Banks near East Palo Alto, CA

“I used San Mateo Credit Union Auto Shopper and had an amazing experience. I was assigned Clint as my personal shopper and couldn't have asked for a better experience. I wish people knew about this service that the credit union offers. I'm so glad Patricia Reynoso from the EPA branch told me about it. Thank you San Mateo Credit Union!”

“Today I have met anusha today at Sunnyvale office for the rekyc request. Ms.Anusha helped me top to bottom about the process, she’s very helpful and she made my day today…!!! I recommend Anusha for all the Nribanking services!!!!”

“I have been there to fix a problem on my auto loan. Dema helped me a lot for my concern and quickly solved my problem. I called couple times to Keypoint for my needs but nobody quickly helped like Dema. If you need any financial needs reach out to Dema. She would definitely help you quickly.”

“The credit union has been my bank for the last 16 years, and we worked with them for a mortgage. They (Meenakshi Rastogi and Wanda Ruffin) are knowledgeable and very flexible. The rate was competitive too. I am so glad to choose to work with Stanford Federal Credit Union. Thank you all!”

“We had a great experience with SMCU to help refinance my mother's car loan. Everyone I talked to, whether on the phone or in person, was extremely helpful. Bernabe was our loan officer and he was extremely patient and flexible working through our needs. He took the extra effort to explain the different options and help us understand our best chances of getting approved by the underwriters. He also helped us to get our interest rate adjusted due to a special case we had. All in all, we had a great experience with the team at SMCU and I would highly recommend others to look at them for their auto refinancing needs!”

“Love this credit union. Member for 32 years. Smaller CU but they make up lack of size with great service. Man, I get treated like a real person. They have services that meet most of my needs. Rochelle, Anita, and Bob are amazing. I rarely get to their branch but when needed they have been very supportive.”

“Even though I was visiting the credit union in a rainy downpour, I enjoyed going to deposit my checks becaus I really like the tellers at both locations, Sunnyvale and Santa Clara. They're very friendly, courteous, and efficient. They're easy to talk with and I feel like they're good friends.”

“This is a great bank... it's that simple. It's great because the staff truly wants to help their customers. I visited the branch a week ago for the first time to deposit an insurance refund check. The teller, Jennifer Robles, was super friendly and very competent. I reached for my driver's license... oops... I had forgotten to bring my wallet. No problem. Jennifer confirmed my ID through records on file and finished the transaction lickety split.Today, I visited the Redwood City branch, again. As trustee for my mom's estate, I stopped by to close out her account. As luck would have it, Jennifer was my teller, again. This was only the second time I had been inside this branch and she remembered me. There was a glitch with a utility charge on the account, but Jennifer quickly enlisted the help of branch manager, Heherson "John" Balico to solve the problem. He surmised that a utility payment had been charged twice in error and he credited the second charge back to the account. It was such a relief to have a banking professional trying to help me instead of shrugging and saying there was nothing the bank could do. John impressed me as being someone who is genuine and who is committed to doing the best job for each customer he meets.Well, it was time to go back to Jennifer. She prepared a cashier's check to close out my mom's account... no charge. The entire time spent inside the branch was a super positive experience. Banks are largely the same. There's not a whole lot of difference in their services, but what makes a difference is the people working inside the bank. If you live in or near Redwood City, I recommend you take a look at Bank of the West. Jennifer, John and the rest of the staff will treat you right.”

“Jennifer is the very very best. She is thoughtful. She is amazing. You can ask her any questions she will help you.She gives me the best advice and works the hardest for me.”

“Hi, I've been considering becoming a new member since I have been with 2 different banks. what are the benefits? between banks and credit unions? especially with you guys.”

“I recently went through the process of securing a home loan with Patelco, and I couldn't be more satisfied with the experience. From start to finish, the entire process was seamless and stress-free. Albert Vong and his team was incredibly knowledgeable and guided me through every step, ensuring I understood all my options and felt confident in my decisions. Communication was excellent, with prompt responses to any questions or concerns I had. Plus, their competitive rates and flexible repayment options made it even better. Overall, Patelco provided a fantastic home loan experience, and I highly recommend Patelco and Albert Vong to anyone in need of a reliable lender.”

“Would like to recommend this Citibank branch to everybody. The manager Ed Russell is exceptional and so are the staff members, they all have helped me at different times for different needs, always very efficiently and with a smile. Never had a problem with this bank I've been with them since 2001!!”

“My family and I had the pleasure to work with the Sunnyvale branch. Your team member Cherry Do was just outstanding and took excellent care of us. She was extremely patient and went the extra mile to make sure we were well taken care of. Likley the best banking experience I have had since online reviews became a thing!”

“Would like to recommend this Citibank branch to everybody. The manager Ed Russell is exceptional and so are the staff members, they all have helped me at different times for different needs, always very efficiently and with a smile. Never had a problem with this bank I've been with them since 2001!!”

“My husband is a member, every time he goes the service is great very friendly staff, last week he went to make his car payment and was helped by James Newson he was very knowledgeable about the different services and gave my husband an offer to get a credit card without pressure my husband applied and was approved, James thank you for your service and knowledge.”

“I have always had a pleasant experience with SFCU (Medical Center branch). The staff are very professional and amiable.Shout out to Eric who seemed to be the one who always help me out.”

“I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!”

“I needed a coin counter and called here because of great reviews. Daniel was super helpful and although this bank does not have a coin counter he directed me to where I could go to get it done, even giving me several ideas! Thank you, Daniel!”

“Saw Adam Brown and he was extremely helpful; truly cares about the customer and will go out of his way to help you. Very positive experience and recommend seeing Adam for any of your SFCU needs”

“As a long time member of Stanford Federal CU, I appreciated the customer service I got from Anais S today. She was pleasant, helpful and knowledgeable to my needs and questions. That is becoming more rare these days.I recommend banking at this Credit Union!”

“I have been a business and personal customer since 2017. Spoken to numerous personnel including managers about raising the amount I can deposit via the mobile app. Ben Gomez got the job done. Moving forward this will save us a lot of time as we were going to change banks. (Business)”

“I've never really had faith in banks. It's so hard to find the human touch or to get any real help. I've been a member here though for about 4 years now. I stay because they have the human touch I've been looking for. They call, they update, they follow and most importantly, they understand. Kudos Patelco”

“VISA always has been and always will be My First Love. I hope to return to my Work family after sometime away. There's nothing else like this Company.VISA, "It's everywhere you want to be!"”

“Went to there in a bit of a rush, a banking emergency where another bank refused to accept a large check with written , jovee encinas was amazing . She took the time to hear my rushed and chaotic explanation, she offered solutions, guided us through options and assured us of what she was going to do to help, and followed up with an e-mail. The whole time she was smiling kind and calmed what felt an impossible situation. We left assured and confident........ and also cookies!”

“Just closed my account today due to current complication with FRB's stock dropped 99% and assets sold to JP Morgan.The service was as good as the day I went there and opened my account. No questions asked, every necessary details provided to me and swift service without even one second of delay. There was a bit of sadness in the air as we all can feel, but they served me to the last second with professionalism and efficiency.I am wondering why FRB had to go, I wish this did not have to happen.”

“Review of : Bank Of The West On Mowry, Fremont, California Branch Manager VP : Pablo Leon Hi, For anyone banking at Bank Of The West, or for the suits, holding higher positions within the financial firms sector: I have been banking with this financial firm, for approx. 45 years.. I want to give recognition, and a great big shout out -of appreciation to : Pablo Leon. He is the Branch Manager VP, at the Mowry location... I recently had major problems, with an unresponsive, mobile account... It locked and unlocked my credit cards, on its own... It rendered my account, useless to me. I was not able to do anything, other than view it, and use one of my cards... I could not make my credit card payments, or anything else. I had been to different branches at Bank Of The West, and given them several chances, to resolve my problems . No one was able to help me resolve the issue. I was ready to close out my account of 45 years. Taking my business elsewhere. I decided to go over to the Mowry branch, as I had a few transactions, I needed to take care of . I knew they had recently hired a new Branch Manager VP: Pablo Leon He had solved a lot of problematic issues, that branch, was having... He took a branch with a lot of problems, cleaned it up, hired some new employees, and made it run smoothly, and efficiently. The employees are very pleasant, friendly, knowledgeable, and efficient at their jobs ... He also improved customer service, and the complete function of how that branch was run . Before he was hired: I had stopped doing business, at that branch. When Pablo was was hired, he completely turned things around. Now, it is a smooth running branch ... I love doing business, at this branch now . I presented my problem/challenge, to Pablo, along with my frustration. He asked me, to give him a chance to fix it. He shook my hand, and gave me his word. His word , that he would not give up, until he resolved all issues, and fixed my banking related problems.... He assured me, he would find a way to fix it..... He said he loved a challenge..... (especially one, that others had attempted to fix, and failed at). . He promised me, that if I put my faith in him, and gave him the chance, he would find a way to fix it. He told me, they valued their customers, and that he did not want to lose me as a member of his branch family... He asked, that I be patient with him, as he found a way to fix the problem... (note that he did not say, try to fix)....... To the suits higher up: You need to value this man: For his integrity, ethics, character, dedication, and determination.. As well as his abilities to solve difficult problems, and retain your customers, (when they are frustrated enough to leave) ... He is a valuable asset, to your bank/business... He also has a very pleasant Personality, and is great with people, which is an extreme bonus. He is a man of his word, true and true.. A man, whose handshake, and word, hold great value. It took him a while, but he stayed on it like a pitbull with a bone .....until he got all my problems resolved... This is a man who will shake your hand, give you his word, and live up to what he says.... So a great big shout out , of appreciation, and gratitude, To Pablo Leon, (from the bottom of my heart) .....You Have Definitely Earned My Respect... ....Thank you so much ! ....Don't ever change . The world needs more people like you.. A reminder to the higher-ups (the suits)... A business is only as successful , as the people you have running it. Thank you again Pablo Leon!!”

“This was not our original branch but rapidly is becoming the one we go to. Personnel are friendly, courteous, responsive, and reliable, with outdoor ATMs when they're closed. Add to that two national chain coffee shops right next door, & what more could one ask.”

“Visited around 12:20 pm on 2/8/24; the individual on the far right computer provided impeccable customer service. They made me feel very valued as a Star One member with their mannerism and consideration. They included me on every step of the process and ensured they understood everything that was going on. Unfortunately, I was too shy to ask for a name, but I felt the extreme need to write a review for this person because they were just so polite and kind. People like this individual encourage me to keep banking with Star One and feel supported in that decision. Please acknowledge and reward them for their brilliant service!”

“Came to cash my check over the limit with no account with BMO they did what they needed to do with driest attitude and great customer serviceThank you guys I will be opening an account with BMO when I’m ready”