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9AM - 7PM
740 Main St, St Paul
Mobile Phones
“I really appreciated Matt's upfront approach in explaining the Ultimate Plan, the total cost for my new iPhone 15 Pro, the available perks, and the new total monthly cost.
He went above and beyond by staying after closing to ensure the complete transfer from my old phone to the new one.”
“Drew and Ty helped me out so much and tried to get me the best deals possible. they were a great help and I appreciated their time to care about what I was dealing with and helping me find the best value. Thank you guys so much you made my day immensely better.”
“Great place to get your devices fixed!
I booked on a Tuesday but became unavailable, and they were very quick to respond and were able to rebook me for later in the week within a few minutes.
The actual repair of my phone was even easier. I dropped off my phone around 2:00pm and it was done within a couple hours and I had it back working like it was brand new. Props to these guys!
Highly recommend!”
“Fixed my "explody" battery on my phone.Cost $100 for battery replacement.Back in the day, it cost me 10 bucks for a new battery for a smart phone back when phones had removable back covers. Times have changed unfortunately, the idea of actually owning and having control over your tech is long gone..Laws:Big tech, in particular, has been very aggressive on pushing bills that hurt everyday Americans.The five major rights of consumers: safety, information, choice, voice, and redress.Always support right to repair bills and oppose any bill that gives tech companies more control over the things you purchase and use. Freedom is at stake here.Fixed in a timely manner, and overall im satisfied with this service provided.”
“Before heading out to the Verizon store, I checked Google reviews for stores near me. This store had the highest review although it was further from home. I had a great experience with Eric F helping me purchase and set up my new phone. Eric is personal and smart. He was able to effectively problem solve the issues inherent in setting up a new phone and moving all my data. Thanks for a great experience!”
“Luisa was phenomenal excellent service. He had a full store and that's how he helped us all. She deserves all my respect. I will always work with her again. Thank you Luisa for all your services.”
“I had a great experience here. I stopped by earlier in the week because my old phone was acting up. I was recommended to get a new phone (my old one isn't even made anymore). I researched phones and went back to the store later that week. Tree was my representative both times and was terrific. She transferred all my stuff from my old phone to my new one for me, assembled the new phone with the protective screen and case and was overall very helpful. There's great people at this store.”
“Fantastic service from Jasha. He was patient with a complicated situation and had the expertise needed to solve the problem. It is very rare to find this level of customer service. Kind, friendly, and willing to keep working until it was fixed.”
“I arrived back in Minnesota for the summer from overseas and Kyle helped me to get three phone lines for my family. He did a great job with excellent service and was very efficient with my time. I greatly appreciated his service and knowledge of the products. He arranged everything for me. Thanks!”
“Talked to a lady named Karina and wow! She was super helpful ..she made me feel important and she was also very polite .... people should really go to this location # make her a manager ...”
“Sam was so helpful! Had a great time getting all my ATT shopping taken care of, thanks Sam! We will only be coming back here from now on, excellent customer services.”
“Miss Johanna was kind from the beginning, she resolved my doubts and helped me choose the telephone that would work for me, completely kind I must say that I passed my telephone line through her. She had to send me to another place for the iPhone 15 that I bought, as I heard it was the person in charge who attended to me, and from the beginning I felt extremely angry because of her tone of voice and her sharp answers, although I give that lady a positive and that is that he knew how to connect my data from the previous phone to another, however you should know that a good attitude always makes a difference! I will be happy to return and bring people to this establishment, especially where Miss Jhoana serves us”
“Moe is the absolute best! Been dealing with Metro for at least ten years (New York and here) and he's the only one who was able to save/ transfer everything from my old phone to the new one. Saved me so much time and aggravation. This is the only place I will deal with for any phone issues-- you should too!”
10AM - 7PM
476 Lexington Pkwy N, St Paul
Mobile Phones
“So I went to this Cricket to start service and to port over my numbers but they ran out of physical sim cards so they hooked me up with a free Bluetooth speaker (the speaker was attached with a sim card) as a workaround which costed them money. They did above and beyond to make sure everything ran smoothly and that everything worked. I only paid the normal setup price. I normally don’t do reviews but I had to say something about this. Satisfied.”
“Xavier was a genuine hero!(Also, Falaq was very kind and helpful, when I called to follow up) .I will be forever grateful to Xavier for helping my autistic young adult son after he was harassed and his belongings were stolen on the Greenline train. He got off before his usual stop for work and entered the nearest store looking for help. It was this Metro By T-Mobile location and Xavier knew right away something was up. Xavier was a steady and calm presence when my son was confused and upset, calling me and keeping my son with him until I could get there. My son can often miss some social cues as he learns to be more independent but he knew right away that Xavier was a safe person and the store was a safe place.These good men are clearly the energy needed in our sometimes lively urban neighborhood. It is clear they see their work as more than just peddling electronic devices; they genuinely care about people in their community.Xavier is exactly the kind of man Mister Rogers was talking about when he said “look for the helpers”. I am so grateful for his kindness to my son.”
“We've been T-Mobile customers since 2007. We were talked into xfinity mobile for a few months. Big mistake it was terrible. We switched back to T-Mobile and got some great deals on new phones. There was a few hiccups in the billing, and corprate cusomer service was unable to sort it out. But after contacting the Lino Lakes store, Lexi was super helpful and quick to get things set right. Thank you, we will be sure to come into the store with any other needs.”
“My screen was cracked and I brought my phone into be fixed and when I brought it home that same night I noticed my speaker was not sounding right, I brought it back the following morning and they re placed my speaker. Very helpful staff and respectful. Thank you guys”
“I went into metro pcs today and got amazing service from moe and when I tell you i couldn’t be more grateful he saved me a lot of money and headache and should definitely get a raise cause the customer service was amazing thank you best in store experience I’ve ever had”
“Khalid was very professional,helpful, and upfront about all the plans & services. Great young Man with excellent customer service skills. He definitely should own his own branch one day if he doesn't have one already!”
“Don't miss their new location (close by)! Susie and her team are the best of the best. They are incredibly patient, helpful, resourceful, and do whatever they can to make it a great experience. Susie went above and beyond helping me when Apple wouldn't, not to mention how patient she was as well. I couldn't recommend them more and know that you will be in good hands!”
“My phone was stolen. It left me in a rage and displaced. Andrea the service agent never responded to my stress. She continued to be professional and kind. She actually calmed me and reassured me everything will be alright. I've been in customer service for over 30 years. Her customer service skills were too notch. There was also another time she assisted me. She gave the same top CUSTOMER SERVICE. Thanks for having her, my favorite site to go to.”
“Malcolm was exceptional! I walked in a frazzled mess, unable to figure out some issues with a new phone and he solved all our problems, going above and beyond to make sure the phone worked, and answered all my questions. He even checked our wireless plan to make certain we were receiving the best deals. Very professional, kind, patient, friendly, helpful and compassionate. I highly recommend this store and Malcolm! Thank you so much for an outstanding customer experience!”
“Rosie is an outstanding service person. She knows her business and is very, very helpful. I hope you know what an outstanding employee she is and tell her as well as reward her!”
“I went to the Woodbury store yesterday. Melissa was absolutely fabulous. She took the time to show me phones and accessories. I had a horrible experience at a different store ,I'm so glad I went back to the Woodbury location. Melissa has great customer service and is so knowledgeable! She treated me with respect and explained everything to me. I highly recommend her and this store ! 10 ⭐⭐⭐! Stars Thank you Melissa, definitely coming back .”
“Service was friendly despite me rushing in right before close. They fixed a broken screen in just a few minutes and got me on my way. I was impressed and would definitely come here again.”
“Amazing customer service from Collie (sorry if misspelled) and Amir. Tried to port number and they stuck with it until it was done. Very patient and helpful. Would definitely do business with them again.”
“I recently got a new iPhone at this location, and I had an absolutely amazing experience! Huy was professional, very knowledgeable, and helpful but also personable and kind. Jason was great, as well. The whole team seems like they genuinely enjoy their jobs and are great at what they do, which makes the customer service top notch. I will definitely be coming back to this location and I would recommend the same to anyone!”
11AM - 7PM
150 Cesar Chavez St, St Paul
Mobile Phones
“Always love going to this store always have the best customer service. Any time I've been in the store your always greeted with exllence customer service very friendly and always leave with positive results. I've worked with CeCi a couple of times and she's always so helpful full of good energy and always very pleasant with her customer's. Keep up the awesome work.”
“Samantha is a rock star. She is very helpful, very knowledgeable, so nice to work with and she addressed all our issues and fixed everything. She is the best. I highly recommend you shop here for all your cell phone needs”
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“I had an amazing experience at the store today. The lady who assisted me was extremely patient and helpful in answering all of my questions. I was there to purchase a new phone and the customer service I received was excellent. The staff took the time to understand my requirements and provided me with a range of options to choose from. I'm really glad that I found this location as it made the whole experience so much easier and stress-free. Overall, it was a great shopping experience and I would highly recommend this store to anyone looking for a new phone or any other electronic gadgets.”