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“Always clean whenever I come. Very nice iced latte, strong espresso taste and creamy milk. The seaaonal horchata drink a while back was really Good. Staff are always nice and friendly. Upstairs area is quiet and has restrooms and study area.”
Open 24 hours
3126 Oak Rd, Walnut Creek
Banks
“I come here often, was stopping for the honey lavender latte which is one of my favorites. I saw the spiced cardamom latte, and it's as delish. The service has been great too. It's a nice large size cafe 2 floors to sit and read or work.”
9AM - 2PM
742 Bancroft Rd, Walnut Creek
Banks
“You have a wonderful employee at the Walnut Creek branch. Angela has been a great help to me in dealing with my partner's estate. His son was the beneficiary of one of his Provident accounts and Angela helped me navigate necessary details to ensure the transition went smoothly. She was able to tell me how to handle the transition when I was still in shock from his passing. Her calm, cool manner helped me with the situation. I so appreciate you having such a delightful, knowledgeable employee. She is a jewel!”
“I had the wrong location I apologize. This location is awesome. Always nice and great service. I go here instead of the other one. They've done great during COVID even! Can't beat it!”
“i had a payment set for the 14th of july with a customer service rep to be taken out of my account.i called mechanics bank the day before and told the customer service rep i was not going to be able to make the payment until the following friday , The rep set me up with different arrangements and set it ** in her computer to be paid on the 22nd and when i woke up this morning even though i called the day before they still ran my payment through my bank . This is the problem with having different people taking care of multiple accounts . No one at this company does what they say but its always being told that this conversation is being recorded . Thats a joke they dont listen . I had the pleasures of speaking with 2 managers that also couldnt answer my questions why? do you guys listen to your clients . Well in my opinion this bank ***** and there reps dont listen . and their managers on duty dont either . pretty funny how they can take your money on second and now i have to call my bank dispute the charge and play the waiting game .They give excuses why they cant refund your money . Well alls i got to say to future buyers is Find a different bank to finance your loan with this bank lies and dont help you when they s**** up”
“Each time i get an emergency case needing an urgent assistance, Kaiperm does not fail to meet my needs and expectations. Instead, they exceed all of that. I have not had any bad experience with Kaiperm. Their service is by far the best!”
“I've had nothing but great service with this branch. My account was hacked - not due their fault - and they were able to get me hooked up with a new account that same day. Everything went very smoothly. My ONLY issue is their hours. Anytime I want to go into the office, I have to take an hour from work. I wish they would have at least one day a week where they were open until 5 pm. Maybe adjust their hours to be from 10 am - 5 pm. That would be very helpful.”
“When you have to walk into a bank and sit down to discuss your finances, it can be very intimidating and embarrassing. As a married couple looking into homebuying for the first time, we were very hesitant about talking to a financial institution out of concern for being sold on something that wasn't reasonable for our finances or lifestyle. I was really grateful to be able to talk to Kyle Maitland, who was both deeply considerate of the stresses we were under but also really comforted us about PatelCo and their operations. He helped us work out a financial plan to help grow our savings and after chatting extensively with Kyle about our long-term financial goals, we were referred to Fred Williams for further mortgage discussions. This is a really big deal for us, and we're so grateful to be able to work with a non-profit credit union that's really taking into account the human factor in finances.”
Open 24 hours
1735 N Broadway, Walnut Creek
Banks
“Excellent service!I emailed the branch manager on the weekend, expecting to hear back on Monday. Much to my surprise, I heard back right away!And all the staff are friendly and professional.”
“My husband and I have a business and recently opened an account with mechanics Bank. We do our primary banking in Lafayette. The branch service is excellent. They are always welcoming and greet me by name. Yesterday, I visited the Walnut Creek branch and the service was just as good. Bank of America has closed the Orinda and Moraga locations. The remaining location is always understaffed. And those that are there are never welcoming or honestly helpful with our business. Always suggesting we email for an appointment as no one answers the branch phone. I did go on the website to make an appointment with the business banker and there were no appointments for 10 days. I'm so glad we opened a business account with Mechanics.”
9AM - 2PM
1390 S Main St, Walnut Creek
Banks
“Thank you to both Sal Samandar (Assistant VP) and Steve Fullen (VP / Branch Manager) for their outstanding client service. As a first-time customer of Chase, they have given the impression of smooth and seamless banking with Chase. Special thanks to Sal for helping me get started with my account. Not only was he very detailed and informative, he was also very helpful and considerate; walking me through every step of the way. Their service has made me feel confident in banking with Chase. I look forward to doing more business with them. Thank you!”
“I just had the nicest, most helpful, kindest, and most informative bank experience I've ever had. Although they couldn't directly help me, the teller and the manager were immensely helpful and informative. I explained I was working on an estate concern from a family member who had passed away. They both took a moment to offer condolences and sympathy before continuing to answer my questions. Wow, well done and thank you for your kindness during a difficult time for my family.”
“John and Vanessa are amazing. We travelled from San Jose without any appointment, and they were able to help us immediately. Overall, I would highly recommend this branch to everyone.”
“I'm looking at these old reviews and wondering what is up with people! This is a good bank. All banks are short on tellers these days but I've never had to wait very long. And if you park in their lot and go "shopping," what do you expect? Of course you're going to get ticketed. The parking lot is for bank customers and I like that convenience. I've been banking here for years and have never had any issues.”
“They have patient and helpful bank tellers. They take their time to explain things and suggest better ways especially with the older population that they cater to. They are friendly and they show that they care. They do their best to give the utmost customer service. It’s not crowded and plenty of parking spaces. It’s also conveniently connected to USPS and the shopping center has CVS, Starbucks, Safeway, John Muir, hair & nail salons, gas station, other banks, and plenty of restaurants. Rushan KP is the man. Please give this guy a raise or promotion. He goes above and beyond for his customers’ satisfaction.”
“I really need to thank Dennis. He helped me with an account when I had difficulty with the online process. He went up and beyond and managed to squeeze me in without an appointment and helped figure out what the issue was with the signup process.”
“I was very impressed with this branch! They were professional, helpful, and friendly and they helped resolve the issues I was having in a timely manner. Thank you!”
“Thank you to both Sal Samandar (Assistant VP) and Steve Fullen (VP / Branch Manager) for their outstanding client service. As a first-time customer of Chase, they have given the impression of smooth and seamless banking with Chase. Special thanks to Sal for helping me get started with my account. Not only was he very detailed and informative, he was also very helpful and considerate; walking me through every step of the way. Their service has made me feel confident in banking with Chase. I look forward to doing more business with them. Thank you!”
“I've been doing my business banking here for 3 years now and the service is top notch. I am greeted by name when I walk in and they really show they care about my business. Highly recommended.”
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“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”