10AM - 4PM
3771 E Washington Ave, Madison
Mobile Phones
“After replacing the screen, the owner treated me with honesty and integrity when he discovered that the motherboard in my phone was dead and it was unwise to put any more money into fixing it.”
“They are very knowledgeable and competent, and the customer service experience was very impressive. They had no problem working on my computer even after I had done some repairs myself.I found their rates incredibly affordable. There is no reason to do repairs yourself, except maybe out of convenience.”
“This store was super helpful! Lindsey helped me and my dad out a lot. I felt in good hands and this is my go to AT&T store. I recommend this place to anyone who needs help with their phone.”
“Sean was delightful to deal with. He spoke in words I could understand and had patience to deal with a “non-techie”. I will go back to him whenever I need a new device or translation of my plan!”
“I came in last night and purchased 2 new phones and 2 new plans. Jairo was incredibly helpful as well as accommodating for my 3 year old who was along with me. He was honest and informative, for such a young guy, he's a great employee”
“I recently purchased a new cell phone for the first time in several years. The experience far exceeded my expectations. There was no wait time, the rep at the store was really attentive and helped me find a good deal for the product I was looking for and made me aware of some great promotions. The transaction was smooth and relatively quick. It was a great experience!”
“Customer service was outstanding. Representatives were knowledgeable and courteous, assuring my plan was adjusted to fit my families needs and allow for some cost savings! Kudos to the staff!”
“I worked with Justin S and had a great experience! He got me switched to a new phone quick, even let me see his personal phone to try out the camera before making a decision (unless that’s discouraged by the business, then he definitely didn’t do that) had honest opinions on the devices, was very transparent about billing, and was super friendly the whole time. Highly recommend this store ??”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I have been in this store numerous times and am always impressed with the staff's knowledge and great customer service at this location. They are fast, courteous and can get things done correctly the first time. The way customer service USED to be!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“I usually don't write reviews, but I felt compelled to after my last few experiences at this store. I was in the market to change phones, and the employees here were very helpful and courteous throughout a somewhat drawn out process (none of it their fault, long story). An employee named Zack was particularly helpful. Over the years I've gone here I've been continually and delightfully surprised by the general manner of the employees - little to no pressuring, trying to find the best fit for me, looking for ways to save me money, etc. Maybe it's just the poor quality of my experiences at other cell phone stores in the past that make this place stand out. In any case, whatever it is you guys are doing, keep it up!”
“We got these for each other for a Christmas present. I had a big issue with trying to find a good iPhone holder for my very old vehicle and this did the trick. My husband and I both love our new holders. His was a bit tricky to get installed, but we received great service from the company and were able to do get it done.”
“I had an outstanding customer service experience with Boost Mobile! Now I am probably getting his name wrong--I know it's on my receipt but I can't find it. His name is Herun--(something like that)!Anyway, he was so incredibly polite and helpful. He was kind and didn't make me feel stupid with the questions that I asked. He was patient--everything I expect from any customer experience but rarely get these days!It's time like that when I wish the whole experience could have been recorded and used as a training for others!Thank you so much!”
11 AM - 7 PM
750 Hilldale Wy, Madison
Mobile Phones
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes and charged me nothing. What a wonderful way to operate a business.”
10AM - 7PM
6918 Seybold Rd, Madison
Mobile Phones
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
11AM - 7PM
4301 Lien Rd, Madison
Mobile Phones
“Love stopping at target for the yummy Starbucks but do you have issues with all the no agendas. You know with all the rainbows and junk. Still love shopping though..... even if there WOKE LIBERALS.”
“John was extremely helpful to me! He worked with me so politely, explained my situation clearly and did his best work to make me happy. I was so stressed out coming in and left super excited, relieved, and happier. I really enjoy my service with Boost when things are ran smoothly. I highly, highly encourage you to go check out John at this Boost Mobile, he's a real live saver!! Thank you. Will be back!!”
“Danny does not get paid enough for his fantastic service. wonderful customer service from him and lots of extra work put in to help us out in our phone emergency. Thank you Danny!!”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
“Paid phn bill & up- dated debit card and purchased my cousin a Phn. Service was friendly, personable and taking care of business...16mins.later I'm out the door Thanx!!!”
“Went to this location after we left another T-Mobile location only to find out the new phone they set up for us didn’t connect to the network. Rex was friendly, professional, and took care of the issue in 5 minutes. We will definitely come to this T-Mobile store in the future!”
“David & Matt were very professional with navigating a new line and being patient with my elderly grandma and making her feel good about her purchase and setting her up with the most cost friendly plan choice. Thank you, we will be back again!”
“This isn’t really a review for TMobile, but a review for this store’s manager Austin (I believe he’s the manager, either way he was working alone the night we went in, so if he’s not the manager TMobile should promote him due to his superior customer service).I’m not sure anyone cares about the details, so let me just say that he went above and beyond to track down a receipt that showed we were owed a particular service, and this was not as easy of a task as it might sound here. Without his diligence and commitment to taking care of us, we would have been either left out of luck, or left paying for something we shouldn’t have. Having had enough experiences with other retailers, we are confident that the vast majority of others would not have gone to the extent he did to help us. It was the end of the night on MLK day, the store was getting ready to close and he could have just said “sorry guys I can’t help you”, but instead he showed us what Quality Customer Service looks like. We will be back and we encourage others to go to this Tmobile as well.”
10AM - 7PM
2835 E Washington Ave, Madison
Mobile Phones
“I was with Tracfone for over a decade but something went wrong recently. My phone suddenly stopped working, and I spent hours online with their tech support department, and they gave me the run around, cut me off, and locked up my phone even though my bill was paid. I gave up after five hours and the next day went to Cricket to get a new phone, the whole ordeal with the Clerk trying to get the transfer pin from Trac to get my new service activated with Cricket took 4 hours, and Trac jerked the clerk around. The clerk was there for me the whole time, and got my new service hooked up, activated, a new phone and plan, and no data was lost. Plus, this phone is much faster and has much more features and data space. I appreciate the good service and wish they have a brick and mortar store at a downtown State St. location as well.”
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“I went in expecting to spend a $100+ for a new charging port. After waiting for him to patiently walk someone through setting up 2-factor authentication over the phone, I was advised to purchase new cable instead. $10 later, everything works fine.This guy is integrity all the way down.Could you go to a national chain and, depending upon the model, maybe get it done for slightly less? Sure. But in my experience, Tech Heroes let Ben Franklin walk out the door because it was the right thing to do. I plan to go back and will advise friends and family to do the same.”