Do not go for help with a Verizon phone not purchased in store. We had trouble getting a new phone activated. Made an appointment. Waited and then were told they couldn't help us- 2 stars for not being rude. At a real Verizon store we got the help we needed.
Worst customer service. I have stopped by a couple of times. They didn't even care to welcome and let me know the wait time. Nobody approached for a while and I had to go ask how long should I wait. Looks like there are not really interested in serving more customers. Takes like an hour to serve a single customer.
I just had great Customer Service with Rebecca at the Blairs Ferry Rd store Cedar Rapids, IA. She is a keeper!! Don't lose her we need more people like her in this world. Also, the other employees there were super friendly and ?
Victra is the largest Verizon Authorized Retailer. We strive to create the best possible experience for our guests. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.