“Came in with a clogged charging port (that I unsuccessfully tried to clean myself). Sam cleaned out the port in 5 minutes and the cable/port fit is like new. He wouldn't let me pay for the service. I'm happy to have them in the neighborhood.”
Open 24 hours
1503 Solano Avenue, Albany“Gary was amazing. Helped me choose the right Pixel 6 screen to replace my broken one and once I received it, he was able to fix my phone on the same day I told him I received the new screen. He had my phone back to me within the hour. Such a great guy. Super friendly and got the job done right and quick. Definitely recommend him..”
“By far, my favorite tech storage. I have been incredibly impressed with all the products I’ve purchased. They use high quality materials; are thoughtfully designed; and include features essential to the use of tech products. Additionally, the lifetime warranty speaks volumes to the confidence PD has in their craftsmanship. I would love to see them develop larger luggage.”
“I am your newest member at boost! Michael representing boost assisted my interests concerns special needs and set up of my new device so I did not have anything to do but enjoy my new electronic and service. He is AMAZING! Took genuine interest in my circumstances providing me the best option possible. He is absolutely an asset to your company and would be the picture image when training new staff thank you thank you, sebrina”
“Howard HeLLped me ouT made my visiT simpLe , professionaL asked For id / veriFicaTion For accounT , I needed service reacTivaTed due To reseTing mobiLe device . E sim is wHaT I needed Howard compLeTed Task n no Time 5 sTars .”
“John helped me out today with my internet and billing. He did it very quick and easy. He’s very patient and very cool! Will definitely come back to him. Thanks John!”
10AM - 7:30PM
930 23rd St B, Richmond“I came to the store today, I'm very happy to see that Alexa is back. I have been coming and paying my line here for almost 5 years during all that time she is the best person I have ever had during this time. It has one of the best customer services. He is very patient, his education and kindness are extraordinary. They should hire more people like that. Very good choice with her.”
“Sydnee and her manager were a breath of fresh air! The level of customer service was absolutely top notch!! Sydnee worked with my mother and I to upgrade our phones and find a more suitable plan for us. I can’t say enough about how wonderful our experience was. Easy, light, and fun! Thank you!!!!!”
10AM - 8PM
5691 Bay St, Emeryville“I went in to get my watched transferred over to my cellular plan and the service was top tier from the time I came in until the time I left. I highly recommend this location for all of your needs.”
10AM - 7PM
2992 E 9th St, Oakland“The manager of this AT&T authorized retailer store, Alex, is incredible. I had a complex billing issue related to my switching my cell phone account from personal to corporate and back to personal (all with AT&T) only to leave and take my number to Verizon. Even though I no longer am an AT&T customer, he went above and beyond to help me resolve the issue, which included making a couple calls to corporate, and I left having my issue fully and fairly resolved. He made the choice to help me when he didn't have to, since this isn't a corporate store, and I can't speak highly enough of Alex's professionalism and kind heart. This experience has me second guessing my decision to switch to Verizon!”
10AM - 8PM
14350 Laurie Ln Ste D, San Pablo“Went to this store to buy a phone and by the time I got rang up the amount due had increased by $100. I questioned muhammad who got really upset. He provide horrible customer service. He was so upset because I did not want all the extras he had added to the plan. I finally bought the phone but he did not help me set up my phone. However , there was another representative present at the store his name is Hamza , he was the reason why I gave the higher stars. If you ever go to this store wait to get service from Hamza . He was patient, polite, really helpful and a true example of what good customers service should be like. Thanks for the great service Hamza.”
10AM - 8PM
12875 San Pablo Ave, Richmond“Was just at the Yosemite,Manteca location to get a new phone. Met their sales associate Annie (actually not sure of her title ) However she was very helpful , professional,and patient. She hooked me up with another line even for the same price I was already paying. The location was convenient but the customer service was amazing. Thank you so much for your help and patience Annie and thank you Cricket. Stace from Tracy”
11AM - 8PM
3200 Geary Blvd, San Francisco“I came in out of the rain wet, disheveled and hoping to find help with my phone cords. I hadn’t been in SF for 17 years and I couldn’t get my music to play while I drove around. ?Lorenz came to my rescue with his calm demeanor and professional service. He found my cords, made sure they fit my devices, and sent me out very happy and satisfied. I was very glad I was a Verizon customer!Thank you again, Lorenz.Mary”
“I am full of appreciation for sales rep., Nancy Abadio who went the extra mile to assist me with opening a new account and with me bringing my own phone for activation. Her patience towards me and my lack iPhone savvy was praise worthy. She also helped me by wiping the previous owner's data. I've been to Verizon and AT&T and did not receive anything near the customer service Nancy produced. I was fortunate to come into this Cricket branch to find a kind and friendly young lady ready and willing to help me . I will recommend Nancy to all who need Cricket wireless service.”
10AM - 7PM
3263 International Blvd, Oakland“I've been using cricket for 3 years. Never had a problem. Customer service is great. It's funny they are under att, and att sucks in everyway. This cricket store on international blvd is my favorite. All thr seniorita there is very nice.”
“Lupita and Emily were both super helpful and friendly. We ran into a lot of issues while activating out family plan but they remained friendly and extremely helpful throughout. They walked us through the entire process! Excellent customer service! Thank you”
10AM - 7PM
2620 5th St D, Alameda“Hooka (unsure of the correct spelling) was working alone & already assisting two customers when I & another person behind me walked in. He acknowledged me & told me he'll be with me in a few minutes. In short, Hooka was speedy & able to assist all of us. I never felt ignored or impatient with his level of customer service.”
11AM - 6PM
851 Clay St, San Francisco“Anthony helped me set up my phone and introduced me to wonderful accessories. 12 months to pay.Jacob made sure that they are always available to help and answer all my questions that help me trust them to upgrade my phone. I got a good deal.”
“I had the opportunity to change from Metro to Cricket with my same number, a phone and accessories at a super discount, thanks Jannia, I will definitely change my family too to have the 4 lines for $100 ”
11:30AM - 4PM
429-B 9th St, Oakland“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
“Evelyn was very kind she was fast with service yet patient to help me with my phone I will always come back to this Metro PCS store it's so nice to see great customer service!!!!”
“This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !”
10AM - 9PM
2209 Shattuck Ave., Berkeley“Ryan is the man. Made my terrible day really great and hooked me up with a new phone- made the whole process easy and seamless. best experience I’ve ever had at a Verizon store”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
11AM - 6PM
1010 3rd St, San Francisco“I recently went into the store for help with my AT&T service. The manager Vanessa was very nice and very informative. I really recommend coming to her for any issues you’re having with your cell phone service or AT&T needs. The customer service reps here are very helpful and they are super patient with you.”
“I could not have anticipated such a good experience I brought my newly machine washed iPhone to them with little hope. After being washed in a washing machine. Three months later I write this review on that phone. The young man repaired my phone with a new battery, and warned me about that water damage and offered to back up my data in case it did not worked for long. It has. He was efficient, knowledgable, kind and more than fair on price. What a great experience”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
10AM - 6PM
425 Market St, San Francisco“I book an appointment just in case it's crowded. I used to go at Powell location but since it closed, has to be here. and the staff who has helped me at Powell location name 'Steven' (change and work at 425 Market location) is always helpful, friendly and acknowledge with everything I need! Thank you so muchhhh”
“Alondra at this AT&T store was so helpful. She was very experienced and able to resolve all of our problems regarding our phone. She fixed network and battery issues”