Banks in Pleasant Hill, CA

“Alfredo is an EXCELLENT REPRESENTATIVE. He took his time to help me understand the type of account I was opening. And followed up with superiors to get answers to additional questions I had outside of his authority. It was a pleasure working with him.”

“I cannot express enough gratitude for the exceptional service I received from Jonay at Travis CU while navigating through some banking. From the very first interaction, Jonay exhibited unparalleled professionalism, coupled with a genuinely caring and attentive attitude that made all the difference. Jonay went above and beyond in every aspect, ensuring that I was fully informed and comfortable with each step of the process. Her expertise and insights were invaluable, providing clarity and simplifying what can often be a complex and daunting task. It was evident that Jonay is not only deeply knowledgeable but also truly dedicated to the well-being and satisfaction of their clients. What stood out most was Jonay's ability to listen and understand my specific needs, offering tailored advice that perfectly suited my situation. She displayed remarkable patience and empathy, addressing all my concerns with thoughtful and comprehensive responses. It's rare to encounter someone so committed to delivering excellence in customer service. Thanks to Jonay, I felt supported and confident throughout the entire process. Their efficiency and diligence ensured a smooth and swift completion of my banking, exceeding all my expectations. It's clear that Jonay is a tremendous asset to Travis CU, embodying the values of customer care and excellence that make Travis CU stand out. I am thoroughly impressed and deeply appreciative of the outstanding service provided by Jonay. They have not only earned my utmost respect and gratitude but also my loyalty to Travis CU for any future financial needs. Thank you, Jonay, for making this experience so positive. Your dedication and hard work are truly commendable, and I look forward to recommending your services to others.”

“Lili is the best employee this bank has! Smart, efficient, dedicated and experienced. There’s nothing she can’t solve or help you with. She is an asset to the bank!”

“Edit:I appreciate that Wells Fargos media team was so diligent about following up to gain insight to the experience. I realize the actions of one teller shouldn't affect the overall rating of a business so I am changing my review to reflect the great follow-up to the original situation.Original Review:I was just at this location. Around 12:40pm 3/21/22 The teller was on the shorter side, black hair, heavy eyeliner. She was incredibly rude and dismissive. She told me there would be a charge for depositing a check so I asked what the charge would be. She roller eyes and just repeated "there will be a charge" it was very strange. She wouldn't tell me what the charge would be. I also needed a signature from a banker for a verification form to purchase government bonds. She did not seem to know have any information. She said I needed an appointment so I asked to make an appointment. I was told I needed to make an appointment on the app? Very strange. I should be able to make an appointment at my local bank. I literally just needed a signature as well. I have been thinking of changing banks for years and I think this was the straw that broke the camels back. I hope this gets to management so they can get this teller some more training. And have a discussion about her attitude.”

“Went to this Chase for name change assistance and they were all so friendly and helpful. Don't trust these other bad reviewers, they're probably just crappy people. I'd recommend this Chase to anyone.”

“I went to this Bank of America financial Center today to make a purchase/order of exchange foreign currency. At the window, Jill was there helping me She was very professional, patient, knowledgeable and kind, answered all my questions. This is the best Band of America branch office I have ever been to! I used to go to B of A Moraga branch office, I had very bad experiences there and they lost my money from my CD account and I am still trying to get my money back. I really do not have much good feelings about B of A in general based on my past many years experiences dealing with B of A at the other branch offices. But today, I met Jilly at B of A Pleasant Hill branch office, she is so wonderful It made me think probably is not the problem of the bank itself, it could be the people I have been dealing with from the Bank of America. Thank you, Jill. both you and your branch manager (sorry I did not get your name) both of you are just wonderful.”

“This review and 5 stars are for Yousof. He took the time to see me when I didn't have an appointment. I had been trying to update my legal information for a week but their appointments didn't match my schedule and it was something that I needed to get done. He was extremely nice, and professional and took care of the things I needed. Overall an amazing experience with his service and with one of the tellers, unfortunately, I don't remember her name. I highly recommend Yousof if you need assistance with your accounts.”

“I went to this Bank of America financial Center today to make a purchase/order of exchange foreign currency. At the window, Jill was there helping me She was very professional, patient, knowledgeable and kind, answered all my questions. This is the best Band of America branch office I have ever been to! I used to go to B of A Moraga branch office, I had very bad experiences there and they lost my money from my CD account and I am still trying to get my money back. I really do not have much good feelings about B of A in general based on my past many years experiences dealing with B of A at the other branch offices. But today, I met Jilly at B of A Pleasant Hill branch office, she is so wonderful It made me think probably is not the problem of the bank itself, it could be the people I have been dealing with from the Bank of America. Thank you, Jill. both you and your branch manager (sorry I did not get your name) both of you are just wonderful.”

“This is for Luz Pool. Awesome lady. Closing on house. Bitchy teller tells me I have to make an appointment to wire my money. House signing in one hour. Hell no. I used the app previously but they only allow a certain dollar amount after first wire which was my initial deposit. No one told me I had to make an appointment. Imagine can't get my money out to close a house. Bitchy teller says I can get on the schedule in 2 weeks. Your high mamma. Anyway, walked up to Luz Pool...said I need help. She stepped up to the plate. On point, professional! Meantime bitchy teller made a call and did nothing to help. Didn't give 2 shits. Was more interested in telling me to lift my mask (hey...f...u) behind six inch bulletproof glass. Maybe she was worried the COVID would get her by magically penetrating this war shield and slip behind a gap in her mask hiding her eternal sour puss. Happened on 6/2/21 around 11am if management wants to watch bitchy teller in action. Promote Luz Pool and fire the other joker. House closed! Out of homeless garbage infested Bay Area. Thanks Luz. I owe you one.”

“I am surprised by the negative reports. I went there today with a problem that turned out to be difficult to resolve. I worked with Banker Azhyade Avalos and she was terrific. The solution required multiple in house calls and her persistence. She fixed the problem same day when Customer Service on the phone blew me off. I am glad I went to this branch despite the negative reviews. FYI - do not open an account using the app.”

“This branch never disappoints, not like the Wells Fargo branch located nearby Kohl's. The tellers were all very accommodating and personable. I called to see if they were able to help me with my banking needs. When I arrived five minutes after calling the branch, they had my request awaiting.”

“This is for Luz Pool. Awesome lady. Closing on house. Bitchy teller tells me I have to make an appointment to wire my money. House signing in one hour. Hell no. I used the app previously but they only allow a certain dollar amount after first wire which was my initial deposit. No one told me I had to make an appointment. Imagine can't get my money out to close a house. Bitchy teller says I can get on the schedule in 2 weeks. Your high mamma. Anyway, walked up to Luz Pool...said I need help. She stepped up to the plate. On point, professional! Meantime bitchy teller made a call and did nothing to help. Didn't give 2 shits. Was more interested in telling me to lift my mask (hey...f...u) behind six inch bulletproof glass. Maybe she was worried the COVID would get her by magically penetrating this war shield and slip behind a gap in her mask hiding her eternal sour puss. Happened on 6/2/21 around 11am if management wants to watch bitchy teller in action. Promote Luz Pool and fire the other joker. House closed! Out of homeless garbage infested Bay Area. Thanks Luz. I owe you one.”

“Grace lastrilla was so helpful made the process of opening a new account so easy im so grateful she was there to help alot of banks need workers like her friendly professional and helpful”

“Grace lastrilla was so helpful made the process of opening a new account so easy im so grateful she was there to help alot of banks need workers like her friendly professional and helpful”