“The two gentleman, I don’t remember their names, were great and efficient. They helped grab shoes for me to try on and hard sizes in stock and many options to choose from. I had a great experience and left with my new Vans happy. Thanks guys!!I was in the store on Friday, 4/21 evening”
“Didn't know that the Oakley store did prescription glasses. A employee name Andrew was outstanding and took the time to show me all my options of frames and fit me in my prescription. Outstanding job Andrew! Oakley is lucky to have Andrew as an employee.”
9AM - 9PM
43550 W Oaks Dr, Novi“This has become favorite Kohl store on the NW side of Metro Detroit. Much larger section for women's clothing and good size home goods. Lots of parking and you can find someone to help you if needed. While it is located in a very busy area, if you take 12 Mile, you can avoid most of the back up traffic. Since it is larger, but not as large as the one near Southland Mall which is 2 story, it can carry more items and have 2 sets of registers going so you don't have to wait so long. I do enjoy their sales and 30% off coupon, but returning Amazon stuff also gets me out here. Snicky I think. Helping out Amazon while creating more foot traffic that end up shopping since you have to go to the back of the store for the return.”
“I cannot adequately express how impressed I was with the customer service I received at your Novi store! I was in a serious time crunch, and I needed a sports coat and slacks for my Uncle's funeral the next day. The young lady that assisted me on Monday, December 11th, was a miracle worker! She was very patient with me, and found me an excellent black sports coat that I could wear, right off the rack, and sent me to the equally-awesome Mr. Bazzi's shop, to put a quick hem in the pants! I was in-and-out of DXL in less than an hour, and home before my dinner got cold! Two enthusiastic "thumbs up" for your store, and especially to the young lady that assisted me, even if I cannot remember her name! Sincerely, Raymond Herrick, Northville, MI”
“I enjoyed this Hot Topic and it had so much Demon Slayer merchandise from hats, shirts to socks. This store had so many Demon Slayer shirts, and they were all cool! And there was a Shenitsu zipped up hoodie that was so cool. I'd highly recommend checking out this store especially if you're a manga or anime fan.”
“The staff at Club Monaco at Twelve Oaks are terrific! Craig, Brian and their staff are very helpful, knowledgeable and go above and beyond to ensure highest customer satisfaction. Well done!!”
“Great store with really unique products!!! They have super cool licensed apparel and products that are super popular like Totoro, Disney, Harry Potter, Jurassic Park, and Anime shows. They have lots of things like clothes, backpacks, mugs, notebooks, and stuffed animals. I love their selection of Loungefly bags and Disney stuff They also have fun little treats and snacks to try, Id recommend giving some of them a try!”
11AM - 6PM
43520 W Oaks Dr, Novi“Lands End products are high quality at moderate prices. They have an outstanding staff in the store helpful and knowledgeable, we went there for a couple of Christmas gifts and came away with a dozen items for adults and teens.”
11AM - 6PM
27484 Novi Rd, Novi“I'll start off by saying I'm probably a little too old to shop here, but I needed a fun shirt for an outdoor wedding in a size small. A harder task than you would think. I tried the usual suspects, kohl's, Macy's, target,old navy, etc. Walked in here on a whim. A nice young guy (wish I remembered his name) helped me out immediately and found what I needed within a minute or 2.”
11AM - 6PM
27812 Novi Rd, Novi“Nice store and sales staff very attentive even though my purchase was in the internet. They returned my purchase and ordered the proper size pants from me. Great atmosphere.”
11AM - 6PM
27688 Novi Rd D181, Novi“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
“The employees are always very nice and helpful and chat with my son while we are shopping. He enjoys all their merchandise but the prices keep us as only occasional shoppers. It is a fun place for special occasions!”
11AM - 6PM
27482 Novi Rd C-243, Novi“Excellent Customer Service from moment I walked in. Bryan the manager was so kind I had to take a pic with him just to share how amazing he was helping pick a coat.”
“Went in at 7:30 on Wednesday night, the girl working was one of the most helpful retail reps i've ever met. She wasn't overbearing, but happy to help. Proposing ideas for different fits, checking the back for sizes, giving washing instructions for the items. She was so helpful and friendly. My dad can be extremely difficult to shop for and she was happy to assist. 10/10”
11AM - 6PM
27332 Novi Rd, Novi“The employee there (I think his name was Kyle) was so beyond helpful. I always hate shopping for new clothes but he made it super easy and ending up finding a pair of jeans that fit perfectly!!”
11AM - 7PM
43149 Crescent Blvd, Novi“A bit of Texas here at the Novi Town Center. We are this store chain while in Texas, but ended up checking it out in MI. Rows and rows of Cowboy and Cowgirl boots and Cowboy hats and Cowboy apparel. Big buckled belts caught my husband's eyes. There's no shortage of Cowboy gear here at all.”
11AM - 6PM
43839 W Oaks Dr, Novi“I like the store, lots of great stuff but didn't find it that cheap, if the original prices were real then sure it is cheaper than the original, never been in the Nordstrom!”
10AM - 7PM
43705 W Oaks Dr, Novi“Listen I have to share how impressed I am with this location..! The store is clean and organized plus there is always someone to help if needed. On my latest visit Nadine and Denise were more than helpful finding my friend something warm to wear :)))Keep up the good work ladies..!”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
11AM - 6PM
27500 Novi Rd, Novi“Super organized and very helpful/nice staff at all levels here! Best H&M in the area for sure. I still feel weird about shopping “post” pandemic, and even though this one is usually pretty busy, it’s just nice to be able to go to one of my fav stores again!”
11AM - 6PM
27708 Novi Rd C281, Novi“Great selection and great service. Justin helped me and he was very knowledgeable and a great guide to the options available and the features and care instructions. I’m very happy with my ABC trousers.”
“Hollister is Great!They have the Best sales associates!!!The Hollister in Great Lakes Crossing went above and beyond, a friend lost something there and the sales associate took our name and phone number and actually found the lost item and returned it !!!Thank you "Ella", it's heart warming and a real joy to see people still have morals and ethics and go the extra step for thier customers!The management at Hollister store did a great job!Keep hiring honest, hard work people!They have a customer for life!??”
11AM - 7PM
27550 Novi Rd, Novi“Hey people..this is the spot for great shopping deals!! Salesperson AMRITA and FRAY helped me get a super deal for perfume. Amrita is a beautiful soul. Great salesperson for sure! store better recognize amrita and fray!”
9AM - 9PM
43550 W Oaks Dr, Novi11AM - 6PM
27694 Novi Rd, Novi“Awesome service! Dena was A1 in getting me and my son the shoes we wanted! She was very helpful and professional! And didn't stop u til we were satisfied! Craig was superb in fast and easy checkout! Processing my order was seamless! Now we'll just sit and wait for our order to arrive! #newkicks #adidaslegos #animalcrossing #footlockertweleveoaks”
“I am not sure what the bad reviews are about. My middle son purchased his first suit here. The sales staff helped us promptly, didn't oversell and hooked him up. We did have a small snafu with the alterations being a little too much on the small side however, the manager Tim said to come in and they'd help us figure it out. They did just that and it was fantastic.”
11AM - 6PM
27434 Novi Rd, Novi“I had a great experience here, the store was busy but the associates were nice and Cheyenne the manager helped me with locating an order I thought I placed online.Also, Emeral was very helpful and respectful at the counter given the busy store and line :)”
11AM - 6PM
27330 Novi Rd, Novi“I literally had no idea pacsun was this huge. They have a really nice brandy Melville section. And even carry princess Polly here which really surprised me. I normally complain in these reviews but honestly the tall manger with the curly Afro and ear piercing made me smile. My friend was really annoying and she accidentally spilled her drink and made a mess but he didn’t complain about it he even helped pick out a nice outfit for me to wear at my sisters birthday dinner. Im definitely planning to come back soon I love the aesthetic of the store! As long as pacsun carry princess Polly they can will can always have my money.”
11AM - 6PM
27552 Novi Rd D 280, Novi“I purchased a pair of Nike Air shoes. After wearing them , I was having problems with pain on the top of the foot due to its design. The staff and manager were friendly and accepted them back without a problem. I would return back to purchase shoes at this location again knowing that they stand behind their products.”
“Tracey was amazing! Super helpful with sizing and was patient with me. I appreciated meeting her and all her help! I would definitely recommend her for any fitting!”