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“My husband and I get a great experience. Amazing customer service. Very personable. They walked us through the whole transfer process and were patient as we collected our info to complete this process. Thank you Abdul!”
“T-mobile Mchenry has provided excellent service every time I have been there. This is my fourth visit over the years and I am a first time reviewer - because they deserve the praise. Quick and politely they turned on my new phone within minutes of my arrival. I could not have asked for better treatment. Even in the past when I had a "difficult" transfer from another company, t-mobile mchenry handled it with expertise and a positive attitude that I did not expect. This store is an asset to Mchenry. And if they read this.. a sincere Thank You for all of your Help!”
“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”
“I went into the T mobile store frustrated and left very satisfied and happy. Nick helped me save money on my internet service and now I have Tmobile 5g in my home and it’s working great. It’s only a fraction of what I was paying for home internet. Thank you Nick for addressing all my concerns and frustrations!”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Friendly and knowledgeable staff. My go-to store for the past several years. They never try to upsell you anything more than what you need. Infact they even offer savings tips if something is cheaper (like directing to neaby Costco T-mobile center if something is cheaper there)”
“Manny at the T-Mobile was super great. He took the time to make sure the phone was unfixable. Before I got a new one. Took the time to show me how to work the phone. If I ever have to go to T-Mobile I will definitely come to the one Manny at. Palatine. The best service ever. Thank you Manny”
“Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn't move out of sate I would still be with you :)”
“Great service from all the staff we have encountered through the years at this T-Mobile location. They show extreme patience, courtesy and graciousness dealing with their clients, many who are not tech-savvy to deal with gadgets.”
“I wanted to change my phone service and had the pleasure of dealing with A total Rockstar of a sales rep named OMAR! He was knowledgeable, pleasant, and the whole reason my wife switched over! This guy is awesome and definitely deserves a promotion or raise!”
“When I visited Verizon in McHenry,I was very lucky to be served by Jimmy, one of the best customer service people I have ever met. Jimmy addressed all my problems and was knowledgeable, efficient, supportive, patient and kind. Thank you Jimmy!”
“Very good service overall. Rade the manager was so helpful very knowledgeable. Explained everything in great detail. I would definitely recommend this Verizon to all my friends and family. Thanks again for your world class customer service.”
“I had a very positive experience today thanks to the manager, Kyle. He handled my complicated issue that encompassed many layers, with professionalism and kindness. He was able to do something in store that isn't normally accomplished with ease. I would recommend this store to anyone! All the employees were super friendly and helpful! Thank you again, Verizon LZ!”
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“This place is amazing and has wonderful customer service.... I unfortunately could not make it in on time before work ( which is a couple stores down) and the lady was still able to help me with all my questions and needs. I could not be any Happier.... Thank you so much.”