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“I went inside to get change for public transit. The bank branch was very professional and looked like a commercial bank versus a consumer bank. The teller was very pleasant and accommodating, even though, I was a zero profit customer. Consistency in customer service is sure tale sign of overall branch management. My rating reflects a positive experience but since not so substantive, I reserve the last star until I transact some more meaningful business there.”
“Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one”
9AM - 5:30PM
8002 Pacific Ave, Tacoma
Banks
“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Banks
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
“I went in today with low expectations not because BECU wasn’t able to do their job, but because of my own financial doubts. I sat down with Linda F. at around 5pm after a long day for the both of us! She had a great attitude and was very welcoming to get my problem fixed. Within minutes we had a clear path with a resolution to come! Once I was approved it was like the snap of the a finger and I had the personal loan I needed at a great rate! If you need help financially I would choose BECU on 6th ave in Tacoma and for sure Linda F. !”
Open 24 hours
6723 S 19th St, Tacoma
Banks
“My new bank I love the fact it's near by especially. When u need gas ....or pay a bill friendly helpfullanddevoted staff. Are th ere. For. All custom ers. Needs...”
9AM - 5:30PM
9601 S Tacoma Way #103, Tacoma
Banks
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
“I had such a wonderful welcome and experience setting up my business account with Sound Community Bank. I will be happy here, I believe it. The Branch Manager (Maria) even gave me a piggy bank to give to my daughter! She's just 9 months, but I guess it no better time to start saving, than now. :) I'm most thankful!”
9AM - 5PM
4027 Tacoma Mall Blvd Ste K, Tacoma
Banks
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
“Umpqua bank has been handling my business accounts. They have the best customer service and have very knowledgeable service personnel to answer my questions. Thank you Yong Anderson and staff for all you do!”
9AM - 5PM
1102 Pacific Ave, Tacoma
Banks
“Wow, I made an appt to get help with an older estate account that is closed and i needed information. Anthony helped me and gave me 5 star service. My husband is a Banker and I know when all about customer service. If you need help schedule an appt with Anthony!!!”
“The people who assisted me were very kind, they helped me in a precise way with what I needed,
The lady at the window helped me a lot even though I don't speak the language, she showed a lot of interest in helping me and Armando (I saw his name in the window) even though he was busy, took an interest in helping me too.
All the staff at this branch are very friendly.”
“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
9AM - 5PM
201 84th St S, Tacoma
Banks
“This location has drive through ATM & banking services, which is always nice. Unfortunately this is a rougher part of the city and the parking lot and perimeter streets see a lot of “action” - fortunately there is security present & they do monitor and intervene when necessary.”
9AM - 5PM
3916 N 26th St, Tacoma
Banks
“I was a US Bank customer several years ago and had a great experience. Not sure why I left, but I recently have reopened my accounts with them at the Proctor branch in Tacoma. I had the pleasure of working with Jonzio, where do I begin. He was such a pleasure to work with. US Bank has been the only bank that made me feel like my business is appreciated, that I had a one on one person like Jonzio to come to if I need anything or have any questions. These days personal service like that is hard to find, especially in the banking sector. It is great to not have to call a 800 number and talk to a stranger about my money, there is someone committed to help in any way possible. I look forward to working with Jonzio in the future and definitely recommend US Bank to anyone who likes good service and their products are great as well. Something for everyone.”
“All my direct deposits are released as soon as they receive it (usually by 8:30 am PST for me). On average, I receive my paychecks four business days in advance; and even earlier, during the holidays, not later, as many other institutions practice. The tellers, whether experienced or not, are highly qualified subject experts in matters concerning most/all of my financial needs; and this is what I liked second to most: if Anyone, whether teller or manager does not know an answer, they ask the right individual (no matter what status) the appropriate inquiry to their craft- THEY GET THE RIGHT ANSWER FOR YOU, and not a load of useless waste (who likes their time wasted, also). WHAT I LIKE MOST: is their continual cheerful and polite customer service; and my, it takes you back, and causes you to check your demeanor and mannerisms. These professionals are people, who have real lives as we all do; and they keep it together, every time.”
“I stopped by real quick to tell them I was gonna be late with my truck payment and my wife is gonna kill me and the teller Arielle Suarez went above and beyond to help me explaining that I has 14 days grace with no mark on credit and she even went ahead and explained to me how to make the payment she made an overall bad experience turn into a learning experience which was not what I expected we need more people in customer service like this young lady thank you Arielle”
“I've have many different banks over the last 50 years and non have been equal to the efficiency and personal concern for individual accounts as Timberland has been. Their fraud alerts and scam warnings are excellent. Dealing with them in person or by phone is sincere and always helpful.”
9AM - 5PM
1102 Pacific Ave, Tacoma
Banks
“Wow, I made an appt to get help with an older estate account that is closed and i needed information. Anthony helped me and gave me 5 star service. My husband is a Banker and I know when all about customer service. If you need help schedule an appt with Anthony!!!”
9AM - 5PM
3607 6th Ave, Tacoma
Banks
“I came to this branch in sheer panic as I was signing/closing for my house that morning and had to complete a wire transfer before my appointment. The first branch I went to which is my usual branch had a banker not show up so there would not be anyone available to help me until after my signing appointment. I went to the 6th ave branch and Marisabelle (manager) was kind enough to complete this for me and make sure the transfer went through before I left. I was able to make it and complete signing with 20 minutes to spare. Thank you Marisabelle and team!”
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“Ms, Dawn was very helpful in me getting my loan and all her wonderful help and her beautiful smile and friendly staff and everyone was amazing and outstanding and helpful to me in getting ready paperwork and for my loan and I appreciate it a lot God bless you all and your loving staffing and family together... Thanks again in this matter, sincerely Afoafouvale James viena..”