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“Best mortgage loan office. I had a great experience working with chace. I was so impressed how quickly he responded to my emails. communications with him was definitely top tier. I would definitely recommend Chace to a friend or family. He made my home buying experience stressfree.”
“I love this location, so close to me and the best customer service team EVER!I went in today flustered because of previous fraud activity via PayPal that NFCU helped me clear up quickly and succintly!!!Markus issued me a new card and set my new password on the spot. His sweet demeanor and professionalism calmed me down right away. Awesome Service with a smile.Thanks also to Christian, who helped me with the details of my initial fraud case last week. He was a consummate professional and made the bad guys go back into hiding.All in all, great service, great experience - the BEST BRANCH office! 30 years of membership and I am still getting new members to start accounts because of NFCUs excellence.”
“I went into this location to do a couple transactions during my lunch break and the branch manager Kristina was super amazing and friendly. She helped me with my account issues and I enjoyed talking to you. I found out she was just promoted and probably should have been a long time ago. She seemed to be running the branch anyways with a short staff. She has a bubbly personality and really cares about her customers and the business.”
“Quinton is an asset to the Navy Federal family. When given a problem, he is relentless in solving it. I left there with my problem solved. Later on, he even did a follow-up call with an update for me. Quinton is downright amazing all around!! BRAVO ? ? ? ? ?”
“All associates at NavyFederal are committed to extraordinary customer service, and it is worth your time to park and go inside to get the full NFCU vibe.
Also, the teller pods are the coolest thing ever. Instead of a wall with associates behind, they have an open service area with each teller working from behind a pod.
Your transaction therefore appears to be the most important item the associate is working on all day. This level of service is at a Swiss banking level.”
“I've been a member of the Navy Federal Credit Union for well over 20 years. I have no complaints with them. If you ask for help, like the saying goes, they will bend over backwards to help in any way for you. Very satisfied with them.”
“I've gone inside to make deposits and they've never asked me for ID, social or job title. I went through the drive thru today and they wanted my ID, social and job title. It was a deposit. I wasn't trying to withdrawal anything. Is this normal?”
“I've never had a bad experience at this NFCU. They are usually fast and courteous. This location is very close to me and close to other shops I frequent. The parking lot is large and the drive through usually gets you in fast. Nothing bad to say at all.”
“Every time I visit I never have to wait more than a few minutes to see a teller and they are always super friendly and nice! I love it there because they don't make you feel like a number you actually feel like a friend”
“Stopped in to the branch this morning. Ayala was very efficient and pleasant. She handled my business and answered my questions with a friendly and professional manner.”
“Ms. Rae Ann and Ms. Kennedy has been great working with me. They both provided exceptional customer service. It’s sad that Ms. Rae Ann will be leaving. She will be missed. I wish the best for her and the other employees there.”
“Great customer service! If you’re a business owner and need LOCs, loans, or an analysis of how a great banker can help your business, you should reach out to Southern Bank. I was a customer in NC and am very pleased that they’ve expanded into VA.”
“I went to the branch on Western Branch Blvd for the 1st time and they cashed my work check with there name on it for a $5 fee...The teller was polite and even asked me how I wanted my money by denominations.. Wish they were open on Saturdays though..! Great experience ?”
“My experience with Fulton bank was absolutely wonderful. Ryan was so helpful and truly listened to my goals. He was great at educating me on financial matters and provided achievable action steps to start doing. I highly recommend Fulton!”
“The staff was extremely helpful, professional & friendly in helping me resolve a major problem with me account. I highly recommend Chartway for all of your banking needs. I’ve always been given exceptional customer service by all staff since I’ve been a member for about 4-5 years.”
“This location is THE very best! Every time I have either called or entered the lobby, the staff has displayed exceptional customer service. I have gone to other branches and found this not the case. So thank you!!”
“I set up a new business account and my experience was amazing, professional and informative. Toni P is an asset to the Atlantic Union Team and represents the company well”
“My banking professional was D'ontae. It was probably the best banking experience I had in a long time. Super friendly and extremely professional. Thinking of moving my business accounts to this branch just because of this. The teller next to him was great to. I would highly recommend this branch.”
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“Fantastic service! Someone scanned my card from my leather purse and tried to get $3,000! Chartway in GreatBridge area of Chesapeake caught it and stopped it right away! Lauren Arnold was absolutely fantastic! She spent many hours helping me. I couldn't thank her enough! I wish everyone gave that kind of service. She was truly remarkable! The other employees are great as well! Thanks Chartway for hiring such helpful, patient, and knowledgeable employees!”