Banks in Tacoma, WA

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“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”

4.2 Good59 Reviews

“I went inside to get change for public transit. The bank branch was very professional and looked like a commercial bank versus a consumer bank. The teller was very pleasant and accommodating, even though, I was a zero profit customer. Consistency in customer service is sure tale sign of overall branch management. My rating reflects a positive experience but since not so substantive, I reserve the last star until I transact some more meaningful business there.”

4.4 Superb34 Reviews

“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”

4.1 Good67 Reviews

“I just started my 3rd loan through these guys. They are absolutely spectacular! I've purchased 2 vehicles with their help, one through a lot and one by private sale (yes you can do that!). now thanks to them I will be paying off a high interest loan elsewhere and buying a new dishwasher. Staff is pleasant to work with and the process is quick and painless. They're even located next to a licensing office for easy vehicle sale. I will and have definitely recommended them to my friends and family.”

4.7 Superb19 Reviews

“Loan application process was smooth. Although i was denied, they provided a 2nd option for me, which not only gives me the power to build my credit, i can also take care of my emergency expense as well. Communication could have been a bit better initially, but Kayla, Patrick, Scott & Stanwood worked hard on my behalf & helped me take care of my needs. Top notch service, professional, friendly & genuinely care about their customers.”

3.9 Good35 Reviews

“I had such a wonderful welcome and experience setting up my business account with Sound Community Bank. I will be happy here, I believe it. The Branch Manager (Maria) even gave me a piggy bank to give to my daughter! She's just 9 months, but I guess it no better time to start saving, than now. :) I'm most thankful!”

4.2 Good17 Reviews

“Samantha has been an incredible mortgage advisor to many of my clients and for my own personal home purchases. I'm a real estate broker and home owner. She has recently helped me purchase a second home and also maintain my mortgage on my primary property. My clients absolutely enjoy working with her. Samantha is sharp, helpful, professional, and thinks outside the box to effectively serve her clients. I will always refer her as my preferred lender! She's fantastic.”

4.3 Superb13 Reviews

“This is MY branch. Everyone here is so helpful for me and my business. Amber W. at this branch is an extremely smart, capable, clever, and creative financial advisor. And not only that, she is involved in and cares for the businesses in this community. She not only has helped me find financing for my business and keeps my records in order, she is also a client of mine. She keeps it professional and always makes me and my business feel at the center of everything she does. I appreciate her candor and kindness every time I come in to get work done at this Sound Credit Union location.”

3.8 Good29 Reviews

“Couldn't open an account when I first went to see rose. She explained to me what I had to do to be able to open one. She was very professional. And now she's my banker. Really great place with amazing people in it.”

3.8 Good28 Reviews

“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”

3.8 Good27 Reviews

“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”

3.9 Good19 Reviews

“I've been with us bank since May 21 1997 that is 21 years and the staff is very friendly and I am going to continue banking at us bank I've never had any problems with them at all”

5 Superb6 Reviews

“Don't be fooled, there really IS a PSCCU branch here. The thing is, they don't have their own mailing address (they share with the Puget Sound Energy building). Because they don't have their own address, google will take you to the PSE building and NOT the PSCCU building.”

4.2 Good11 Reviews

“Very cordial professionals, Cole and the manager, and everyone else very kind! I give them a 10 they achieved what the university place banks couldn't!! I recommend. This bank 100%”

3.7 Good26 Reviews

“All my direct deposits are released as soon as they receive it (usually by 8:30 am PST for me). On average, I receive my paychecks four business days in advance; and even earlier, during the holidays, not later, as many other institutions practice. The tellers, whether experienced or not, are highly qualified subject experts in matters concerning most/all of my financial needs; and this is what I liked second to most: if Anyone, whether teller or manager does not know an answer, they ask the right individual (no matter what status) the appropriate inquiry to their craft- THEY GET THE RIGHT ANSWER FOR YOU, and not a load of useless waste (who likes their time wasted, also). WHAT I LIKE MOST: is their continual cheerful and polite customer service; and my, it takes you back, and causes you to check your demeanor and mannerisms. These professionals are people, who have real lives as we all do; and they keep it together, every time.”

3.8 Good16 Reviews

“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”

4.3 Superb8 Reviews

“I was a US Bank customer several years ago and had a great experience. Not sure why I left, but I recently have reopened my accounts with them at the Proctor branch in Tacoma. I had the pleasure of working with Jonzio, where do I begin. He was such a pleasure to work with. US Bank has been the only bank that made me feel like my business is appreciated, that I had a one on one person like Jonzio to come to if I need anything or have any questions. These days personal service like that is hard to find, especially in the banking sector. It is great to not have to call a 800 number and talk to a stranger about my money, there is someone committed to help in any way possible. I look forward to working with Jonzio in the future and definitely recommend US Bank to anyone who likes good service and their products are great as well. Something for everyone.”

3.6 Good25 Reviews

“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”

3.7 Good16 Reviews

“My new bank I love the fact it's near by especially. When u need gas ....or pay a bill friendly helpfullanddevoted staff. Are th ere. For. All custom ers. Needs...”

3.6 Good17 Reviews

“Compared to the other Tacoma branches, I would rate this branch as the best and choose to go out of my way to come here for my banking needs. The entire staff is friendly, knowledgeable, accurate and efficient. They know me by name and transaction. Jeanette has been there for a long time and its nice to see a regular friendly face. Whenever I have any problems, Azi the banker is there to fix it. Between the staff and management they care about their customers and I never feel like I am just a number. I would recommend this branch to all of my friends and family members.”

3.5 Good22 Reviews

“Very busy branch for in person transactions. Download your favorite media, stretch your hammies, and pop in an earbud because you're gonna be there awhile. Understaffed, but service is always top-notch. Tellers and other staff are solid. Never judgmental, always helpful, always kind, and they always know their stuff.Outstanding interest rates! No predatory fees or charges! Many great products-auto and college loans, for example, make the whole process so much simpler. Free onsite notary, instant debit card creation, monthly atm fee reimbursement, etc. Credit unions are objectively better and this is the best of them all :)”

3.3 Good60 Reviews

“I had to send a wire transfer to a business and it was a terrible time because the acct # was weird and the computer was not cooperate so I went home got new acct # walked in to let the person working with me the day before, Maria Marshall know that I had a new acct# from business, but I needed a appointment that would work, cause it was a timed sale.Maria remembered me from day before called me right over and began to work on it, three times computer froze up, so she rebooted everything and it finally went thru, she was so patient and persistent, it took an hour and she stayed on it till it was complete. I love that about Wells Fargo, they hire people who work hard to take care of us, the customer! Special thanks to Maria for her great work and attitude, she deserves a raise!”

3.3 Good39 Reviews

“I have to thank Logan at Key Bank at 138th and Pacific Ave in Tacoma for being so helpful and informative just now. I was so anxious when I called I was not very polite... Not intentionally my decorum simply leaves me when I reach a certain amount of stress, unfortunately... And Logan was kind, professional and helpful regardless. Thank you Logan, I appreciate you”

3.9 Good8 Reviews

“I was recently issued a check for $10k that was made to me by one of their account holders. I was close to this branch today so I figured I'd go in and cash the check and just deposit the cash into my accounts sometime tomorrow. It's not often I will go into a bank to cash a check of this size or any size for that matter. Mainly out of common sense considering all the crime these days and also it seems like it can just be more of a hassle to cash a check when you're not a member of the bank that the check has been issued through. Especially when that check is more than several thousand. But I had time to kill and I figured I'd just go in and knock off something from my "to do list" for the next day. I have to say that it was a very pleasant experience and the teller (whose name I wish I could remember) was one of the sweetest ladies I've come across in recent times. We just chatted about the reasoning behind the check I was cashing and she was mindful to even count it as inconspicuously as possible. Which I was very appreciative of considering it was something I was worried about. That being the teller loudly counting the cash out for the entire lobby to hear. I didn't want to worry about having someone listening and thinking I'd be an easy target to follow home and rob. Which is exactly what I would've been. So for her taking the extra measure to assure I left there without any trouble was greatly appreciated. Over all my experience at this branch was nothing but positive and pleasant. The line was short when I arrived. The parking lot was full of available spaces that are directly in front of the entrance doors. And most importantly the teller was a very kind and helpful lady. I'd recommend this branch to anyone who is looking for a place to bank and lives within the vicinity of their location. However, I feel like it is important to state that my review is purely based on this one and only time I have visited this specific Wells Fargo branch. I can only hope that others will have the same experience as myself.”

3.5 Good14 Reviews

“Umpqua bank has been handling my business accounts. They have the best customer service and have very knowledgeable service personnel to answer my questions. Thank you Yong Anderson and staff for all you do!”

3.6 Good11 Reviews

“This is the only bank I will ever go to in downtown Tacoma, the lady to the right when you first walk in the bank, her name is Rachel, and I'm not going to even try to pronounce her last name, she is freaking awesome, the staff is lovely, it just has a decent environment. everyone's professional but they're still human and appear to actually care. The next account I open with 100% be here I've been to the Federal Way one as well and they are awesome too easy banking. Rachel thank you so much for being awesome :)”

4 Good6 Reviews

“I have always had excellent service at this branch. The tellers and managers are helpful and informative, they will help find a solution. I am grateful having a branch in my area.”

3.3 Good22 Reviews

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