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“Tannayha Brown was so patient, helpful and knowledgeable. Even though there were many people waiting for help, she made my mom feel as if there was no rush. Always answered every question with a smile. She was the best.”
“Was considering termination of mobile services after a year of issues with AT&T. Met with store rep Sean. He listened, responded professionally and reassured me so that I decided to retain my service. Thank You Sean. You are an asset to the store and the company. Rare to find these days.”
“I am so pleased Andrew Pederson, Middleton store who helped me to save $30 each month via auto pay and paperless of my small business mobile number, to receive text and call plus 5G internet. The total month cost is around $70 plus tax in their promotional window . He is a great professional to help his clients to have a great deal. Please come over to talk to him, if you need any help to switch your mobile and 5G Internet.”
“Incredible customer service!! Manager Ben Stauffacher has gone above and beyond for this 13 year Verizon customer! There were issues, not of his or the stores doing, but another party, that he stayed on top of for more than two weeks until resolved. Never felt like I was taking all of his time (which I was) and always felt taken care of. I will stay another 13 years!! Great job!!”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Leron Goodall has been very helpful today at the AT&T store on Midvale Ave in Madison WI. He is extremely patient and answered all my questions. He guided me in setting up Google, in resetting my password, and using some features on my Apple phone I was unfamiliar with. A valuable employee. I am sticking with AT&T because of him.”
“AT&T Gammon Road is unlike any other phone stores. I went to two other carriers before coming to AT&T. The vibe is very calm, conversations private, and knowledge is the best in Madison. Hugo worked with me for hours to provide a tablet and two phones. He is patient and knew better than I what would work best for me and my mother. The staff is very friendly and the device choices plentiful. I hope AT&T Gammon Rd is voted Best of Madison for phone stores.”
“Abram Haesemeyer has been the definition of a great sales agent! We have been coming to this location for months making sure we are making the right decision for our new phone and Abram has been with us every step of the way!
He answers texts us back on his off days, he stays in contact, and he has been an absolute pleasure to work with. Any USCellular store would be happy to have an agent of this caliber on their team.”
“I came in last night and purchased 2 new phones and 2 new plans. Jairo was incredibly helpful as well as accommodating for my 3 year old who was along with me. He was honest and informative, for such a young guy, he's a great employee”
“This location seems like it's a little bit understaffed. But the guy was pretty helpful and I got what I needed. I would just say if you're in a hurry, this is not the place to go. I wasn't in a hurry and just needed a new phone charger. I had a decent experience here otherwise.”
“Tyler was incredibly friendly and helpful after I had to replace my damaged phone after a vacation. New phone was completely set up and ready to go in less than an hour”
“David & Matt were very professional with navigating a new line and being patient with my elderly grandma and making her feel good about her purchase and setting her up with the most cost friendly plan choice. Thank you, we will be back again!”
“I would give these guys 10 stars if I could. The technician at att can't help me so they send me to Tech heroes and they get my microphone working in few seconds. Turnout it was a plastic seal cover the microphone.Thank you Tech heroes of Madison!”
“Paola and Angel helped me find exactly what I was looking for. They are helpful, courteous, and professional. I'll be back in the near future to upgrade wifey's phone as well. Thank you ladies!”
“Sydney did an excellent job of explaining the A15 vs A32 phones to me as I am transitioning to a newer phone. She was extremely knowledgeable and friendly. Can't wait to work with her in the future!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“I had an outstanding customer service experience with Boost Mobile! Now I am probably getting his name wrong--I know it's on my receipt but I can't find it. His name is Herun--(something like that)!Anyway, he was so incredibly polite and helpful. He was kind and didn't make me feel stupid with the questions that I asked. He was patient--everything I expect from any customer experience but rarely get these days!It's time like that when I wish the whole experience could have been recorded and used as a training for others!Thank you so much!”
11AM - 6PM
6918 Seybold Rd, Madison
Mobile Phones
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
“I've used Verizon for 2yrs now after having been using a sundry of cellular services. Not one of those many companies gave me the customer service, patience, and assurance like Verizon. Thank you Verizon team for always being on the other end.”
“Such a great store! Always so clean and well organized. Staff is so friendly and helpful. I was trying to find an item in the bath section recently and and an associate named Olivia was so helpful and kind! Thanks Target! I'm a loyal patron!!”
“Good T-Mobile location. They are willing to spend time with you to get you all set up and answer all of your questions. Down side is you do have to wait your turn if you come at a busy time. Great selection of phones and phone accessories.
I also love the T-Life Tuesdays offers that give you local discounts and sometimes T-Mobile freebees!”
10AM - 5PM
6313 McKee Rd, Fitchburg
Mobile Phones
“Having lost my phone in the river I was worried I would not be able to get my same number. The service at the Fitchburg location was by far the most professional of anywhere. I was able to not only to keep my number but get a discount plus get all my contacts transferee from the cloud. Wyatt was beyond knowledgeable and professional. So grateful for the help I received.”
“This isn’t really a review for TMobile, but a review for this store’s manager Austin (I believe he’s the manager, either way he was working alone the night we went in, so if he’s not the manager TMobile should promote him due to his superior customer service).I’m not sure anyone cares about the details, so let me just say that he went above and beyond to track down a receipt that showed we were owed a particular service, and this was not as easy of a task as it might sound here. Without his diligence and commitment to taking care of us, we would have been either left out of luck, or left paying for something we shouldn’t have. Having had enough experiences with other retailers, we are confident that the vast majority of others would not have gone to the extent he did to help us. It was the end of the night on MLK day, the store was getting ready to close and he could have just said “sorry guys I can’t help you”, but instead he showed us what Quality Customer Service looks like. We will be back and we encourage others to go to this Tmobile as well.”
“I live in Saint Paul but I have been to this store a few times because of my college student. These guys are fast and prove you can be in and out of a T-Mobile store in under 20 minutes.”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
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“We had a phone accident and on very short notice needed a new phone. Donnell was fantastic. Explained what needed to be done and within an hour we left with a replacement.”