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“AJ Madison’s customer service in my experience was AAA. There were issues with my order, due to me entirely. First I ordered the wrong range then I didn’t do my diligence checking out the replacement range and missed some damage. AJM never gave up on me. They continued to work with me until I received the range I wanted. Everyone I encountered at AJM treated me with kindness and respect. in my estimation AJM went over and above to make sure I was a satisfied customer!!! I would not hesitate for a moment to highly recommend AJ Madison as a company to do business with.”
10AM - 6PM
11110 Lee Hwy, Fairfax
Appliances
“We came in with a broken vacuum cleaner, were offered a couple of solutions, which were explained additionally (even demonstrated right there in the store), made a decision and went home with the chosen solution in the trunk. All together less than 45 minutes. We worked with Chris and he was wonderfully effective and professional. We know where to go next time we need such services.”
“From the first second i stepped into the store, Mr. Dexter greeted me kindly and was very professional throughout the whole experience. He was never pushy to purchase either. I bought a fridge and a washer/dryer combo. Store was clean and convenient. Best experience from start to installation. Thank you Mr. Dexter!!!I just went back to Mr. Dexter and bought more appliances. Super knowledgeable and never pushy. Educated me on differences and got me the best deal around. Very professional!! Highly recommend.”
10AM - 6PM
4748 Langston Blvd., Arlington
Appliances
“Thanking you Elvis! You made my new kitchen come together beautifully. I live in a small condo in Adams Morgan with impossibly tight dimensions. Elvis and his crew were able to take measurements, find me the appropriate appliances (fridge, dishwasher, stove, microwave), and set up a single delivery and installation day. I couldn’t be happier with everything and wanted you to know that I appreciate all the headaches and hassles I didn’t have!”
“If you are looking for qualified experts who listen to what you need, understand your budget, and don’t try to upsell, Bray & Scarff is the retailer for you. Their prices are comparable to big box stores, but the exceptional customer service sets them apart. The new refrigerator gets delivered this week and I feel very confident that we will be happy with our choice thanks to the helpful and friendly Bray and Scarff staff.”
“The gentleman got my vacuum working again by removing a clump of hair from it and refused to accept any payment, true generosity. I hope to give this store my business in the future.”
“We have bought two appliances from Bray and Scarff at the Arlington location since moving into our house 6 years ago. The first was a refrigerator - and it was excellent. We went to the store, had a helpful associate show us models, and - boom - a day later had a new refrigerator.Where Bray and Scarff really shined and impressed us, however, was with our recent stovetop purchase. I won't belabor you with the long story, but the TLDR is that we had tried for months to buy a new stove top from an associate at B&S -- and it was dismal. Endless emails back and forth. We paid for two measurements. And we were constantly chasing the associate.I was about to give up, but then a new associate - Ali - stepped in to help me. WOW What a phenomenal change. Ali was thoughtful, fast, and driven to help us get the stove we wanted. He responded to emails and texts within minutes - not weeks. He got the measurement perfect, communicated very precisely about the details, ordered our Wolf induction stovetop within a few short days (as a pose to MONTHS without ordering from the prior associate) and the second things were delivered, scheduled our install. He was also thoughtful and consultative - not pushing us in one direction or the other, but really helping execute our desires.The crew that did the install was also excellent: kind, thoughtful and were clearly experts. They had to cut about an inch into the countertop, remove parts of our internal cabinetry, and had to do complex removal and setup of the fan system from the crawl space. They did the whole thing in a few short hours and ensured cleanup was done properly.Ali and his team are absolutely amazing. If you go to buy an appliance at B&S - ask for him. You won't be disappointed.”
“This is THE BEST place to take care of your flooring needs! I have known the owner for over 16 years and he has faithfully always helped me with every flooring issue I could have, to referring me to people who could help me when he could not. For example, I needed a vacuum and he helped me get one that fit my family's needs with pets and asthma. I needed flooring basement that was waterproofing, I needed carpets that shagged, I needed carpets for school, I needed my carpets cleaned from all kinds of disasters, basement flooding, etc. He sent my mom who is a senior there and instead of worrying she will be ripped off, I'm assured he will take care of her. Rare guy, in the best possible way, which leads to great service. Carpet and flooring fiascos can be really stressful! He takes the stress away. For sure make sure this place is one of your estimates. Sometimes it's not about price but quality of service and peace of mind.”
10AM - 6PM
5526 Nicholson Ln, North Bethesda
Appliances
“OPaL loves working with the team at ABW. Everyone is super nice, very responsive and incredibly patient with our customers.Plus their in-house customer service / warranty program is best in class. Sean”
“Great Service! I was very pleased with how much personal attention my vacuum and I was given. Quick turnaround on my Vacuum Cleaner repair and reasonable rate - just like new. Highly recommed, 5 star service.”
6:30AM - 4:30PM
8100 Gatehouse Rd, Falls Church
Appliances
“Kudos to Nick, Marcus and Brian for their help late last week. I had a space challenge with a kitchen faucet and they helped me find a great product that fit well. Thanks so much. Jim”
“My 500 square foot family room carpet installation on 15 July 2024 was outstanding in every way! Christian and Maurice/Morris? were experienced, polished professionals with the old carpet/pad removal and new pad/carpet transition--meticulous clean up, too!
They were courteous, informative, and highly skilled with our many flooring power outlets, heat/A/C registers and step-down CUT-OUTS, and the required seam sealing for this large area remains absolutely invisible! They take pride in their work! I highly recommend Home Depot Fairfax for a pleasant carpet purchase experience from start to finish--no glitches! Thrilled!”
10AM - 6PM
8433 Lee Hwy, Fairfax
Appliances
“We bought more than one fireplace from Acme Fairfax. We visited many places before making a decision. Mike Joseph was beyond helpful. He was extremely knowledgeable, meticulous and very attentive. Gave us excellent advice and I cannot say enough good words about him. I highly recommend him to anyone looking to purchase a fireplace”
8:30AM - 5PM
2809 Merrilee Dr, Fairfax
Appliances
“Great local store for genuine appliance replacement parts. COVID process was easy - call with your model #, pay over the phone, pickup outside the store.John was very pleasant and encouraging on the phone. Thank you for helping me fix a problem that was annoying me for months!”
“The owner has been in business for about 40 years. He is honest and extremely knowledgeable He can do repairs or provide the customer with an appropriately priced vacuum. Recommended”
“Great experience from start to finish. Purchased a new gas cooktop from Glebe Appliance which included removal of the old unit and expert installation.Very pleased with the support Glebe Appliance provided in selecting a quality unit which would also fit the opening in our island.Price was a slightly below direct cost from the manufacturer with discounts applied.The cooktop was delivered and installed as promised. Couldn't have asked for a nicer, more competent installer. Juan worked quickly and cleanly. Looks and works great!Very pleased to recommend Glebe Appliance.”
“I ordered the following item:Numatic Henry, James, Hetty, Harry Vacuum Cleaner Filter 37102, 604165Turns out it didn't fit my henry cordless model. The filter I ordered is 12" but my vacuum supports 11". Honest mistake on my part. I reached out twice to their support via email and never got a response but they called me recently to ask I mail back the part for a refund and they'll look into the model I need. Key is to call and not email. Thank you!”
“Worked with Jason- so helpful in choosing best options for my bathroom project. Very responsive to my questions. Ordering and delivery of all products equally seamless. Could not recommend more!”
6AM - 10PM
7111 Westlake Terrace, Bethesda
Appliances
“In the past while shopping at Home Depot (Bethesda), it was a struggle. Whether it was because of Covid or the lack of staffing, you would need to figure out things yourself. Sometimes you were very lucky when the staff would at least point in the directions of what you were looking for. Today, we stopped by to pick a masonry drill bit set and the customer service were through the roof! It was amazing! Wow, we were shocked at the level of customer service! Great job!!! Don”
“Needed a vacuum cleaner and set my sights on a Miele. Edward was very polite and knowledgeable about the features. He walked me through all the important points and got me through checkout in less than twenty minutes. Absolutely love the vacuum.”
“Very often a good bargain to be found here. Prices very reasonable but the good quality stuff goes quickly so you need to visit the store 2-3 times a week to time it right. Deals to be picked up particularly if you are looking for furniture or stuff for your apt or house.”
“Excellent customer service! Read a few comments regarding his prices, but he is a small business and provides 100 times better customer support than the other big brand companies. I'll keep shopping here!”
“I have a midcentury modern home with track lighting. I wanted to replace some fixtures, but could not identify compatible fixtures online. Bernie K. was able to identify it quickly and accurately. I might have given up on the project without his help.”
6AM - 10PM
6555 Little River Turnpike, Alexandria
Appliances
“Brittney at the lumber said "I don't like customers waiting" right before she helped me and it's true. thanks again for getting me in and out! -DC”
“I had to pick up a couple of new strands of Christmas lights cause good luck finding the bulb that doesn't work lol!Was happy to see they still actually had a large selection instead of being sold out like in recent years.Got two packages of lights, a new pot for my ever-growing, orchid, and a new cute little succulent. Literally, every employee I passed, said hello to me, had a big smile on the face and it was genuine and warm and welcoming. It was a really good vibe. Steven was my cashier and he was amazing! So friendly, helpful, and he also had a big warm smile on his face!”
“This home Depot has a bigger selection than a lot of them do and is convenient for Rockville and Bethesda.
Access is pretty good but parking is limited is the only drawback.”
“Wonderful garden department. Very convenient and store representatives are usually helpful or at least try to be (Ace Hardware has much better trained and knowledgeable store reps). Whenever any packaged product is bought, however, usually go to the hardware/fastener section to purchase real screws or hardware for the product, as sometimes the included hardware is of such poor quality that they don't hold up, e.g., screw heads that shear off when you use a power screwdriver - good luck digging out the screw post. Nails that are of questionable integrity and content. Stainless steel hardware should not rust. Nonetheless, very happy that they have and offer what they do, as they are very convenient. Also find their Android app to be very convenient.”
“I bought my gaming monitor at this location and received excellent service. The staff were always eager to help and technically knowledgeable. There was a wide variety of monitors to test, view, interact with, and touch, something I rarely found in other Best Buy locations, which typically had only 3 or 4 monitors on display. Here, there were at least 20 or more. I highly recommend a visit!”
6AM - 10PM
3201 Blenheim Blvd, Fairfax
Appliances
“I visited here to rent a larger tool that's not available at other, closer, Home Depots and Ryan went above and beyond to help make sure I had the best experience possible. He recommended considering a box truck with a built in, less steep ramp to take the 350+ lb tool rather than the pickup and detachable ramp with a much steeper incline that I had originally reserved. When he showed me the difference he was absolutely right and it made things so much easier on me when loading and unloading. Then he showed me how to secure it in the truck, educated me on how it worked, and got me on my way while making sure I had everything I needed. All while assisting his coworkers and a computer down. When I returned the machine and truck later the employees were surprised I'd been able to handle it so easily and I put that down to Ryan preparing me when he so easily could have just waved me on my way. I would absolutely rent from here again, especially with Ryan at the desk.”
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“Went to Dyson demo store unplanned was in the mall and wanted to see if they had the diffuser attachment for my air wrap. Zach approached me and asked if I needed help I asked if they had the attachment and he immediately went and grabbed it for me and checked me out. Very good customer service. Quick and easy. Nice guy. Attachment works perfect”