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9AM - 5PM
2008 Cromwell Dr, Norfolk
Banks
“Shalom is a pleasure to work with. He's patient, really warm and friendly, explains every detail and responds in a timely manner. His rates can't be beat as well. There's no one better to work with!”
“Most of the time my business with desk representatives is efficient and prompt. I did have one time when a computer glitche complicated things for all branch business. Overall notary quick opening new account is quick. Transfer funds with other banks has gone smooth.”
“Tia was amazing! Super sweet and professional and made sure I fully understood every process and document. I would 100% recommend Chartway as your primary financial institution, based off of customer service alone!”
Open 24 hours
245 E Little Creek Rd, Norfolk
Banks
“Navy Federal Credit Union caught fraudulent charges on my card, called me on a Sunday and asked what my last purchases were. They realized there was an issue. They instantly credited back funds to my account. Customer service person was so nice and handled everything. She put me at ease. I am so grateful for the call and the fabulous customer service from Navy Federal Credit Union.”
“i couldn't be happier that when my wallet was stolen instead of wait a day or two to get a new one in the mail i was able to walk in and walk out with my debt card within 20 minutes.”
“Candice was amazing, she went above and beyond for us. She worked with us and with our seller, made sure we all had the right documents to make our purchase go over smoothly.Thanks again Candice!”
“I’m new to the area and was lucky enough to be referred to Bayport by a colleague. Ms. Gail was so kind and patient with me throughout the entire process. The wait can be long because it’s a small location, but it was outshined by the incredible customer service. I will absolutely be referring friends and colleagues to this credit union!”
“The branch manager and teller on 4/29/24 @ Hampton Blvd. branch were great and always are. It makes no sense to have any personal accounts anywhere but a Credit Union. I am not a fan of banks and their fees, high lending rates and low investment rates. Chartway is a very good credit union.”
“I want to shout out the incredible Ms. A. Grant, Senior Financial Service Representative here. She really gave me exceptional customer service. The security guard was kind. I love the entire branch. I am considering closing 1st advantage after dealing with Ms. A.Grant. A beautiful person?”
9AM - 5PM
1140 N Military Hwy Ste 820, Norfolk
Banks
“I went to this branch around 3:30 on Christmas Eve Eve to get my auto loan check and deposit and check. As you probably would guess, it was pretty busy. But, let me tell you, once the security guard let me in, I met Ashley. The sweetest lady I have ever met at Navy Federal. She gave me the biggest smile and signed me in. She even came by to check on me and went to see how long it would take. What a difference she made. She even gave me the sweetest Merry Christmas also. Thank you Ashley. Navy Federal should be blessed to have her.”
“Beatriz is my favorite teller. She's always so upbeat and sweet every time I make my deposits weekly from my job. She even remembered my birthday which is so nice! Please give her a promotion. She goes out of her way to make a connection with each individual. I have banked with you for years and have gone to different branches. But, I've never met anyone who shows that they love their job and goes above and beyond for EVERY SINGLE CUSTOMER. Keep up the great work, Bea!”
“Great service for business accounts! Antonio the manager and Athena a senior banker at this branch was more than hospitable and informative throughout the whole process! Good people!”
“I recently accepted the invitation and opened an account. My bonus offer was deposited VERY quickly. I’ve gone into the branch and come into contact with several employees who were warm and welcoming. No artificial kindness. Friendly banter and helpful. My questions were answers quickly and I felt like a customer and NOT a number. Great job Chase!”
“My experience with Chartway Credit Union was pleasant. I had to wait about 15 minutes before I was able to start my transition. Other than that it was wonderful.”
“I went in today (1/30/24) to open an account. I had the pleasure of being taken care of by Corin. She did a wonderful job. I couldn’t have asked for better service. This branch happened to be under staffed today. There were only two of them and Corin was the only one with a till open. There were so many people coming in and out so I waited patiently and allowed her to take care of the other customers. I could see she was getting a little overwhelmed but she maintained her professionalism. With her taking care of me, the customers, and the other employees transactions for her, she was absolutely amazing. I look forward to seeing her again. Corin deserves every bit of praise that I can give her. Thank you Corin, you’re amazing.”
“Received amazing service and a welcoming smile from Elikem Asamoah. He was able to resolve some issues with the cards on the bank account and changed info on the account alongside helping with credit building options. 5 stars to this amazing employee.”
“The Banker "Mrs. Fadoua B. Velasco" is very friendly and kind. Because of my nationality the bank wanted me to work with her and send some documents to main office. She spent 4 and half hours for me and helped me to open a bank account. I appreciate for what she did to me. I am sure no banker would do that. Wish the best to her.”
“Emma helped me out with notary paperwork and was very helpful!
I’ve had some issues with the other Chase bank (services and customer service), but the customer service here has been fantastic.”
9AM - 5PM
2100 Colonial Ave, Norfolk
Banks
“Excellent customer service! Always professional, dependable, patient, courteous. Best Branch in Hampton Roads. Thank you for always making my day a great experience...”
“I have gone to 3 different Wells Fargo Banks in the Norfolk, VA area. Ghent is by far the best service around and better than the Wells Fargo Banks I dealt with in the Richmond, VA areas. I was shocked to see the low scores on the review. The tellers are always very good and knowledgeable, the branch manager is fantastic and very hands on, and I don't know what her title is, but she helps you open accounts, etc. I actually followed her to the Ghent branch, that's how good and personal she is. I am so grateful that the Ghent location team is there, I do have to drive 25 minutes to get there, but it worth it!
I have to go to another WF tomorrow that's on my way to an appointment. I choose the better branch of the 2. My friend sent me the review of the one I always have to wait, when I go there. It made me curious about Ghent.
Again, the Ghent Branch is a great bank to do business with. Thank you!”
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“The ladies at the Cromwell branchalways great me by !name make me feel comfortable and are always ready to answer my questions and are always willing to help me resolve any issues that may come up. Hats off to all of them”