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“Pros:Customer Service person was so nice and answered every question I asked very well.Cons: After approving my new car loan and walking into the dealership to close the deal. the car dealership tried to reach the bank on couple of occasions without any succes.I would have said the dealership was not been truthfull because they were trying to have me finance with them. but I had already experienced it myself for the last couple of weeks. trying to reach the bank was so tidous not to mention endless attempts trying to log into my own account all in the name of some merger or update. I eventualy went back in to finance with the dealership for my peace of mind.This was a horrible experience”
Open 24 hours
6678 Alhambra Ave, Martinez
Banks
“It was my first time at this location and I went there to actually close my account when I was received by Mrs. Lili Saki who was extremely helpful and really saved the day. She found out about something really wrong in my account and corrected immediately allowing me to be able to manage my own business account.I really appreciate her input and power that day. All is well! Lili tahnk you so much for everything - Karen Laranjeira”
9AM - 5PM
1785 Arnold Dr, Martinez
Banks
“Just moved to the area! So happy to have found this branch, friendly staff and really clean, which is super important to me during these times. I love the way everything is displayed, I can see everything the branch offers without having to ask.”
“The staff was very helpful and funny. The line moved quickly as they had three tellers ready at opening and had everybody through with their business completed inside of 7 to 10 minutes. Very efficient and well managed. I would definitely come back to this branch if in the area.”
“I've been a member of this credit union since 1997, when it was originally called Contra Costa Federal Credit Union. I've always felt like my money was safe with this credit union, the fees are good and the service has been great!Just last week, I was locked out of my account when I entered the incorrect password online too many times. Although this was a hassle, I also realized that this lock-out feature is designed to keep my money safe. The very next day, before I even had time to call 1st Nor Cal to have my account un-locked, a representative made a pre-emptive phone call, informing me that he had already unlocked my account and it was good to go. You can't imagine how grateful I was for that call!I will continue to use 1st Nor Cal through retirement, as they have done very well by me.”
9AM - 5PM
659 Main St, Martinez
Banks
“I must say the staff here is extremely helpful and knowledgable. I came in with a tough situation that another teller from another branch had messed up. They fixed all my concerns regarding my account. I'm telling you this place had me relived and if I hadn't gone here I wouldn't have known how to correct the issue.”
“I was contacted by Amy in lending and was pleasantly surprised by her response to my previous review. We discussed my current situation and I am pleased with the outcome at this time. Amy went out of her way and above and beyond to reach out to me and was very understanding and helpful.”
Banks
Banks
Banks
Banks
Banks
“Thanks to Terrance, I was able to easily open a bank account. I came from Korea, and despite my limited English proficiency, Terrance understood everything I said and smoothly assisted with the process. Thank you, Terrance!”