, which is not close to home!this location is a bit smaller than others, and the parking lot size is reflective of that as well. fortunately for me, someone just left so i took their spot! it was a weekday around lunchtime, so there was a fair number of customers inside, waiting in line, but i didn't have to wait too long since most of the teller stations were occupied.i had a pretty simple withdrawal request, $100 as a single $100 bill. but when i communicated this to the teller, she gave me a bizarre look like i made a very strange request, so i asked what was wrong. she said that she thought i wanted $100,000! mind you, she wrote this on a piece of paper instead of saying it aloud, which i can understand since we're inside a bank, but i was a bit taken aback, and immediately told her no, just $100 (no extra zeroes!) we both had a laugh about it after we cleared this up! this was probably the funniest experience i ever had inside a bank!”
“Loan officerHanz LavagninoYou provided me with excellent service with the refinancing of my car, help me with the best options for my loan, kindness and a lot of respect, education, thank you very much”
“I will visiting this branch tomorrow after my change oil appointment Trans Automotive repair shop Broadway St Redwood City coming from Geneva st San Francisco……”
“Dedicated and knowledgeable staff I am always impressed with the extent of effort they put to help customers
BofA needs a human face so does Redwood shores”
Open 24 hours
2300 Broadway, Redwood City
Banks
“THANK YOU Shella Mae Avila for your overall kindness and the time you spent helping me today. I felt the humanity of your heart that surely makes our world more beautiful with you in it! THANK YOU to all Chase agents whom really brightened my day today!”
Open 24 hours
528 Woodside Rd, Redwood City
Banks
“patient is allways A very kind person and helps me right away every other person I've dealt with has honestly gave me a hard time! patient has allways helped me right away and has given me no trouble or attitude like the rest of the employees that work over there ! He deserves a raise chase bank honestly!”
“I am writing this to give my compliments and these 5 stars to a wonderful staff at Chase - Cesar Zavala.
Cesar was assigned to my case when my appointment with another staff was unceremoniously deprioritized by her manager (There were some pleasantries from the manager but no apology was given by the staff or the manager). When Cesar took over my case, he attended to it with care and compassion. His thoughtfulness and strong attention to detail also ensured that I really understood the application process as a client and avoided pitfalls encountered by other clients.
Like the rest of the reviews here, it could have been an awful experience for me at Chase, but Cesar's outstanding client service redeemed it and won me over.”
“RELOCATION: The new bank is on 2099 Broadway St, intersecting Jefferson Avenue. It is near the RWC Downtown Philz Coffee and Margaritas Mexican Restaurant. This location is still not open as of December 18th, 2021. I'm not sure when they'll open yet, and I did hear that they'll open on December 10th. Look out for another Wells Fargo Bank for now. Best.”
“I just started banking here and so far so good. The bank tellers are cool & easy to talk to. The Branch Manger is great & he will help you get stuff done.”
Open 24 hours
250 Redwood Shores Pkwy STE A, Redwood City
Banks
“The service was very helpful. The staff was knowledgeable and helped with a vehicle sale transaction very smoothly. Usually the line is long, hence expected wait time will be half hour to one hour. Thank you.”
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“Love this credit union. Member for 32 years. Smaller CU but they make up lack of size with great service. Man, I get treated like a real person. They have services that meet most of my needs. Rochelle, Anita, and Bob are amazing. I rarely get to their branch but when needed they have been very supportive.”