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“We had a phone accident and on very short notice needed a new phone. Donnell was fantastic. Explained what needed to be done and within an hour we left with a replacement.”
“Leron Goodall has been very helpful today at the AT&T store on Midvale Ave in Madison WI. He is extremely patient and answered all my questions. He guided me in setting up Google, in resetting my password, and using some features on my Apple phone I was unfamiliar with. A valuable employee. I am sticking with AT&T because of him.”
“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”
“Noah at the uBreakifix at Mineral Point Rd and Island Drive in Madison did an excellent job cleaning the charging port on my cell phone as I rushed in at closing! Geek Squad at Best Buy and Verizon don't clean out charging ports anymore. Thank you Noah for taking the five minutes to help out. It's great to know where you can get friendly service these days.”
“AT&T Gammon Road is unlike any other phone stores. I went to two other carriers before coming to AT&T. The vibe is very calm, conversations private, and knowledge is the best in Madison. Hugo worked with me for hours to provide a tablet and two phones. He is patient and knew better than I what would work best for me and my mother. The staff is very friendly and the device choices plentiful. I hope AT&T Gammon Rd is voted Best of Madison for phone stores.”
“I recently visited this AT&T store to upgrade my phone with my family and I was blown away by the outstanding customer service and knowledge of the staff Erubiel.He patiently explained the features and benefits of various phone models, helping us compare options without any pressure to make a purchase. His expertise was evident as he answered all our questions thoroughly and offered helpful insights we hadn't even considered. Will highly recommend!!! Thank You Erubiel!!!”
“I came in last night and purchased 2 new phones and 2 new plans. Jairo was incredibly helpful as well as accommodating for my 3 year old who was along with me. He was honest and informative, for such a young guy, he's a great employee”
“I just had a very positive experience here with Jon. He was very professional, friendly, and efficient. He explained everything clearly concerning a change of plans and payment. I would not hesitate to return here or recommend this location to others.”
“This location seems like it's a little bit understaffed. But the guy was pretty helpful and I got what I needed. I would just say if you're in a hurry, this is not the place to go. I wasn't in a hurry and just needed a new phone charger. I had a decent experience here otherwise.”
“Tyler was incredibly friendly and helpful after I had to replace my damaged phone after a vacation. New phone was completely set up and ready to go in less than an hour”
“David & Matt were very professional with navigating a new line and being patient with my elderly grandma and making her feel good about her purchase and setting her up with the most cost friendly plan choice. Thank you, we will be back again!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
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“I am so pleased Andrew Pederson, Middleton store who helped me to save $30 each month via auto pay and paperless of my small business mobile number, to receive text and call plus 5G internet. The total month cost is around $70 plus tax in their promotional window . He is a great professional to help his clients to have a great deal. Please come over to talk to him, if you need any help to switch your mobile and 5G Internet.”