Cell Phone Stores in Huntley, IL

“Outstanding customer care and assistance, largely due to our interaction with staff namely Esme Espinoza we elected changing cell carriers and joining AT&T.Esme gave us answers to our questions and there were no smoke and mirror acts when we inquired about rate plans. Esme conveyed patience and understanding in helping my wife and I.She is without a doubt a quality employee providing first class customer service in a world where customer service has become a thing of the past.”

“Great experience and customer service at this Verizon location. In particular, Matt V was professional and awesome with setting up myself, my son, and my mother with new phones. Matt made the entire process smooth and seamless.”

“Came to the store bc my 12 stopped working when i did the ios17 update. I had to upgrade to a 15. Ok no problem. It became a huge headache, not on the associated part but with apple and how they transfer stuff. I spent 4 hours in the store trying to transfer i formation from one phone to the other. By the time we left i still didn’t have e a fully working phone. They held onto my 12 and i had to go back the next day. Tony was the associate helping us and he went above and beyond. He tried everything, called everyone he could to get this thing to work. I went back the next day and Tony was there again. My 16 finally finished syncying . And Tony spent 3 hours trying to recover my Facebook account, again calling and trying e writhing he could. I ended up leaving without my Facebook working but everything else was working. The ONLY reason I’m giving 4 instead of 5 is the mandatory making people buy the charging brick when they don’t want it. They literally won’t sell you a phone unless you pay the 22 bucks for a plug. So i wasn’t happy about that. I returned that today. They ended up letting me keep it though bc of the headaches i had to deal with. So 4 stars bc Tony was great and very helpful and tried his best.”