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“Demetrius was fantastic, professional, and knowledgeable! Super kind and there was NO wait. He didn’t push me to purchase a bunch of add ons and told me how I could save money. Love that AT&T is unionized on all fronts. The employees are fantastic!”
“Long over due review ! Last weekend I came in and Johanna was extremely nice she greeted me as soon as I walked in! Her customer service is above amazing ! Thank you so much !!”
“Love this location, i switched over from Verizon and the young lady named Talia who helped me get into my new iphone 14 pro was so helpful. I definitely recommend this location. And thanks for the wonderful Bars of 5G service.”
“I had an AH-MAZ-ING experience at the Pasadena ATT location recently. Devon, the representative who assisted me, was very professional, friendly, and helped me transfer my service from Verizon. I was experiencing terrible service in Severna Park, and he was able to help me save over $200 on my new service and get a brand-new iPhone 15 Pro Max (FOR FREE!) in just an hour. The service was incredibly speedy and efficient, and I am very happy with the outcome.”
“I am always in a better mood when I leave this store everyone is super nice and always willing to help their customer service is the best ever if u need metro by T-Mobile this is the spot to go!!!!”
“Ingrid, Ingrid, Ingrid, by far the best customer service representative that I've ever dealt with. From her patience, to her product expertise, to her amazing customer service skills. Truly nothing short of Greatness. She ensured that she would be able to give us a better deal than we currently had a T-Mobile and she did NOT disappoint. Unfortunately T-Mobile did not offer any specials for First Responders and/or Teachers, but AT&T did. We transferred 4 lines over, received new phones, and a better plan AND saved money. Can't beat it. Special shoutout to the manager Chris for his assistance as well. Highly recommended this particular location!”
“The staff were courteous and attentive. Tristan assisted me and answered all my questions. He also epaired my Samsung phone's cracked screen in a in less time than quoted. I recommend this location and truly appreciate the service I received here.”
“I am an active duty Soldier. I had a bad day yet walking into this Verizon store I was greeted and assisted by the most heroic Verizon representative I have met so far. Benjamin greatly ensured that my evening turned out great with the best Verizon customer service possibleI highly recommend this gentleman gets promoted immediately. And yet another reason I continue to keep my cell phone plan with Verizon. THANK YOU!!!!”
“I went to this Verizon store today because I could not make it work while trying to switch from physical SIM to eSIM myself for two days. There was a short wait, then Israr fixed the problem and completed the switch for me patiently. He said I should have gone to the store for this kind of change. I don’t think it was too difficult for him to fix it. But it was a big relief for me. Now I can use one SIM domestically, the other for foreign travels. Very happy!”
10:30AM - 9PM
1592 Annapolis Rd, Odenton
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“They have a wide selection and their prices are the best in the area. They have such kind staff willing to help me get all I need. It's also very clean which is nice.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Cameron - top of the line associate. Very pleasant. Answered all of my questions. (Even the dumb ones). It you don't give this associate $100 per hour more, you're crazy.”
“The best! They respect privacy and what matters to you and aren’t money hungry schemers that take advantage. They resolve the issue and don’t clear your phone to reset/“calibrate” it when there’s no need like other places. Very fast and professional but also just good real people to deal with. Couldn’t have asked for better”
“Many thanks to Damian P who provided excellent customer service at this store on 12/19/23. He was able to answer all my questions, helped me purchase a new iPhone, and transferred data between multiple devices without any hassle. Great job!”
“Xavi was awesome, he helped us out with all our accessories and was very sharp, pleasant and intellectual overall great service and definitely recommend asking for him when you visit the Arundel Mills location.”
“Kendall was fantastic! Kendall acknowledge everyone promptly and did amazing job helping everyone at the same time to make sure we didn’t have to wait long . Kendall was extremely knowledgeable and personable. You can tell she takes her job seriously! I love my new phones ?. Kendall deserves a raise . The store has a great selections for the accessories as well.”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
“A huge THANK YOU to Tyzaya for the FABULOUS service today. Truly! After spending an eternity on the phone with 611 customer service, I was instructed to go to a store to complete my request. I arrived at this store today with documents in hand and after being greeted by several representatives (thank you!), I was initially told that they could not complete that service onsite. I was told that it was something that corporate did NOT allow them to do onsite. I would have to call the 611 customer service number...again! I was despondent. Thankfully Tyzaya asked me to take a seat so she could assist me with the issue. She was with me every step of the way and was so understanding. After 45+ combined minutes on hold, waiting, talking with different representatives on multiple phones, she finally helped me get my issue resolved. Can't believe it is finally DONE after all of the back and forth with the AT&T customer service line. THANK YOU Tyzaya and team!!!! Very friendly and helpful. Would highly recommend this location. Fabulous!!!”
“What a fantastic experience to have our visit to the Verizon store in Crofton, MD be taken care of by the in-store Customer Service Rep. by the name of "K. B." I was so frustrated before entering the store (having previously trying to reach Verizon Customer Service 8 times to handle our problem re.bank info). Thanks to K.B. He convinced us NOT to leave Verizon for our cell phone & landlines accounts.”
“I wanted to give my reviewDiana ticas!! was my agent she’s very patient and kind. Always helping others and giving amazing ideas.Is wonderful to know you have people like this in your team!!”
8:30AM - 8:30PM
2123 W Patapsco Ave, Baltimore
Mobile Phone Accessories
“My husband and I were ready to upgrade our outdated phones but still had a lot of questions and weren't ready for a higher bill. We walked in the store on a Thursday evening and talked to Thomas and Amon for about an hour. They let us ask every question under the sun with great patience and kindness. When we needed to think it over, they gave us their card and said they'd be happy to help us when we made our decision. We never once felt forced or pushed one way or another. We took 3 days to think it over and decided to upgrade to the s23+ and when we came back Thomas greeted us with the same care as before. They even reviewed our plans to figure out if the plans were best serving our needs. I could not recomend them more. Thank you again Thomas and Amon!!”
“Went here to upgrade/switch plans. Shawn was very helpful and friendly! He got everything taken care of for us and included a decent price which included accessories too. Very happy with my new phone.”
“Accomplished everything I hoped to take care of in a single 20-minute visit. Replaced my phone since the old LG Fotune was not holding a charge (almost 3 years old, battery replaced once). Not thrilled about the upcharge for a comparable Samsung Galaxy Halo, but it's the cost of doing business. Considering their current wireless and data plan of four lines at a flat $100/month (phones possibly included), I didn't mind paying for the new phone, which has been PERFECT. Everything transferred, tips pop up to help with learning the new features. Only complaint is lack of notification tones--Cricket's built-in notification tones are all nerve-wracking. New phone doesn't have function to choose a custom notification sound.”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“To the guy who said the store looked closed maybe you caught them on a bad day. Kaenen took care of me and my wife. I couldn’t believe how easy it was. He even handled multiple groups of people coming in the door, answering questions quickly, if could be, and having them wait if could not. I was impressed by the Customer Service. After 30+ years in the service industry it feels good to have someone actually take care of you. Thanks man.”
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“Neremise,Stephanie and the young man jt gave exceptional customer service today and helped me with the dilemma I was having . I would recommend any and everyone to this store to purchase an item . Great customer service keep it up !! Thanks !!”