The American Eagle & Aerie Store receives mixed feedback on customer service and merchandise. Some customers report very helpful staff who assist in finding items and even help with savings, leading to a great overall experience. Others describe instances of being ignored by employees who were unresponsive to requests for help. Reviews on clothing selection are divided; some find the men's basics nice, while others feel the women's styles are limited to crop tops, baggy fits, and unappealing patterns, not suited for all body types. Customers also note that prices are high and that store inventory can be inconsistent with the website.
aaron was very helpful looking for items that I didn't know where in the store they were. definitely recommend coming here
September 2023
As a male entering his first professional job, I had difficulty finding clothing..But the staff was very helpful. I was helped by Marisol, and she assisted me in finding everything that I needed! I felt great knowing that everything that I purchased was right for me. Great overall experience!
October 2022
Shopping with my wife and she not only found what she was looking for, but then the super helpful cashier even helped her to save 15%.
