Verizon in Cedar Rapids offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store for personalized assistance or shop online for convenience, with options like in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff are generally friendly and helpful, with many customers appreciating their professionalism and willingness to assist, even on short notice. One reviewer praised a staff member for making the process easy and explaining plans clearly, though there was some disappointment about being charged $30 for data transfer, despite purchasing a phone from the store just a day earlier. Some customers expressed frustration with Verizon's overall service, citing frequent hassles, lack of proper training among staff, and problems with setup and account management. Despite these issues, repeat visitors noted positive experiences and the availability of online tools to schedule appointments and reduce wait times. Customers value the helpful attitude of the staff and the store’s efforts to accommodate last-minute needs, making Verizon a convenient option for mobile and internet services in Cedar Rapids.
Came in needing to get my number off of a plan, one I've had for 25 years, and John & Brea (might be the wrong spellings) were happy to take care of me and give me the info i needed to do so, and I will absolutely be back to re up at this location because of them.
December 2025
I went in to upgrade my phone. Nick was extremely helpful in getting everything set up and good to go.
October 2025
Nick, Kyler, and Andrew were such a help in store with my phone issues
