Banks in Redwood City, CA

“We had a great experience with SMCU to help refinance my mother's car loan. Everyone I talked to, whether on the phone or in person, was extremely helpful. Bernabe was our loan officer and he was extremely patient and flexible working through our needs. He took the extra effort to explain the different options and help us understand our best chances of getting approved by the underwriters. He also helped us to get our interest rate adjusted due to a special case we had. All in all, we had a great experience with the team at SMCU and I would highly recommend others to look at them for their auto refinancing needs!”

“This is a great bank... it's that simple. It's great because the staff truly wants to help their customers. I visited the branch a week ago for the first time to deposit an insurance refund check. The teller, Jennifer Robles, was super friendly and very competent. I reached for my driver's license... oops... I had forgotten to bring my wallet. No problem. Jennifer confirmed my ID through records on file and finished the transaction lickety split.Today, I visited the Redwood City branch, again. As trustee for my mom's estate, I stopped by to close out her account. As luck would have it, Jennifer was my teller, again. This was only the second time I had been inside this branch and she remembered me. There was a glitch with a utility charge on the account, but Jennifer quickly enlisted the help of branch manager, Heherson "John" Balico to solve the problem. He surmised that a utility payment had been charged twice in error and he credited the second charge back to the account. It was such a relief to have a banking professional trying to help me instead of shrugging and saying there was nothing the bank could do. John impressed me as being someone who is genuine and who is committed to doing the best job for each customer he meets.Well, it was time to go back to Jennifer. She prepared a cashier's check to close out my mom's account... no charge. The entire time spent inside the branch was a super positive experience. Banks are largely the same. There's not a whole lot of difference in their services, but what makes a difference is the people working inside the bank. If you live in or near Redwood City, I recommend you take a look at Bank of the West. Jennifer, John and the rest of the staff will treat you right.”

“I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!”

“3 cheers for James Teaney! He was SO patient, kind and helpful as I was trying to assist a family member with their banking needs and my own as well. He helped navigate a complex issue I had been trying to resolve for days. THANK YOU James and Provident!”

“Saw Adam Brown and he was extremely helpful; truly cares about the customer and will go out of his way to help you. Very positive experience and recommend seeing Adam for any of your SFCU needs”

“The Best Bank Ever.Great service always. I stayed with them even with others panicking because I didn't want to be part of destroying the only bank I've ever found with terrific customer service. Now that it's been taken over by Chase (which broke into our safe deposit box without notifying us, even though those fees had been regularly paid, and sent everything to the State as unclaimed property,) I can never trust that bank again. Another problem with the big banks is that they have a single phone number--you can't call the branches--and are faced with a confusing, multiple-guess menu with many barriers, if you can even get to a live person. If you do get someone live, it's likely they'll be in some foreign country and have limited English proficiency, and I don't want my banking information accessible to people who aren't even in the United States. Sad that depositors panicked and destroyed this wonderful bank. While I'm glad Chase will evidently protect my balance, their terrible customer service means I will bank elsewhere. I feel awful for the employees whose lives have been upended and hope they fare well.”

“I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.”

“Just moved here from Weaverville and was having problems with my online banking. Went to tri counties bank in Redwood City and Ed Wong spent a half hour helping me get my account up to date and ordered new checks for me. He is definitely a shining star in the banking community!”

“So I been Banking here a long time Even After some of folks that wrote me bad Checks that Bounced back Ben and Maria have been helping me to resolve this issue after my account got closed after making many calls to Several Customers Support and doing a lot of other back and Fourth and from tellers to Bank wells Fargo support cause of these 2 who helped me in Great Ways possible Maria has Been helping me and checking on where my account stands as of after 4pm my vist today was beyond awesome as my settlement check arrived but the amount was to large to cash I saw Maria who helped me built a who)e new fresh bank account”

“I came in to open a new business checking account and Shella Mae Avilla helped me. She was amazing to work with and even though there were some huddles that we encountered, she was very helpful and patient with everything. She went out of her way to ensure that I started my account on the right foot and even fought with the accounts department over the phone on my behalf to get things done. I'm so appreciative of her and highly recommend that anyone looking to open an account to work with her.”

“Love this credit union. Member for 32 years. Smaller CU but they make up lack of size with great service. Man, I get treated like a real person. They have services that meet most of my needs. Rochelle, Anita, and Bob are amazing. I rarely get to their branch but when needed they have been very supportive.”

“It seems like all BofA employees are professional and friendly. The new account manager was very helpful; she opened a checking account, then informed me of their saving services, investment services..etc. This location was clean and quiet. The tellers were very helpful, too. I called Bank of America 800 numbers, and the call center reps knew their products. You can tell BofA train their employees. I am thinking of moving my Chase business banking to BofA.”

“This review is for the Wells Fargo rep I had today, who deserves a raise after she had to deal with the Wells Fargo debacle I went through this evening. Her name is Julia I. and she was VERY patient. I signed up for my WF acct about a month ago, and just signed up for Zelle. My husband had sent me a $400 payment today and asked me if I received it. I said I couldn't check because for some reason I couldn't get online. Every time I tried to log in, I got blocked. I thought there must be an issue with my online account - maybe I typed the password in wrong, too many times and got locked out. So I called Wells Fargo's 800 number, expecting to resolve the issue with some quick phone verification.... you know, tell em your mom's maiden name, the make and model of your first car, etc.. I thought I'd blitz through the security questions and be able to get right back online. But Noooooooooooooo.... I was told that I'd had to go to a branch and speak to a rep, and show my ID as a security verification. I was super annoyed by this. "It's 5:58 PM!" I said. "Wells Fargo is closing and I need to pay for something online tonight!" (I have to buy stock images for a project I'm working on). She informed me that the branch in the Safeway at Sequoia station was open till 7. So, I finished up a few emails and callbacks for the day and went downtown to resolve this issue. I got there close to 7, and said to a guy behind the counter, can I please just show someone my ID so I can get back online? Thinking it would take 2 minutes. WRONG AGAIN! I'm sure I appeared as that annoying, impatient customer that is highly demanding and wants everything in a hurry. Sorry but I just really felt like I shouldn't have to do any of this at all. I was told I'd need to meet with a banker, and the (manager?) opens a little door and voila, there's like, a whole wells fargo "office" right there, for you to sit down. The banker's name was Julia and she is the only reason I'm writing this review... for putting up with how long it took to get this issue resolved. She was there about an HOUR AFTER CLOSING, and she was super nice. That girl deserves a raise, seriously. Anyway, she had to make all these calls and talk to a bunch of different people to figure out what was going on. They finally had to re route us to the fraud (???) department to make sure that last week I did, indeed, intend to send $500 to a client in Kansas. They said they tried to contact me about the payment, and that is 100% NOT TRUE. I showed Julia my phone, and my voicemail, and there was NOTHING. NO call from Wells Fargo. They could have sent me a text, left a voicemail indicating there was something they needed to talk to me about... an email... but... NOTHING. They simply REVERSED THE PAYMENT, without contacting me at all! I WAS LIVID. This is an important client who purchased $10,000 worth of equipment from me, so it's imperative that I keep a good working relationship with her. I can't have her thinking things look weird by having to explain that the bank suddenly reversed my payment to her, with no warning!! I was so annoyed, I told the woman on the phone that they needed to explain what was going on, and poor Julia had to sit there, after work hours, while I ranted to the woman in the fraud department, who said that she was going to have to send a letter, explaining what happened, and why it would take an extra week or so for my client to receive her check. I also felt strongly that my client was entitled to some kind of compensation for the fact that her payment would be a week late. In addition to costing me, and Julia, and Julia's manager, a lot of time, this error on Wells Fargo's part could have cost me a really good client. I had to get her on the phone, and I'm grateful that she was understanding about the debacle, but some clients would not have been. That $500 payment was part of a contract that took us an entire day to negotiate. I'm in sales, and I ”

“Every time I've come to this branch I've gotten really excellent service. And everybody says hi to you when you walk in! The entire staff clearly makes customer service a priority. I wish there were weekend hours, but that's my only complaint.”

“Just moved here from Weaverville and was having problems with my online banking. Went to tri counties bank in Redwood City and Ed Wong spent a half hour helping me get my account up to date and ordered new checks for me. He is definitely a shining star in the banking community!”

“I will visiting this branch tomorrow after my change oil appointment Trans Automotive repair shop Broadway St Redwood City coming from Geneva st San Francisco……”

“I've been a member of MY Credit Union for over 40 years. Started when it was Ampex CU. I felt compelled to recognize this wonderful business. My entire family utilizes their various services. Ryan Rice is a wonderful employee who works at MY Credit Union who has demonstrated exceptional customer service. At one time, there was an issue with my account. Ryan went above and beyond to resolve my issue and to isolate the root cause. Thais is only one example of the type of personal care and services that this business provides. I truly enjoy doing all of our banking there!”

“This is the best banking institution I've ever had dealings with. They offer personalized, friendly service with never any waiting. The staff is responsive to any question or issue. They approved a home loan in a prompt, sensical process. I highly recommend Polam for all banking needs. Brian Clark”

“It seems like all BofA employees are professional and friendly. The new account manager was very helpful; she opened a checking account, then informed me of their saving services, investment services..etc. This location was clean and quiet. The tellers were very helpful, too. I called Bank of America 800 numbers, and the call center reps knew their products. You can tell BofA train their employees. I am thinking of moving my Chase business banking to BofA.”

“Wow! Such great service from Eligo, Financial Services Advisor. Very helpful, patient and nice. He gets an A+ for customer service. San Mateo Credit Union you are lucky to have such a great employee.”

“THANK YOU Shella Mae Avila for your overall kindness and the time you spent helping me today. I felt the humanity of your heart that surely makes our world more beautiful with you in it! THANK YOU to all Chase agents whom really brightened my day today!”

“Excellent customer service experience with Deepa. She helped me open a new account and try to explain everything and help me find best offer i could get. Very patient”

“THANK YOU Shella Mae Avila for your overall kindness and the time you spent helping me today. I felt the humanity of your heart that surely makes our world more beautiful with you in it! THANK YOU to all Chase agents whom really brightened my day today!”

“this wf is so close to where i live and yet i didn't even go until just a couple weeks ago! i guess i'm always stopping by wf wherever i happen to be shopping or running errands, which is not close to home!this location is a bit smaller than others, and the parking lot size is reflective of that as well. fortunately for me, someone just left so i took their spot! it was a weekday around lunchtime, so there was a fair number of customers inside, waiting in line, but i didn't have to wait too long since most of the teller stations were occupied.i had a pretty simple withdrawal request, $100 as a single $100 bill. but when i communicated this to the teller, she gave me a bizarre look like i made a very strange request, so i asked what was wrong. she said that she thought i wanted $100,000! mind you, she wrote this on a piece of paper instead of saying it aloud, which i can understand since we're inside a bank, but i was a bit taken aback, and immediately told her no, just $100 (no extra zeroes!) we both had a laugh about it after we cleared this up! this was probably the funniest experience i ever had inside a bank!”

“RELOCATION: The new bank is on 2099 Broadway St, intersecting Jefferson Avenue. It is near the RWC Downtown Philz Coffee and Margaritas Mexican Restaurant. This location is still not open as of December 18th, 2021. I'm not sure when they'll open yet, and I did hear that they'll open on December 10th. Look out for another Wells Fargo Bank for now. Best.”

“patient is allways A very kind person and helps me right away every other person I've dealt with has honestly gave me a hard time! patient has allways helped me right away and has given me no trouble or attitude like the rest of the employees that work over there ! He deserves a raise chase bank honestly!”