“Huge Shout out to Kyle Alejandro! His professionalism, knowledge, and ability was impeccable. Kyle was able to help us with our banking needs and made our process "painless". If we were able to replicate someone who posses his customer service skills, the banking arena would be changed forever.”
“Always a great experience at the Ross Location, nice to be treated right. Always great seeing Jose Solís at the front desk, already know I will be in and out quick. Thanks again for the great customer service.”
9AM - 6PM
1721 E St Andrew Pl, Santa Ana“Opened an account with OCCU more than 20 some years ago; since then - I've lived in both Boston and Los Angeles - and OCCU is still THE best bank EVER! Ross Street is my home branch. Last year (summer or fall 2023), YARELY went out of her way helping me open an account for my elderly parent - she was warm, hella patient, empathetic and absolutely the person you want working with you through sensitive matters. This weekend, JANET was just the most helpful teller with me and eased me into making a gentle transition into the 21st century re: the OCCU phone app. I wish I could remember the name of the very patient teller who supported me right before Christmas after I'd just been defrauded over the telephone by someone who had spoofed OCCU's phone number (that was a hot mess!). He remained kind and supportive as I squeaked in sad disbelief filling out paperwork. (I'm sorry I don't remember your name - there was some active trauma at the time!) Anyhow, OCCU folks are the real ones for customer support. If only the rest of the world could get their act together like OCCU...love this place!”
9AM - 5PM
2115 N Broadway, Santa Ana“I cannot say enough good things about SchoolsFirst Credit Union. Truly, one of the best organizations to bank with. I recently came into a sticky situation with my direct deposit, and the staff (namely, Katherine Gatewood) went above and beyond to help me out in my pickle of a situation. Their staff is full of some of the kindest people I've ever worked with, and I will be a lifelong SFCU member because of this service. If you are able to join this CU, I cannot recommend it enough”
9:00 AM - 5:00 PM
2022 17th St, Santa Ana“Great service provided, quality, and value of professionalism is spot on. Navy Federal Bank institution has been great at competitive rates in loans and also quick funds availability.”
10:00 AM - 5:00 PM
400 N Grand Ave Ste A, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
“Had to use the 17th street Santa Ana branch a few times and on multiple occasions was fortunate enough to get help from Dominique Abadiness. Rarely does someone go so far above and beyond as she has. Between her fast typing, diligent reviews and thoughtful guidance, she is on it! She even typed up and printed a series of wire transfer request forms, without me even asking, because she knew it would save me time and possibility of error. If you go here and need a new account or wire transfer, ask for Dominique... trust me.”
“When I come into SAFCU, I am always treated with respect and I dont have to wait. But when I had a problem with my credit card and tried to report it on the toll free number, I was waiting on a call loop and never got any help. I think it is important to be able to reach someone right away to report a problem, such as a stolen card or fraud. I really think there is room for improvement in this area.”
Open 24 hours
2677 N Main St, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
10:00 AM - 5:00 PM
1203 S Standard Ave, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
Open 24 hours
2740 N Grand Ave, Santa Ana“I have been banking with US Bank and Bank of America but US Bank gave me a better APR on my personal loan. I walk in and get helped out by their personal loan specialist, Armando. He quickly looked into my account and gave me a better rate than what they were advertising. Armando then looked further into my financials and quickly helped me save hundreds of dollars by getting be a even lower rate on my autoloan ! The staff here is super friendly and knowledgeable ! If you are looking to save money without being pressured, I definitely recommend asking for Armando !”
10AM - 5PM
2677 N Main St, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
10AM - 5PM
1317 W Warner Ave, Santa Ana“Very friendly credit union. Small but so far good to have a checking account with them. Just one suggestion since the member is doing a transaction in the office why not promote the service offered to members. I was there a few weeks ago and I was not offered any services.”
“I am SO happy with UNIFY F.C.U. and especially this branch where I opened my account. Certainly one of the best decisions I’ve made and I only wish I had made the change sooner. Highly Recommended.”
7:30AM - 5:30PM
1761 E St Andrew Pl, Santa Ana9:00 AM - 6:00 PM
Orange County's Credit Union, 856 North Ross Street, Santa Ana9AM - 1PM 1:45 - 5PM
3101 W Sunflower Ave, Santa Ana“They are super nice friendly people especially Johnny Canizares He will take care of you all the process. The rates are fantastic but the service better. So don't hesitate to go and ask for johnny. I am so happy with them”
Open 24 hours
17900 Newhope St, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
Open 24 hours
102 N Main St, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
10:00 AM - 5:00 PM
902 W 1st St, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
Open 24 hours
2880 Main St, Santa AnaOpen 24 hours
914 N Harbor Blvd, Santa Ana“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
“I have gone to this branch a couple times in the past few months and had superior service each time. The employee I worked with was knowledgeable and efficient, and he remembered me when I returned. Thank you for your help!”
“This is a small BofA where it has ATM's and places where you can go to talk to bank personnel via video conferencing. It gives you an option to do your banking without having to go to a regular bank branch. I come here all time for my withdrawals or deposits. It is not 24 Hrs as it does close around 11 PM, but it open at 6 AM and you don't have to be outside to get your money. Last, you can only access entry if you have a bank card as it has security doors that give a bit increased security as someone can just walk up to you and rob you.”
9:00 AM - 6:00 PM
s Credit Union, 1721 E St Andrew Pl, Santa Ana“My Mom's side were bankers, like the OG bankers that helped build Downtown Orange to what is it today. I share this because they took banking seriously, they were the loved neighbors to all the small businesses and local municipalities. Even though I was not around during these times I could feel the love when they talked about supporting their clients. I have been banking with the Orange County Credit Union over the past 10 years and I love them. I love them because even though I am living in the Bay Area I still get the warmth and sense of belonging like I am in town. Jennifer C. has been a friend and one of the most amazing customer experience providers I have ever met. She was an expert on every single curveball (sometimes irrelevant) question I have and was always quick to respond. Thank you Jennifer and the OCCU family for reminding me that customer experience goes beyond the giant banks... you make my days.”
Open 24 hours
2700 N Main St, Santa Ana“Youssef was very helpful and straight forward with everything he explained. He went above and beyond with helping me get my account set up. Any issues we ran into he immediately found a resolution. Every business should want a Youssef on their team !”
9AM - 5PM
3931 S Bristol St, Santa Ana“Shout out to Julio Enrique for going over and beyond with assisting me with the BMO conversion. He literally help me complete the process on my cell phone. Gracias”
8:30AM - 4:30PM
1901 E Alton Ave Suite #130, Santa Ana“I would recommend this location to BCU members. It was nice to see a familiar face at BCU at Edwards Lifesciences in Santa Ana. Larissa was able to assist me and my son (who is in another state) with a couple of transaction that I didn’t feel comfortable doing at an ATM machine. This location is accessible to BCU members, non-employees or employees of Edwards Lifesciences.”
9AM - 5PM
103 E Memory Ln, Santa Ana“Small town bank with excellent customer service!With the exception of the manager, (who greets me each time I enter the premises), all of the ladies at this branch have given me exemplary customer service.The teller I most frequently utilize, greets me by name and with a smile. Since we are two generations apart, I appreciate her good manners in that she respectfully refers to my as "Mr. Bell".Thank you Bank of the West for many years of customer service with a home town feel.”
“Worked with Jose and he was amazing he explained everything in great detail and helped us step by step to and made sure to double check. The service José gave us was beyond like I said everything well explained and double checked. Jose also helped us and took us to the ATM to show us how everything worked. I would recommend Jose to other customers that want to take out a credit/Debit card. The bank looked extravagant very clean and well kept.”