Cell Phone Stores near Waunakee, WI
30 locations found near Waunakee
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“Alex at the Waunakee store was awesome. He stayed late, made several calls to his customer service line, and made every attempt to solve my problem. Awesome customer service.”
10AM - 6PM
3771 E Washington Ave, Madison
Mobile Phones
“I went in expecting to spend a $100+ for a new charging port. After waiting for him to patiently walk someone through setting up 2-factor authentication over the phone, I was advised to purchase new cable instead. $10 later, everything works fine.This guy is integrity all the way down.Could you go to a national chain and, depending upon the model, maybe get it done for slightly less? Sure. But in my experience, Tech Heroes let Ben Franklin walk out the door because it was the right thing to do. I plan to go back and will advise friends and family to do the same.”
Mobile Phones
“After replacing the screen, the owner treated me with honesty and integrity when he discovered that the motherboard in my phone was dead and it was unwise to put any more money into fixing it.”
Mobile Phones
“The service was excellent! I came in to get a new screen protector, but the store no longer carried one for my model. The consultant, Edwin, instead offered a treatment called Liquid Glass to protect my screen. It worked well and Edwin was super personable and great to work with!”
Mobile Phones
“They are very knowledgeable and competent, and the customer service experience was very impressive. They had no problem working on my computer even after I had done some repairs myself.I found their rates incredibly affordable. There is no reason to do repairs yourself, except maybe out of convenience.”
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“This store was super helpful! Lindsey helped me and my dad out a lot. I felt in good hands and this is my go to AT&T store. I recommend this place to anyone who needs help with their phone.”
Mobile Phones
“Sean was delightful to deal with. He spoke in words I could understand and had patience to deal with a “non-techie”. I will go back to him whenever I need a new device or translation of my plan!”
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“I recently purchased a new cell phone for the first time in several years. The experience far exceeded my expectations. There was no wait time, the rep at the store was really attentive and helped me find a good deal for the product I was looking for and made me aware of some great promotions. The transaction was smooth and relatively quick. It was a great experience!”
Mobile Phones
“Customer service was outstanding. Representatives were knowledgeable and courteous, assuring my plan was adjusted to fit my families needs and allow for some cost savings! Kudos to the staff!”
Mobile Phones
“I worked with Justin S and had a great experience! He got me switched to a new phone quick, even let me see his personal phone to try out the camera before making a decision (unless that’s discouraged by the business, then he definitely didn’t do that) had honest opinions on the devices, was very transparent about billing, and was super friendly the whole time. Highly recommend this store ??”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I have been in this store numerous times and am always impressed with the staff's knowledge and great customer service at this location. They are fast, courteous and can get things done correctly the first time. The way customer service USED to be!”
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“Sydney did an excellent job of explaining the A15 vs A32 phones to me as I am transitioning to a newer phone. She was extremely knowledgeable and friendly. Can't wait to work with her in the future!”
Mobile Phones
“Zach was very helpful and knowledgeable throughout the entire process of diagnosing the issue with my 5 year old phone (it no longer supported 4G/5G). At the time, Samsung was just about to begin the Pre-ordering phase of their new s24, so because of the odd situation, he even offered me a loaner phone for a few weeks while I decided what to do. Thanks to his assistance and patience, I was very happy with my decision to get the new s24 during their Pre-order phase, rather than purchase an older phone or buy a loaner phone for a few weeks elsewhere. Thank you greatly, Zach!”
Mobile Phones
“I had an outstanding customer service experience with Boost Mobile! Now I am probably getting his name wrong--I know it's on my receipt but I can't find it. His name is Herun--(something like that)!Anyway, he was so incredibly polite and helpful. He was kind and didn't make me feel stupid with the questions that I asked. He was patient--everything I expect from any customer experience but rarely get these days!It's time like that when I wish the whole experience could have been recorded and used as a training for others!Thank you so much!”
Mobile Phones
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
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“I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes and charged me nothing. What a wonderful way to operate a business.”
10AM - 7PM
6918 Seybold Rd, Madison
Mobile Phones
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
Mobile Phones
“John was extremely helpful to me! He worked with me so politely, explained my situation clearly and did his best work to make me happy. I was so stressed out coming in and left super excited, relieved, and happier. I really enjoy my service with Boost when things are ran smoothly. I highly, highly encourage you to go check out John at this Boost Mobile, he's a real live saver!! Thank you. Will be back!!”
Mobile Phones
“Many things needed changing and I had many questions. Speaking with Brad I received simple and straightforward answers to all my questions, and honest and cost effective ways to do everything I needed to do. Very pleased and relieved to be back on track and back on my phone”
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“Danny does not get paid enough for his fantastic service. wonderful customer service from him and lots of extra work put in to help us out in our phone emergency. Thank you Danny!!”
Mobile Phones
“Paid phn bill & up- dated debit card and purchased my cousin a Phn. Service was friendly, personable and taking care of business...16mins.later I'm out the door Thanx!!!”
Mobile Phones
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
Mobile Phones
“David & Matt were very professional with navigating a new line and being patient with my elderly grandma and making her feel good about her purchase and setting her up with the most cost friendly plan choice. Thank you, we will be back again!”
Mobile Phones
“This isn’t really a review for TMobile, but a review for this store’s manager Austin (I believe he’s the manager, either way he was working alone the night we went in, so if he’s not the manager TMobile should promote him due to his superior customer service).I’m not sure anyone cares about the details, so let me just say that he went above and beyond to track down a receipt that showed we were owed a particular service, and this was not as easy of a task as it might sound here. Without his diligence and commitment to taking care of us, we would have been either left out of luck, or left paying for something we shouldn’t have. Having had enough experiences with other retailers, we are confident that the vast majority of others would not have gone to the extent he did to help us. It was the end of the night on MLK day, the store was getting ready to close and he could have just said “sorry guys I can’t help you”, but instead he showed us what Quality Customer Service looks like. We will be back and we encourage others to go to this Tmobile as well.”
10AM - 8PM
2835 E Washington Ave, Madison
Mobile Phones
“I was with Tracfone for over a decade but something went wrong recently. My phone suddenly stopped working, and I spent hours online with their tech support department, and they gave me the run around, cut me off, and locked up my phone even though my bill was paid. I gave up after five hours and the next day went to Cricket to get a new phone, the whole ordeal with the Clerk trying to get the transfer pin from Trac to get my new service activated with Cricket took 4 hours, and Trac jerked the clerk around. The clerk was there for me the whole time, and got my new service hooked up, activated, a new phone and plan, and no data was lost. Plus, this phone is much faster and has much more features and data space. I appreciate the good service and wish they have a brick and mortar store at a downtown State St. location as well.”
Mobile Phones
“Victor was absolutely amazing even after switching over from us cellular I called him and he was incredible. Would highly recommend going here. Great service and very helpful for people who don’t understand all the cell phone technology. Thanks again Victor!!”
“Selena at the Waunakee store was so easy to work with. She know all about plans and deals. She was easy to chat with and made sure we understood everything. Would recommend her in a heart beat.”