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“Neremise,Stephanie and the young man jt gave exceptional customer service today and helped me with the dilemma I was having . I would recommend any and everyone to this store to purchase an item . Great customer service keep it up !! Thanks !!”
“Long over due review ! Last weekend I came in and Johanna was extremely nice she greeted me as soon as I walked in! Her customer service is above amazing ! Thank you so much !!”
“I am always in a better mood when I leave this store everyone is super nice and always willing to help their customer service is the best ever if u need metro by T-Mobile this is the spot to go!!!!”
“Ingrid, Ingrid, Ingrid, by far the best customer service representative that I've ever dealt with. From her patience, to her product expertise, to her amazing customer service skills. Truly nothing short of Greatness. She ensured that she would be able to give us a better deal than we currently had a T-Mobile and she did NOT disappoint. Unfortunately T-Mobile did not offer any specials for First Responders and/or Teachers, but AT&T did. We transferred 4 lines over, received new phones, and a better plan AND saved money. Can't beat it. Special shoutout to the manager Chris for his assistance as well. Highly recommended this particular location!”
“I am an active duty Soldier. I had a bad day yet walking into this Verizon store I was greeted and assisted by the most heroic Verizon representative I have met so far. Benjamin greatly ensured that my evening turned out great with the best Verizon customer service possibleI highly recommend this gentleman gets promoted immediately. And yet another reason I continue to keep my cell phone plan with Verizon. THANK YOU!!!!”
“I went to this Verizon store today because I could not make it work while trying to switch from physical SIM to eSIM myself for two days. There was a short wait, then Israr fixed the problem and completed the switch for me patiently. He said I should have gone to the store for this kind of change. I don’t think it was too difficult for him to fix it. But it was a big relief for me. Now I can use one SIM domestically, the other for foreign travels. Very happy!”
“Lauryn was extremely helpful and attentive while getting new phone purchased and set up. The manager Banky was terrible and was sitting down making the other employees multitask by helping multiple customers at once. Did not greet anyone.”
10:30AM - 9PM
1592 Annapolis Rd, Odenton
Mobile Phone Accessories
“They have a wide selection and their prices are the best in the area. They have such kind staff willing to help me get all I need. It's also very clean which is nice.”
“Many thanks to Damian P who provided excellent customer service at this store on 12/19/23. He was able to answer all my questions, helped me purchase a new iPhone, and transferred data between multiple devices without any hassle. Great job!”
“Xavi was awesome, he helped us out with all our accessories and was very sharp, pleasant and intellectual overall great service and definitely recommend asking for him when you visit the Arundel Mills location.”
“Kendall was fantastic! Kendall acknowledge everyone promptly and did amazing job helping everyone at the same time to make sure we didn’t have to wait long . Kendall was extremely knowledgeable and personable. You can tell she takes her job seriously! I love my new phones ?. Kendall deserves a raise . The store has a great selections for the accessories as well.”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
“What a fantastic experience to have our visit to the Verizon store in Crofton, MD be taken care of by the in-store Customer Service Rep. by the name of "K. B." I was so frustrated before entering the store (having previously trying to reach Verizon Customer Service 8 times to handle our problem re.bank info). Thanks to K.B. He convinced us NOT to leave Verizon for our cell phone & landlines accounts.”
“A huge THANK YOU to Tyzaya for the FABULOUS service today. Truly! After spending an eternity on the phone with 611 customer service, I was instructed to go to a store to complete my request. I arrived at this store today with documents in hand and after being greeted by several representatives (thank you!), I was initially told that they could not complete that service onsite. I was told that it was something that corporate did NOT allow them to do onsite. I would have to call the 611 customer service number...again! I was despondent. Thankfully Tyzaya asked me to take a seat so she could assist me with the issue. She was with me every step of the way and was so understanding. After 45+ combined minutes on hold, waiting, talking with different representatives on multiple phones, she finally helped me get my issue resolved. Can't believe it is finally DONE after all of the back and forth with the AT&T customer service line. THANK YOU Tyzaya and team!!!! Very friendly and helpful. Would highly recommend this location. Fabulous!!!”
“Lay was absolutely AWESOME!! Very knowledgeable, professional, and friendly. Her customer service is just top notch, she quickly analyzed my phone problems and just as quickly helped get them resolved, and also very thorough. She greeted everyone as soon as they came in, and made all of us feel welcomed. Thanks Lay!!”
“Was upgrading a few phones and encountered a major issue on T-Mobile's end completely blocking one of our existing phone numbers from being able to be activated at all via e-sim or physical sim on any device. It was a very frustrating experience that nobody at T-Mobile (including technical support and engineers) could solve over 24 hours, and nearly caused us to walk away from over a decade with the carrier if not for the patience and service of Mr. Tevin Robertson at the store, who went above and beyond to try and help us solve the issue. Although the issue wasn't resolved 100%, I am giving the store high marks for having employees like him, and crediting him with salvaging the situation. My whole family was very impressed by his attitude, knowledge, and work ethic, and it would serve T-Mobile well to do everything in their power to keep him around.”
“I recently switched from Tmobile and after turningIn my previous phoneI got a 15 pro max zero down ! I wanted the green 13 but a good deal is not to be second guesssd”
“The Ladies were very courteous. However, the issue with my Device (Voicemail) couldn't be re-established. Apparently, the system is constantly down and therefore I can't receive voice mails. I would like to have a Device that is fully functional, not partial. Yes, I'm old school and utilize this service. Please help!”
“I have been with boost mobile for over 10 years nd I was with out a phone for 3 goin on 4 months but with the help off the 2 young beautiful female who worked the morning of 12/10/2022 I walked out there a very satisfied customer…….Keep up the great work”
“My husband and I were ready to upgrade our outdated phones but still had a lot of questions and weren't ready for a higher bill. We walked in the store on a Thursday evening and talked to Thomas and Amon for about an hour. They let us ask every question under the sun with great patience and kindness. When we needed to think it over, they gave us their card and said they'd be happy to help us when we made our decision. We never once felt forced or pushed one way or another. We took 3 days to think it over and decided to upgrade to the s23+ and when we came back Thomas greeted us with the same care as before. They even reviewed our plans to figure out if the plans were best serving our needs. I could not recomend them more. Thank you again Thomas and Amon!!”
“Service to replace the screen took about 1 hour. Discount of $10 over another quote at competitor. Replaced the screen protector with a 30% discount at the same time.”
8:30AM - 9PM
2123 W Patapsco Ave, Baltimore
Mobile Phone Accessories
“To the guy who said the store looked closed maybe you caught them on a bad day. Kaenen took care of me and my wife. I couldn’t believe how easy it was. He even handled multiple groups of people coming in the door, answering questions quickly, if could be, and having them wait if could not. I was impressed by the Customer Service. After 30+ years in the service industry it feels good to have someone actually take care of you. Thanks man.”
“We had an unfortunate experience at the AT&T store inside the mall, so we came here to voice our concerns and get some issues resolved. Aleem (district manager) was a great listener and I have trust he will handle things at the other store. Brianna (store manager) helped sort things out on the technical side. They were both very nice and personable, and had us taken care of quickly. Thanks guys!”
“Hidden gem! Terrence was thorough, patient, and took good care of us. His boss, James was welcoming and answered all our questions. Was feeling hungry and Axel managed to get me a complimentary bag of crackers to make sure I didn’t get sick. Will return!”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“Amazing patient and understanding staff I have been a customer for well over 6years and plan to continue to be one....well done for excellent above and beyond customer service ...thank you Sir with the awesome Beard...you rock”
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“I wanted to give my reviewDiana ticas!! was my agent she’s very patient and kind. Always helping others and giving amazing ideas.Is wonderful to know you have people like this in your team!!”