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“Wonderful place to have routine maintenance. I went for an oil change and their routine examination of the car and recommendations for future auto care was very helpful. I did not feel pressured to make any decisions then and will be following their recommendations next time I visit. They also offer discounts for healthcare workers, which I appreciated. Thank you!”
“I gave grease monkey in Spotsylvania county a 5 star rate because I have never been so relieved to get something fixed on my car. I was greeted with a smiling and an eager willingness to help. They talked me through everything and made sure to not over complicate anything in hopes of just getting a yes out of me. I really appreciate the time and effort they put in to helping me figured out what was wrong. Thank you guys for all you do!!”
“Lesson learned... don't go to Jiffy Lube!!!??♀️... last Saturday, the ac in my truck crapped out... I had noticed it wasn't cooling Iike it used to, so I figured it just needed the ac system recharged... one week later, it stopped cooling completely... turns out they most likely overcharged my system... not only did the o-rings/gaskets give out, but so did the ac compressor... big thank you to Tire Tread Service for taking care of me instead of making me come back... a/c guy, Jose, kindly offered to stay and get it done if Chris could get him the ac compressor... they went above and beyond and took care of me, eventhough it was way past closing time on a Saturday... my Dad would be very happy that they "took care of his little girl."☺️”
“They broke the oil pen drain bolt I had to by a new oil pen and they over tight the bolt .The oilpen did leaked. I had to take to the toyota service fixed the problem which is cost me about 600 dollars Thank You Jiffy Lube.”
“I experienced great service at this NTB today. I was scheduled for an oil change and was greeted and checked in promptly. I know these places can get hectic but getting in quick was easy. I also appreciated their ability to do same day repair after they noticed my balding tires needed to get replaced.”
“Darrell, Steve, and Mike were extremely helpful and respectful. I am very thankful for their assistance. I highly recommend this place as I don't go anywhere else.”
“I've had nothing but good experiences with my car at this particular location and anytime the oil needs to be topped off i can always take it by there for them to do that”
“The Front office ladies were polite, professional, and explained all work that was completed or recommended and answered my questions that I had. I’ve used Firestone for years because my parents did and one thing that I liked there was the lifetime alignment they offered. My CRV I haven’t added that yet at Firestone I came to Doc Auto to try a local family-owned business versus a corporate one. Hopefully service continues to be great. When I come back for the UV Dye check next week I would like to know if and when lifetime alignment will be offered and at what price. You advertise on your website that is something you do offer or offer at certain times.
I picked up my vehicle on 9/5/2024 and the following day 09/06/2024 a gentleman from the shop Doc Auto gave me a call to check on how my CRV was running for me and to ask for my repeat business in the future. I know he said his name, I didn't quite catch it so my apologies, but I was quite surprised to get a phone call today asking how my vehicle was running for me after the repair. I'm not sure if he was the tech who worked on my car or if it was one of the owners, but this level of service was a welcome surprise. Firestone never does this, and I know the couple local shops I've used at other times during the past decade never did this either. I'll be back with my vehicles to Doc Auto Chatham for any service I need completed to my cars!”
“In our way back from Florida to Canada, we had the bad surprise to find a flat tire in the morning of the 9th of May. We stopped at the Jiffy lube service center they explained to us that they were not equipped to repair tires, in my way to the car a young lady came out and said they could take a look at it, and if it was a nail they would try to fix it, and they did. I want to thank the staff of that service center for their help and the professional way they carry them self. We made it home safely thanks to them.”
“I got an oil change, they were very quick. I provided my own oil and filter,and they only charged $30 for the service. As well as adding windshield wiper fluid for free.Service: Oil change”
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“Absolutely amazing! Friendly and helpful staff. They got me checked in for my appointment in a flash and had me all done in no time at all. Absolutely great place and great people!”