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“Today, Jan 26th, I was in the Montgomery Village Ave store to upgrade to a new phone. The store rep, Gabriela, provided excellent customer service. She was also professional, personable and friendly.”
“This store provided the best experience I have ever had at an AT&T store. The staff was so helpful with a new phone, transferring data and making sure a new screen protector was done right. Even though there is another store closer to me, I will return to this store.”
“Very friendly and professional. Had miserable experience at AT&T at shady grove office, found this location on google maps by its rating - have to say the crew is the best - quick, friendly, professional!”
“Lee was AMAZING!! We thought that my daughters iPhone 14 Pro Max was irreparable yet somehow Lee was able to diagnose it, and fix it and at a very reasonable price. I hope that none of us break our iPhones but if we do, we are going back to see Lee.”
“Love the zagg concept. I first spent 60 dollars on my initial screen protector . With no limit I can replace the broken ones for only 10.00. The customer service is awesome . Also the phone covering is also heavily discounted . Which allows for an exchange making my phone feel new each time.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“We visited it for the first time a couple of days ago, I wish we had done it before walking from store to store all those years ago.
We are delighted with the customer service offered by Wilber in every way, not to mention his kindness.
There is no doubt that it will become our favorite Cricket venue.
We recommend!!!”
“My father took me the AT&T store in Olney to add a phone to his account for me, so it was my first time there.
The girl who took care of us was awsome. She answered every question my father threw at her with a smile on her face.?
I changed from a android to an apple I phone and she made it a great experience.
Thanks for asking!!
She is a definate keeper!!”
“Came in for a phone upgrade. The rep helped me get the phone i wanted and they had it in stock. He also walked me through setting it up and transferring my data. All while balancing other customers and the phone. 5/5 customer service. Both the store reps were great.”
“I was upgrading to a new phone. It was beyond simple!! They walked me thru the whole thing, answered questions and I left with a fully functional new phone. 3 weeks later I'm still loving it.”
“Came in before they closed because me and wife needed to fix a problem with a phone, Carlos and the lady in the store with him were very helpful and helped make our situation so much better!! They had such great customer service!”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“Came into the store at 7:45, not expecting to have my problem resolved. Darrell took the time to wait with me and help me with deal with setting my new phone up. Pleasantly surprised with the professionalism and level of expertise he showed. By far the best experience I've ever had at a phone store.”
“Mike was the best! In the past, whenever I had to visit this branch, I would be there for way over an hour and usually left the store with a big bill and extra lines. Mike was super helpful, knew what he was doing, and helped us with some issues.
We we there for 30 minutes max. I am glad that my local AT&T branch hired a competent and friendly associate.”
“Great experience!! Chris is the man. Was able to not only repair the screen on my Galaxay 23 U, but also helped me deal with the run around I was receiving from the asurion customer service people on the phone. Highly recommend! Thanks again, Chris!”
“Good attention and service, today I bought a Celeron 5G phone and Jesus helped me configure it while maintaining the same information from my previous phone.
Thank you so much.”
“This store is amazing , I’ve been going there for a few years now and they always get me right . Amazing team friendly atmosphere and always professional especially Emmanuel he’s always smiling and so helpful. If you ever need anything from cricket visit this location.”
“Not just for phones.Like an trustworthy auto mechanic, these guys take care of me, even if the answer is ‘it would cost you less to buy a new one’ (in that case, a wireless keyboard with a dead battery).I’ve seen them several times to rescue the data from a dead phone, a dead computer, an ancient Time Machine archive…They present me with options and recommendations and fixes that I trust.”
“I came in to store due to an email concerning bill increase! The employee/sales rep Paul B was able to answer my questions and help me with getting me a lower paying cell service plan!”
“The experience was great. The staff is super friendly and helpful. My phone screen went black during the last day of my vacation. I went to T-Mobile when I got home to get it fixed, and they couldn't do it. I went to You Break it We Fix it. They said the parts were back ordered, and they didn't know when they would come in. They suggested trying a third party. I found iTouch Repair. I went to drop off my phone, expecting to leave it and pick it up another day. He told me to come back in 30 minutes. I did just that, and the phone was repaired. A month has passed since the repair, and the phone still works great.”
“I left my Verizon store frustrated and looking for advice. My identity was stolen, 20k was scarfed from my checking account and my phone was "cloned". I was unable to have 15 minutes with a Verizon store manager ...
I walked into the Gaithersburg AT&T store near Sam's Club and met Ronnie the store manager. Wow! What a great guy. He helped me into a new phone and I plan to bring my whole family to Ronnie (over 20 brothers, sisters, wife, in laws, nieces, nephews)... Ronnie is brilliant, calm, and considerate. He explained in a way that made sense to me. Thank you Ronnie.
Steve Martin”
“My iphone was lost in the Shenandoah River while innertubing last Saturday. I got a new one at Apple and these AT&T guys helped me get my new phone activated and fully restored from backup.
The employee who provided service (former Marine) was exemplary and exceptional in his knowledge and professionalism. I wish I could deal with him in all of my business dealings everywhere I do business. I would gladly hire him if I had a need and he was available”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
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“This location is very nice and the employees are very professional at all times with excellent customer service. The store manager Jessica was very sweet and with outstanding customer service skills. Jessica was very patient with me when I was purchasing my new cell phone. It was a very nice and beautiful experience. I will come back again.”