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8:30AM - 5PM
660 Bailey Rd, Bay Point
Banks
9AM - 5PM
670 Bailey Rd, Bay Point
Banks
“I was pretty upset after being told I would have to come back in 2 hours to open a bank account. I was depressed and finally forcing myself to get out of the house and coming down the hill to Chase Bank on Bailey Rd in Pittsburg. I asked if someone can help me open a bank account, after waiting I was told come back at 2pm (2 hours later) I stated I only had about a half hour. I started to leave and the bank manager called me into his office and personally apologized for being put off. The bank manager Ronnie Taylor personally helped me and I now have an account. I will look forward to seeing Ronnie next time I bank at Chase. Thank you - from a zero to hero”
“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”
9AM - 5PM
1600 Contra Costa Blvd E, Pleasant Hill
Banks
“Alfredo is an EXCELLENT REPRESENTATIVE. He took his time to help me understand the type of account I was opening. And followed up with superiors to get answers to additional questions I had outside of his authority. It was a pleasure working with him.”
“The PSCU Concord Branch is so much more convenient at its current Willow Way location. Each and every time I have gone to this branch has been a pleasant experience. The employees who work there are extremely friendly, knowledgeable and helpful. Recently I went in to wire a large sum of money to a financial institution in the EST time zone. I was running a little late and wasn’t sure if I was going to get the wire off in time to make the 4PM EST cutoff time. Branch Manager - Robin worked promptly and efficiently to get the wire off in time. PSCU has been a great banking institution for our family for 30+ years!”
“JD Singh is my personal banker. How many people can actually say that today when most brick and mortar banks are more concerned with their bottom line than in Customer Service? Last December our family account was hacked. JD helped secure the account and facilitate the transition from all the existing accounts to the new ones. That included other banks, mortgage houses, government agencies, and healthcare facilities. The work took several agonizing months. JD has also helped me with my personal banking needs. I am forever grateful to JD and Citibank Pleasant Hill, Crescent Drive branch for coming to our aid. Finally, I must also recognize branch manager, Fazila Aziz who has created a welcoming atmosphere at this branch. If customer service is important to you, check out this branch.”
“Each time i get an emergency case needing an urgent assistance, Kaiperm does not fail to meet my needs and expectations. Instead, they exceed all of that. I have not had any bad experience with Kaiperm. Their service is by far the best!”
“Thanks to Terrance, I was able to easily open a bank account. I came from Korea, and despite my limited English proficiency, Terrance understood everything I said and smoothly assisted with the process. Thank you, Terrance!”
“I am the business owner of a 30 employee insurance brokerage. During the 2020 Coronavirus crisis, I was banking with one of the "Big Banks." I applied for a PPP loan on the first day that the SBA would except applications. I uploaded all of my documents immediately. I was given a confirmation email by the "Big Bank", but no other means of communication. After 14 days of attempting to contact the "Big Bank" in various ways with no response, I received an email stating they had reviewed my application. The email also stated that when the SBA replenished their PPP funds for a second round of funding, the "Big Bank" would submit my application. I couldn't believe that no work had been done. I later heard most "Big Banks" focused on their larger customers relationships first, not the small businesses that the PPP program was designed for. The experience was frustrating and I decided to look elsewhere. I contacted Chris Barr at California Bank and Commerce's Sacramento office. He told me he and his team would do everything they could to help support my business and get me submitted to the SBA in a timely manner. I sent them all of my information, they submitted to the SBA, and kept me well-informed throughout the entire process. Within three days of this process, I received my loan documents and was fully funded. The process was incredibly efficient and the experience went well beyond my expectations. Without the support of California Bank and Commerce, my business would be facing severe hardship. I am moving my entire banking relationship to California Bank and Commerce and look forward to building a long-term partnership with them.”
“Pros:Customer Service person was so nice and answered every question I asked very well.Cons: After approving my new car loan and walking into the dealership to close the deal. the car dealership tried to reach the bank on couple of occasions without any succes.I would have said the dealership was not been truthfull because they were trying to have me finance with them. but I had already experienced it myself for the last couple of weeks. trying to reach the bank was so tidous not to mention endless attempts trying to log into my own account all in the name of some merger or update. I eventualy went back in to finance with the dealership for my peace of mind.This was a horrible experience”
“Always clean whenever I come. Very nice iced latte, strong espresso taste and creamy milk. The seaaonal horchata drink a while back was really Good. Staff are always nice and friendly. Upstairs area is quiet and has restrooms and study area.”
9AM - 5PM
2507 Somersville Rd, Antioch
Banks
“I came to open an account and it took me 30 minutes, the service was excellent and the best thing is that they have no fees, Anthony Vannucci provided us with excellent service!”
9AM - 5PM
2900 Railroad Ave, Pittsburg
Banks
“We love our Pittsburg Bank of the West branch. The lines are typically short, tellers are friendly, consistent, and know our names. It's a great, neighborhood bank.”
9AM - 5PM
1785 Arnold Dr, Martinez
Banks
“Just moved to the area! So happy to have found this branch, friendly staff and really clean, which is super important to me during these times. I love the way everything is displayed, I can see everything the branch offers without having to ask.”
“This branch has been so amazing to work with. I opened a business account my old bank wouldn't. They save me time with their excellent service. Guide me to the right loans, accounts that might benefit my needs. Ive been with another bank for almost 40 years and never received the attention that Concord BBVA gives. I took them all a xmas gift today, Im so thankful for their help every month.”
10AM - 4PM
1111 Civic Dr, Walnut Creek
Banks
“i had a payment set for the 14th of july with a customer service rep to be taken out of my account.i called mechanics bank the day before and told the customer service rep i was not going to be able to make the payment until the following friday , The rep set me up with different arrangements and set it ** in her computer to be paid on the 22nd and when i woke up this morning even though i called the day before they still ran my payment through my bank . This is the problem with having different people taking care of multiple accounts . No one at this company does what they say but its always being told that this conversation is being recorded . Thats a joke they dont listen . I had the pleasures of speaking with 2 managers that also couldnt answer my questions why? do you guys listen to your clients . Well in my opinion this bank ***** and there reps dont listen . and their managers on duty dont either . pretty funny how they can take your money on second and now i have to call my bank dispute the charge and play the waiting game .They give excuses why they cant refund your money . Well alls i got to say to future buyers is Find a different bank to finance your loan with this bank lies and dont help you when they s**** up”
“I had the wrong location I apologize. This location is awesome. Always nice and great service. I go here instead of the other one. They've done great during COVID even! Can't beat it!”
“Have been a member for over 20 years and I've never been dissatisfied with the service I get. ALL the employees are polite and patient. I've also invited family members to join. Won't go anywhere else but DVFCU.”
9AM - 5PM
1900 Grant St, Concord
Banks
“Ingrid is incredible to work with! She’s incredible. Her knowledge of business banking and personal banking is unprecedented!If you want the type of banking love like Norm gets at Cheers, Ingrid is your Sam Malone.”
“I have been going here all my adult life, my mom worked for the county and that’s how I got it (u use to have to be referred). All my children now have accounts here, car loans here, we have moved with them, had their name changed with them, etc. I honestly feel they’re part of our family. I have NEVER had bad customer service. I have had employees go above and beyond on many occasions. I do not particularly like this current location (BUT I love the current employees in there at Century Blvd) however I do much of my banking through the app?. You all are doing a great job and I appreciate each one if you!???”
“Love this place ,love the people in it . They are always welcome us with a smile, and never mind answering our questions, even if we feel like it's a silly one. Been with them for years. Not going any plase eals.”
10AM - 5:30PM
25 Crescent Dr Suite 13C, Pleasant Hill
Banks
“I cannot express enough gratitude for the exceptional service I received from Jonay at Travis CU while navigating through some banking. From the very first interaction, Jonay exhibited unparalleled professionalism, coupled with a genuinely caring and attentive attitude that made all the difference. Jonay went above and beyond in every aspect, ensuring that I was fully informed and comfortable with each step of the process. Her expertise and insights were invaluable, providing clarity and simplifying what can often be a complex and daunting task. It was evident that Jonay is not only deeply knowledgeable but also truly dedicated to the well-being and satisfaction of their clients. What stood out most was Jonay's ability to listen and understand my specific needs, offering tailored advice that perfectly suited my situation. She displayed remarkable patience and empathy, addressing all my concerns with thoughtful and comprehensive responses. It's rare to encounter someone so committed to delivering excellence in customer service. Thanks to Jonay, I felt supported and confident throughout the entire process. Their efficiency and diligence ensured a smooth and swift completion of my banking, exceeding all my expectations. It's clear that Jonay is a tremendous asset to Travis CU, embodying the values of customer care and excellence that make Travis CU stand out. I am thoroughly impressed and deeply appreciative of the outstanding service provided by Jonay. They have not only earned my utmost respect and gratitude but also my loyalty to Travis CU for any future financial needs. Thank you, Jonay, for making this experience so positive. Your dedication and hard work are truly commendable, and I look forward to recommending your services to others.”
“In this place they always serve us with quality service, very friendly and professional people. Their mobile banking is very good as are their services in the app.”
9AM - 5PM
1969 Diamond Blvd, Concord
Banks
“I got my business line of credit from Ashley and the nice folks at BMO! Ashley was quick and efficient, and in the midst of a transition into BMO, she guided me through the maze.... kudos to Ashley!”
“US Bank Security Alert sent to me today, regarding unauthorized charges on my account. WOW how great, the Fraud Division will stop unauthorized charges and expedite a new card to me. 5 stars again for US Bank. MB”
“Mayra Medina is friendly, competent, and fast. I would recommend any of my family and friends to Patelco because of the professional service Mayra provided during my first visit.”
9AM - 5PM
742 Bancroft Rd, Walnut Creek
Banks
“You have a wonderful employee at the Walnut Creek branch. Angela has been a great help to me in dealing with my partner's estate. His son was the beneficiary of one of his Provident accounts and Angela helped me navigate necessary details to ensure the transition went smoothly. She was able to tell me how to handle the transition when I was still in shock from his passing. Her calm, cool manner helped me with the situation. I so appreciate you having such a delightful, knowledgeable employee. She is a jewel!”
“PCBB has been an excellent partner with the Bank of Santa Clarita. The folks at PCBB are professional, knowledgeable and easily accessible. Not only does PCBB provide sound banking solutions to help the Bank's clients, it also provides cogent formal and informal consultative services which have proved valuable over the many years of relationship.”
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“Wells Fargo Bank instore Bank branch and three automated teller machines (ATM) are conveniently located inside of the Safeway Supermarket, and there are plenty of available parking spaces at all times.”