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“I had a great experience at this location because of Ekram. He gave the best experience out of all the locations I have been to, Tustin, is my favorite now, thanks to Mr. Ekram Sarwari. He was very patient with me and explained the banking system that was to my benefit as far as different credit cards and secured cards and which one works best for me. I will definitely return to this location soon, and I am from the Los Angeles area.”
“The staff at this branch were extremely helpful. They really worked hard finding a solution for a financial issue I was having. Thank you very much Thao Ta! Greatly appreciated!!”
“The bank is very helpful in disputing any fraud and they are protective. They have the best rates! You get $50 if you refer someone to open an account!Marleny is excellent, compassionate, caring. Jackie is always helpful when manager is not there. Karen is sweet and a good listener and friendly. Karen has a great smile and always pleasant. Jacob is patient and friendly and kind.They are all good with numbers.”
9AM - 5PM
615 E 1st St, Tustin
Banks
“BEST BRANCH IN O.C. Everyone at this branch is beyond helpful & amazing. I can't say enough about everyone.They are like family. I won't go to any other branch. Thank u for all ur kindness & beyond amazing customer service.??”
“I opened a business bank account here back in April 2022 and I couldn't have asked for an easier experience. Since then, the service has been amazing.Special thanks to Leila for helping me get started and the tellers for assisting me every visit.-Dan LundBroad Horizons”
“This is where you should bank. Mark D created my account. He was very patient and extremely professional. White Glove and Red Carpet all the way. Mark called me the following Monday and we set up my online preferences for a half hour on the phone. Who else does that? This is a gold standard way of operation. I have expertise in customer service. There is no company i have ever done business with that offer's even close to what this branch of F&M offes Period. Nothing like it. This branch goes above and beyond. I will be a life long account holder here. Any company who wants to learn about how to go above and beyond should open an account here and take notes.”
“I opened a business bank account here back in April 2022 and I couldn't have asked for an easier experience. Since then, the service has been amazing. Special thanks to Leila for helping me get started and the tellers for assisting me every visit. -Dan Lund Broad Horizons”
“Leo Esreb was truly exceptional. He was helpful, professional, & addressed all my questions & concerns. I highly recommend him! Thanks to his assistance, my bank visit was seamless!”
“I've been a member for well over 20 years, and I am so glad I stuck with Wescom. Our family has been a part of the union for a long time now. I feel like I am valued as a member and treated much better than at a bank.”
9AM - 5PM
701 E 1st St, Tustin
Banks
“Had wonderful customer service today with Angi who helped me understand the cross-border accounts they offer. She took her time to go over what BMO can and can't provide along with account fees. Very knowledgeable and patient.”
10AM - 5PM
17632 17th St, Tustin
Banks
“Stepping into the world of grown-ups with my recently-turned-18-year-old meant tackling some real-life stuff, like opening her first bank account. We went with Citibank. A simple phone call and they squeezed us in for an appointment on the same day. We got lucky with Roberto Castillo. He knew just what we needed and gave us the lowdown on banking and credit, explaining it all to my daughter in terms that made sense. And he did it all with a smile and a warm attitude. The real highlight was when my daughter went to deposit her first paycheck. She had a figure in her mind, a nice round number, that she expected to see on that piece of paper. But when she finally broke the seal on that envelope, let's just say, reality hit her. She hadn't factored in taxes, so seeing a smaller number was a bit of a shocker. Life lesson learned! From start to finish, the experience was smooth and easy, and even fun. Roberto made the whole thing less intimidating and more of a learning experience. Citibank made what could have been a boring chore into a memorable event for a big life milestone. All in all, a good day in the world of adulting.”
“I walked in to the branch today and was greeted by Matthew Dean. He is friendly and helped me with all my business account questions. Highly recommend seeing him at this branch.”
10AM - 5PM
13211 Jamboree Rd, Tustin
Banks
“My wife and I left the Citibank on Barranca Pkwy, where we encountered rude treatment from the staff. They provided no assistance and simply used the excuse of our appointment time being over to usher us out. Feeling disheartened, we searched for nearby Citibank branches on Google Maps and found this one. Since we didn't have an appointment, we walked in with a hopeful mindset. Here, we met Lily Villegas, who provided us with exceptional care and service. She spent two hours helping us communicate with phone support and continuously reassured us. Finally, before closing time, she resolved all our issues. It's unbelievable that my wife and I flew back from China specifically to handle our account problems, only to be treated so rudely at the Citibank on Barranca Pkwy. Lily Villegas's service has restored my faith in Citibank.”
Open 24 hours
2677 Park Avenue, Tustin
Banks
“When we were getting help with our bank account, the manager, Luis Tejeda was very helpful. He explained to us the issue, making sure we understood then helped us make an appointment. His customer service was exceptional and he made sure we had the best experience. He helped us through every step of the process going the extra mile to setup the new account and card's extensions. He also made sure to answer any questions we had during the process. We are regular customers of Wells Fargo, and from now on we will go to this branch.”
Open 24 hours
18356 Irvine Blvd, Tustin
Banks
“Very friendly, when making a bank account and communicates very throughly the information needed. I enjoyed having the good customer service as well as collaborating with me in options.”
10AM - 4PM
15060 Kensington Park Dr, Tustin
Banks
“Visited this branch a few weeks ago and had a great experience opening a new account. I wasn't sure about the process as I recently relocated to the USA from Australia where bank branch trips are dreaded normally for me.Upon arriving Ash Nguyen took time to help me understand what I will need, and proceeded to book me an appointment for 25 minutes later with Sofia Hong. During this time, Ash and Sofia kept discussing and informing me what I need to do to help speed up the process, unfortunately i didn't have an SSN available or the ability to start the application on the mobile app but they reassured me that would be fine.The meeting came with Sofia and within 15 or so minutes I had an account created, card on the way and a future meeting booked.Overall great experience, good location with lots of parking and lovely to talk with Ash and Sofia who bring a fun, energetic and personalized touch to the normally stale banking experience.”
9AM - 5PM
2677 Park Ave, Tustin
Banks
“When we were getting help with our bank account, the manager, Luis Tejeda was very helpful. He explained to us the issue, making sure we understood then helped us make an appointment. His customer service was exceptional and he made sure we had the best experience. He helped us through every step of the process going the extra mile to setup the new account and card's extensions. He also made sure to answer any questions we had during the process. We are regular customers of Wells Fargo, and from now on we will go to this branch.”
9AM - 5PM
13891 Newport Ave Suite 100, Tustin
Banks
“This bank has been by far the best experience. Customer service has always been very friendly and helpful and management has always been kind, understanding and always willing to work with me. Thank You very much for your help.”
Open 24 hours
17632 17th St, Tustin
Banks
“Stepping into the world of grown-ups with my recently-turned-18-year-old meant tackling some real-life stuff, like opening her first bank account. We went with Citibank. A simple phone call and they squeezed us in for an appointment on the same day. We got lucky with Roberto Castillo. He knew just what we needed and gave us the lowdown on banking and credit, explaining it all to my daughter in terms that made sense. And he did it all with a smile and a warm attitude. The real highlight was when my daughter went to deposit her first paycheck. She had a figure in her mind, a nice round number, that she expected to see on that piece of paper. But when she finally broke the seal on that envelope, let's just say, reality hit her. She hadn't factored in taxes, so seeing a smaller number was a bit of a shocker. Life lesson learned! From start to finish, the experience was smooth and easy, and even fun. Roberto made the whole thing less intimidating and more of a learning experience. Citibank made what could have been a boring chore into a memorable event for a big life milestone. All in all, a good day in the world of adulting.”
10AM - 5PM
13211 Jamboree Rd, Tustin
Banks
“I have been a Citibank customer for over 40 years and visit this Tustin location because it is convenient for me. The building is always clean and tidy; the staff is friendly and really helpful; and there is plenty of up-close parking. The other thing that I like and respect about Citibank is that the company traces its roots all the way back to 1812. To me, that says alot about strong bank leadership and a secure balance sheet for the safety and security of your funds!”
Open 24 hours
13341 Newport Ave, Tustin
Banks
“Cliff assisted me in opening a checking account yesterday and I really enjoyed working with him. He was kind, warm, and interactive, paid attention to all my needs and concerns. In 20 mins or so I was setup, profile updated with my current info and Apple Pay digital card loaded into my wallet on my iPhone. I was making my first deposits at the ATM and this location even has safe deposit boxes, something you don't see much of anymore. Thanks Cliff and the Tustin BOFA team for a great experience.”
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“Thank you Karina from the vehicle loan department for being patient, kind, and helpful during this stressful period as I search for my new vehicle! With so many questions in mind, Karina led me through seamlessly. She took her time to answer my questions. We both even giggled together as our discussion progressed. Her customer service is exceptional! Nonetheless, she wasn't the first loan representative I spoke to. So Shoutout to the Loan Department as well :) God bless!!”