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“Adam was absolutely wonderful to work with. He was kind enough to set up my mobile package everything up and when I got to the house and plugged everything in it was ready to go all I had to do was set up my phone and my computer and the TV to talk to the internet. I saved $540 a year switching from Xfinity to T-Mobile. And I don't have to pay for the modem.”
“This review is for akil. This individual took compassion as I explained the Bothell location set me up for a business account and I wanted a single line. This great employee did all he could to help me as well as tell me where to go to get better help. Not his location sadly. For 12 days I have had an incorrect account”
“Upon arriving to the store, I was immediately greeted by the Associate. He was very friendly and helpful. He handled my transaction fast and answered my questions with knowledge and honesty. I recommend Metro by T-Mobile to anyone who appreciates fast friendly, knowledgeable about their products, and excellent customer service!”
“I absolutely love this location. I have been with metro Pcs since 2016. And the customer service I received was incredible. The representative went above and beyond and I appreciate it. If you stop by this location ask for Rick.”
“I've had my phone for almost a month now, and I'm very satisfied with it and I am very satisfied with the nice young woman's professional attitude. And I was more than mildly surprised at the very affordable price for my smart phone. As an older man with traditional values I am finding it harder nowadays to find a business place that operates at my level. I don't demand anything, but I do appreciate anyone who goes above and beyond just the basics so that I don't feel like maybe my purchases from a counter where I might feel slighted or maybe the services I would prefer to have are quashed by someone who hates their job so much that they're working on more of an emotionally bent level and everything that happens seems to become more personal. I have never had the time for that type of service. So this place is friendly and very helpful and this is a mitigating factor that makes me happy to give them my business and I know my hard earned money is re-earned by people who are of the same attitude and are honorable.”
“I've never been so satisfied with the phone and the service I received and the price and the service that I have now are fabulous. Thank you very much!! ?”
“I’m giving this 5-star review solely because of Kono’s excellent customer service—he was professional, friendly, and truly made a difference during my experience. Otherwise, I would have rated it 1 star due to the poor attitude from the front desk staff, particularly Maia (or Laia—the woman assisting with check-ins). Her behavior was unfriendly and dismissive, especially toward Verizon customers, which made the interaction uncomfortable. If you’re working in customer service, a good attitude all the time you’re working should be a priority.
— 4/22/25, 4:54 PM”
“I visited the T-Mobile store to set up internet services, and I had the pleasure of being helped by Kyrylo, an exceptional Retail Sales Representative. From start to finish, he made the process incredibly smooth. He patiently walked me through the best plan for my needs and answered every question with clarity and kindness.
Kyrylo didn’t just hand me the equipment—he took the time to help with the setup process, making sure everything was working properly before I left the store. His attention to detail and commitment to customer satisfaction were evident in every step. I left feeling fully informed, confident in my new service, and genuinely appreciated as a customer.
Thank you, Kyrylo, for your outstanding service—you turned a routine visit into a five-star experience. T-Mobile is fortunate to have such a dedicated and knowledgeable team member!”
“AMAZING SERVICE!!! i had a really positive experience going to this location. i'd suggest going around 3-4ish. it started getting more busy around 5-6PM. the staff was lovely and made it super easy to switch my phone over. 10/10!”
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“I was staying at the Hyatt nearby and my phone fell into the water. We came to the store and Isaiah was crazy helpful and gave us all the details. Amazing customer service. We really had a great experience.”