10AM - 9PM
1961 Chain Bridge Rd Unit H002AU, Tysons“I am a builder in Charlotte NC area and order all of my appliances from AJ Madison. Mendy Greenblatt has been my representative for the last few years and is always very responsive and great to work with. Appliances are shipped and delivered quickly.”
10AM - 6PM
11110 Lee Hwy, Fairfax“We came in with a broken vacuum cleaner, were offered a couple of solutions, which were explained additionally (even demonstrated right there in the store), made a decision and went home with the chosen solution in the trunk. All together less than 45 minutes. We worked with Chris and he was wonderfully effective and professional. We know where to go next time we need such services.”
9AM - 6PM
171 Maple Ave E, Vienna“I ordered the following item:Numatic Henry, James, Hetty, Harry Vacuum Cleaner Filter 37102, 604165Turns out it didn't fit my henry cordless model. The filter I ordered is 12" but my vacuum supports 11". Honest mistake on my part. I reached out twice to their support via email and never got a response but they called me recently to ask I mail back the part for a refund and they'll look into the model I need. Key is to call and not email. Thank you!”
“We have bought two appliances from Bray and Scarff at the Arlington location since moving into our house 6 years ago. The first was a refrigerator - and it was excellent. We went to the store, had a helpful associate show us models, and - boom - a day later had a new refrigerator.Where Bray and Scarff really shined and impressed us, however, was with our recent stovetop purchase. I won't belabor you with the long story, but the TLDR is that we had tried for months to buy a new stove top from an associate at B&S -- and it was dismal. Endless emails back and forth. We paid for two measurements. And we were constantly chasing the associate.I was about to give up, but then a new associate - Ali - stepped in to help me. WOW What a phenomenal change. Ali was thoughtful, fast, and driven to help us get the stove we wanted. He responded to emails and texts within minutes - not weeks. He got the measurement perfect, communicated very precisely about the details, ordered our Wolf induction stovetop within a few short days (as a pose to MONTHS without ordering from the prior associate) and the second things were delivered, scheduled our install. He was also thoughtful and consultative - not pushing us in one direction or the other, but really helping execute our desires.The crew that did the install was also excellent: kind, thoughtful and were clearly experts. They had to cut about an inch into the countertop, remove parts of our internal cabinetry, and had to do complex removal and setup of the fan system from the crawl space. They did the whole thing in a few short hours and ensured cleanup was done properly.Ali and his team are absolutely amazing. If you go to buy an appliance at B&S - ask for him. You won't be disappointed.”
“The gentleman got my vacuum working again by removing a clump of hair from it and refused to accept any payment, true generosity. I hope to give this store my business in the future.”
10AM - 6PM
11923 Lee Hwy, Fairfax“If you are looking for qualified experts who listen to what you need, understand your budget, and don’t try to upsell, Bray & Scarff is the retailer for you. Their prices are comparable to big box stores, but the exceptional customer service sets them apart. The new refrigerator gets delivered this week and I feel very confident that we will be happy with our choice thanks to the helpful and friendly Bray and Scarff staff.”
10AM - 6PM
4748 Langston Blvd., Arlington“Thanking you Elvis! You made my new kitchen come together beautifully. I live in a small condo in Adams Morgan with impossibly tight dimensions. Elvis and his crew were able to take measurements, find me the appropriate appliances (fridge, dishwasher, stove, microwave), and set up a single delivery and installation day. I couldn’t be happier with everything and wanted you to know that I appreciate all the headaches and hassles I didn’t have!”
“Great experience from start to finish. Purchased a new gas cooktop from Glebe Appliance which included removal of the old unit and expert installation.Very pleased with the support Glebe Appliance provided in selecting a quality unit which would also fit the opening in our island.Price was a slightly below direct cost from the manufacturer with discounts applied.The cooktop was delivered and installed as promised. Couldn't have asked for a nicer, more competent installer. Juan worked quickly and cleanly. Looks and works great!Very pleased to recommend Glebe Appliance.”
10AM - 6PM
5526 Nicholson Ln, North Bethesda“OPaL loves working with the team at ABW. Everyone is super nice, very responsive and incredibly patient with our customers.Plus their in-house customer service / warranty program is best in class. Sean”
“This is THE BEST place to take care of your flooring needs! I have known the owner for over 16 years and he has faithfully always helped me with every flooring issue I could have, to referring me to people who could help me when he could not. For example, I needed a vacuum and he helped me get one that fit my family's needs with pets and asthma. I needed flooring basement that was waterproofing, I needed carpets that shagged, I needed carpets for school, I needed my carpets cleaned from all kinds of disasters, basement flooding, etc. He sent my mom who is a senior there and instead of worrying she will be ripped off, I'm assured he will take care of her. Rare guy, in the best possible way, which leads to great service. Carpet and flooring fiascos can be really stressful! He takes the stress away. For sure make sure this place is one of your estimates. Sometimes it's not about price but quality of service and peace of mind.”
8:30AM - 5PM
2809 Merrilee Dr, Fairfax“Great local store for genuine appliance replacement parts. COVID process was easy - call with your model #, pay over the phone, pickup outside the store.John was very pleasant and encouraging on the phone. Thank you for helping me fix a problem that was annoying me for months!”
10AM - 6PM
8486-D Tyco Rd, Vienna“Our experience was excellent! Our dryer had worn out, and I wanted to replace it with another Maytag. Tyrone is super knowledgeable about the products and very professional. He showed us the machines on site and explained the functions clearly. He did not try to upsell or sell us a different brand, etc. It was actually a very enjoyable shopping trip, and I recommend the Tysons Bray and Scarff wholeheartedly. Thank you, Tyrone!”
6:30AM - 4:30PM
8100 Gatehouse Rd, Falls Church“James and his staff always provide excellent customer service, no matter how busy they are always help me find what I need. I would give them 10 stars if I could.”
“Great Service! I was very pleased with how much personal attention my vacuum and I was given. Quick turnaround on my Vacuum Cleaner repair and reasonable rate - just like new. Highly recommed, 5 star service.”
10AM - 6PM
8433 Lee Hwy, Fairfax“I recently became a customer of Acme stove and they were beyond helpful and informative guiding me through purchasing a new wood burning fireplace insert to replace my worn out wood stove. I did my homework before coming into the store but Mike walked me through all of my options, helped me choose the right fireplace insert for me, and gave me all of the information I needed to make a smart buying decision. The price for the insert I purchased was exceptional and I have no doubt I will be a customer for life. If you're looking for a new fireplace or wood stove, I highly recommend Acme Stove Co. in Fairfax!”
“The owner has been in business for about 40 years. He is honest and extremely knowledgeable He can do repairs or provide the customer with an appropriately priced vacuum. Recommended”
10:00 AM - 5:00 PM
2822 Juniper St, Fairfax“I had an issue with the wrong address for my upcoming delivery and their manager Sylvia was able to coordinate with Jose from order fulfillment and a couple other associates to step up and make my delivery on time despite the change in address 1 day before the delivery date. Home Depot really stepped it up and in the process they earned a loyal customer for life. Thank you Sylvia, Jose, and associates that helped keep my project on track!”
“While running errands, I passed by the store and had to go in, of course, I mean, it was literally beckoning my name! Lol (pun intended)This is a high-end, kitchen and bath store with the most gorgeous bathtubs and appliances in a glistening setting.The show room is absolutely stunning, and it was very quiet, except for the sales person, but they just opened and they're kind of off the beaten path. They are located in a little alley that connects one of many parking garages to the Mosaic District shopping center. Unless you were looking for them, you wouldn't necessarily see them and you would only pass by them if you parked in that specific garage.I was only window shopping, a.k.a. drooling like a kid in a candy store, lol, but if you're looking for some beautiful kitchen appliances and unique bathrooms & décor, then this would definitely be a place to check out.”
9AM - 5PM
5650 General Washington Dr D, Alexandria“I have a midcentury modern home with track lighting. I wanted to replace some fixtures, but could not identify compatible fixtures online. Bernie K. was able to identify it quickly and accurately. I might have given up on the project without his help.”
“Needed a vacuum cleaner and set my sights on a Miele. Edward was very polite and knowledgeable about the features. He walked me through all the important points and got me through checkout in less than twenty minutes. Absolutely love the vacuum.”
6AM - 10PM
6555 Little River Turnpike, Alexandria“I had to pick up a couple of new strands of Christmas lights cause good luck finding the bulb that doesn't work lol!Was happy to see they still actually had a large selection instead of being sold out like in recent years.Got two packages of lights, a new pot for my ever-growing, orchid, and a new cute little succulent. Literally, every employee I passed, said hello to me, had a big smile on the face and it was genuine and warm and welcoming. It was a really good vibe. Steven was my cashier and he was amazing! So friendly, helpful, and he also had a big warm smile on his face!”
6AM - 10PM
2815 Merrilee Dr, Fairfax“Tell corporate that I will change this to 5 stars once they start taking apple pay. Also watch out for your car in this parking lot the spaces are tight, and people are not that carful. Just go to the upper level.”
“I recently purchased products from Best Buy, and overall, I am satisfied with the quality of their products. The items I bought have met my expectations in terms of performance and durability. Best Buy offers a diverse range of electronics, and the variety is commendable.However, my experience with their customer service was not as positive. I encountered challenges when seeking assistance, and the support provided did not meet my expectations. The response time was slow, and the staff seemed less attentive to customer needs. Improved customer service would certainly enhance the overall shopping experience.Despite the service aspect, I appreciate Best Buy for the quality of their products. If they can address the customer service issues, it would undoubtedly elevate the overall satisfaction of their customers.”
“So so wish I could award half stars! I think this location deserves 3.5 stars.I like that the store advertises the mask mandate and provides hand sanitizer for customers. However, no one really social distances here. Unfortunately that includes employees who are walking close to you with their mask pulled down. Otherwise we had a good experience and found what we needed!”
7AM - 6PM
9754 Lee Hwy, Fairfax“Excellent customer service! Read a few comments regarding his prices, but he is a small business and provides 100 times better customer support than the other big brand companies. I'll keep shopping here!”
“We were shopping for a small poinsettia. The Home Depot in Mosaic sold out of them, but the Circle store had a good selection of different sizes, also found a white orchid with 4 flowering stems. The poinsettia was a good price at $6.99. It took 10 minutes to get in and out of the store. We should shop there more often, instead of going to Mosaic first.”
“Very pleased with the great customer service Raj provided. I had some specific cuts on some lumber, Raj cuts were dead on and again, provided great customer service.”
“Just bought a Dyson Airwrap a couple days ago, and David was really patient and helpful! He carefully took the time to show me how to properly use it and even showed me the different options they had! overall amazing experience!!”