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“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
“Aloha,My name is PFC Magbaleta and I would like to shoutout April for being very helpful and I'm very thankful with her service.Mahalo!PFC Magbaleta, Sunshine Lyn A.”
“Kynslie Gustin Is a very patient and knowledgeable person! She took all the time I needed to finalize my transaction and also helped me out with the use of your automated services, Kudos to Kynslie!”
“My experience with Mrs. Megan Lemert, a Branch Operations Supervisor was exceptionally helpful. In an effort to assist me in the possible threat of theft, along with other negative implications, her calm, cool level-headed demeanor helped with me to retain a suitable financial standing. Thanks to Mrs. Lemert, I had a stressful event, relieved with her patience, kindness, knowledge, and experience give me a great piece of mind.”
“The staff are always courteous and friendly. The location is great. I have never had a bad experience here and I make deposits for work 3-5 times a week for about 2 years now”
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
“The staff at FFNWB in University Place are simply excellent to work with. No matter how insignificant my question, the answers always come timely and they make me feel like they have all the time in the world for me. It is banking the way it used to be. Aimee knows me and my needs and does everything she can to help me.”
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“I have been with multiple larger banks over the years and the banking service which I received from Ashley Worth during a critical time of unprecedented circumstances was simply unparalleled. As a growing company we have amassed a diverse portfolio which has attracted a high-level tier of service by the big banks but their bankers’ efficiency and tailored services cannot compete with Timberland. A gracious pat on the back for a job well done to Timberland Bank.”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“Great service at this Wafd branch always. Very responsive, highly personal service. There's less than $300 on the account that I had to close due to relocating to another state, and the branch manager provided excellent customer attention. I mean, try calling Chase bank and your phonecall will be redirected overseas even for their 'preferred' account holders. Wafd, you have a great team at University place WA!”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
Open 24 hours
6723 S 19th St, Tacoma
Banks
“Victoria gave us the greatest experience I might of ever had at a bank! I went in thinking it may not be so great because it was a Saturday, there was a line to get in when it opened, but she gave my Husband and I thee BEST service! Was thorough, gave us all the details about business and personal accounts, loans and lines of credit, was friendly, relatable and all around wonderful! Definitely worth going in if she's there, so so helpful! Give Thanks Victoria!”
“Navy federal had been so helpful, in the past couple of weeks I’ve went in there with so many questions each time, and every time I’ve left with all of them answered, everyone has been so professional and helpful.
Kathleen is absolutely amazing and did an amazing job making sure I got everything I needed taken care of.”
“Lobby closes at 5 PM M-F.
Drive-through banking closes at 6 PM.
I have come here a few times to get quarters. They have always been accommodating.”
“Tiffany the Operations Supervisor is beyond amazing. My husband had cosign on a car loan and we just needed paperwork to show that the other person was making the payments. We tried calling several times and got no where, well that was until Tiffany, and she really went above and beyond to help us. I thank her from the bottom of my heart because I saw that she really tried.”
“I don't bank here, but after moving to the area, I have consistently come here for random errands. They are always helpful and friendly despite my not having an account. I don't know about columbia as a whole, but this specific branch is amazing... And if anything happens with my current credit union, you can bet I'll be banking here.”
“The people who assisted me were very kind, they helped me in a precise way with what I needed,
The lady at the window helped me a lot even though I don't speak the language, she showed a lot of interest in helping me and Armando (I saw his name in the window) even though he was busy, took an interest in helping me too.
All the staff at this branch are very friendly.”
“I don't normally leave reviews, but after many years of going to this branch, I think that it is time that I do so. So, for going here all these years and observing the interactions of the personnel, I have seen that they treat each other like family and treat the customers in the same manner. They turn what could be a cold and clinical banking experience into a warm and friendly one. Highly recommended.”
“The Bank Clerk was very knowledgeable and helpful, in getting me the information that I needed. One question opened me up to new information and credit that I didn't know was accessible to me. A a high level of professionalism demonstrated at all times.Thank you,Ms. Ella”
“Today I had a superior customer service experience at Navy Federal credit Union thanks to Miss Arlene, personal banking officer. She knows her stuff inside out, and was able to tell us the best rates on the certificates of deposit. Additionally, this credit union has a very large and spacious lobby. The folks are very friendly, and the lines move fast. Privacy is of their at most concerned. They have instituted checks and balances to make sure that hackers cannot get into your personal banking. I love them.”
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
“Obee Credit Union is great. Excellent service and will take the time to do whatever is needed when asked. I have a Pabst Blue Ribbon Credit Card that looks great, and the approval process was fast and easy. I have had the card for over 3 or 4 years now. The interest rate is better than any other card I have ever obtained anywhere. It sounds like I work for them, but I don't. I am a loyal customer that appreciates good service and an excellent CC rate.We have a home in Florida and Washington.”
“Silas has earned another 10 stars from us ?! ☆☆☆☆☆☆☆☆☆☆!!My husband ( KOEN VOCABULARY - Hint: BEST OF THE BEST 2 ) was so impressed with him a year ago when Silas helped him open his account, and he wrote a 10-star review of Silas. We've both been in this branch from time to time, and Silas is always helpful and glad to see us. And we're also so happy to see him too! Just yesterday, Silas helped me open my account, and as always, he is the most professional & friendly banker we've ever encountered. What really impresses me about Silas is when he's unsure of something, he always makes sure to double check with his boss to offer us the correct information and set up our accounts without any issue. Believe me, not every banker is this thorough and efficient at other institutions.Oh, btw, thank you, Michelle - The Boss, for always making yourself available & visible for your customers & bankers! It's your effort that your branch runs smoothly even though it appears to be busy all the time. Back to Silas, I am so thankful for his excellent customer service and thoroughness in his work every time! Dear Silas's superiors, would you please offer him a raise & promotion for consistently excelling in his work? I feel bankers like Silas should be celebrated as he's a huge asset at BECU, and I hope you never lose him to another bank! Thank you!”
“On this visit I needed a notary for some legal documents. Associate Personal Banker Elidia Ferreti was the person who helped me. I was a walk in, though I should have made an appointment. Despite this Elidia welcomed me with a very friendly attitude, was professional and got this task done quickly so I could continue my day. Thank you Elidia!”
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