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“Customer service was fabulous, I lost my phone while I was in Vegas came into the Verona us cellular and Logan helped me get a brand new S24 and helped me restore data from my lost phone!!!!”
“Alex at the Waunakee store was awesome. He stayed late, made several calls to his customer service line, and made every attempt to solve my problem. Awesome customer service.”
“I came in last night and purchased 2 new phones and 2 new plans. Jairo was incredibly helpful as well as accommodating for my 3 year old who was along with me. He was honest and informative, for such a young guy, he's a great employee”
“I just had a very positive experience here with Jon. He was very professional, friendly, and efficient. He explained everything clearly concerning a change of plans and payment. I would not hesitate to return here or recommend this location to others.”
“Fritz helped remove some rice that had gotten stuck in the port of my son's phone, which meant we could no longer connect the charger. He also was very willing to put on a screen protector for us since we doubted our own skills. All for no charge. Thank you! I will definitely return to this place.”
“Customer service was outstanding. Representatives were knowledgeable and courteous, assuring my plan was adjusted to fit my families needs and allow for some cost savings! Kudos to the staff!”
“I worked with Justin S and had a great experience! He got me switched to a new phone quick, even let me see his personal phone to try out the camera before making a decision (unless that’s discouraged by the business, then he definitely didn’t do that) had honest opinions on the devices, was very transparent about billing, and was super friendly the whole time. Highly recommend this store ??”
“I recently visited this AT&T store to upgrade my phone with my family and I was blown away by the outstanding customer service and knowledge of the staff Erubiel.He patiently explained the features and benefits of various phone models, helping us compare options without any pressure to make a purchase. His expertise was evident as he answered all our questions thoroughly and offered helpful insights we hadn't even considered. Will highly recommend!!! Thank You Erubiel!!!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Tyler was incredibly friendly and helpful after I had to replace my damaged phone after a vacation. New phone was completely set up and ready to go in less than an hour”
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
“David & Matt were very professional with navigating a new line and being patient with my elderly grandma and making her feel good about her purchase and setting her up with the most cost friendly plan choice. Thank you, we will be back again!”
“Danny does not get paid enough for his fantastic service. wonderful customer service from him and lots of extra work put in to help us out in our phone emergency. Thank you Danny!!”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
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“This location has one of the best employees I’ve come across. Dakota is so personable and well rounded in his job. He was very helpful with fixing a bug on our phone, he saved us a new phone. We’ve purchased three phones with them now, definite recommendation.”