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“Shalom is a pleasure to work with. He's patient, really warm and friendly, explains every detail and responds in a timely manner. His rates can't be beat as well. There's no one better to work with!”
“Most of the time my business with desk representatives is efficient and prompt. I did have one time when a computer glitche complicated things for all branch business. Overall notary quick opening new account is quick. Transfer funds with other banks has gone smooth.”
“Tia was amazing! Super sweet and professional and made sure I fully understood every process and document. I would 100% recommend Chartway as your primary financial institution, based off of customer service alone!”
“Navy Federal Credit Union caught fraudulent charges on my card, called me on a Sunday and asked what my last purchases were. They realized there was an issue. They instantly credited back funds to my account. Customer service person was so nice and handled everything. She put me at ease. I am so grateful for the call and the fabulous customer service from Navy Federal Credit Union.”
“i couldn't be happier that when my wallet was stolen instead of wait a day or two to get a new one in the mail i was able to walk in and walk out with my debt card within 20 minutes.”
9AM - 5PM
777 W 21st St, Norfolk
Banks
“WOW! I came here because I opened an account under a promotion, and I needed to deposit a check. Instantly, the staff was speaking with me and joking around. I was in and out within three minutes because they were so efficient. I honestly never thought I’d want to have an account here, but one visit and I’m considering making it my only banking institution. Pay these people well. Take care of these staff members well because they are channeling their best Chick Fil A selves and then taking it up another notch. I’m so impressed!”
“Candice was amazing, she went above and beyond for us. She worked with us and with our seller, made sure we all had the right documents to make our purchase go over smoothly.Thanks again Candice!”
“I’m new to the area and was lucky enough to be referred to Bayport by a colleague. Ms. Gail was so kind and patient with me throughout the entire process. The wait can be long because it’s a small location, but it was outshined by the incredible customer service. I will absolutely be referring friends and colleagues to this credit union!”
“The branch manager and teller on 4/29/24 @ Hampton Blvd. branch were great and always are. It makes no sense to have any personal accounts anywhere but a Credit Union. I am not a fan of banks and their fees, high lending rates and low investment rates. Chartway is a very good credit union.”
“I want to shout out the incredible Ms. A. Grant, Senior Financial Service Representative here. She really gave me exceptional customer service. The security guard was kind. I love the entire branch. I am considering closing 1st advantage after dealing with Ms. A.Grant. A beautiful person?”
9AM - 5PM
1140 N Military Hwy Ste 820, Norfolk
Banks
“I went to this branch around 3:30 on Christmas Eve Eve to get my auto loan check and deposit and check. As you probably would guess, it was pretty busy. But, let me tell you, once the security guard let me in, I met Ashley. The sweetest lady I have ever met at Navy Federal. She gave me the biggest smile and signed me in. She even came by to check on me and went to see how long it would take. What a difference she made. She even gave me the sweetest Merry Christmas also. Thank you Ashley. Navy Federal should be blessed to have her.”
“Beatriz is my favorite teller. She's always so upbeat and sweet every time I make my deposits weekly from my job. She even remembered my birthday which is so nice! Please give her a promotion. She goes out of her way to make a connection with each individual. I have banked with you for years and have gone to different branches. But, I've never met anyone who shows that they love their job and goes above and beyond for EVERY SINGLE CUSTOMER. Keep up the great work, Bea!”
9AM - 5PM
150 W Main St, Norfolk
Banks
“I had to stop in here to deposit some money into a friends account. I don't have a suntrust account so I had to inconveniently use some of my lunch hour two days in a row to complete these transactions. Though I was annoyed by having to do this, my experience with the Suntrust employees on both occasions were very pleasant. In my head I was thinking had I had an account here, this wouldn't be my current situation. And like a physic, the representative asked me, "so why don't you have an account with us - if you did you wouldn't have to come into the branch." Just because she read my mind, I almost considered opening an account, but quickly remembered that my little short money wouldn't allow that. I told her, there's no need for me to have multiple bank accounts if I don't have the coins to fund it. We laughed, and she said, "ok, but if u ever decide to change your mind, we're here to help!" So although I don't have a need to open another bank account, after this great customer service I've experienced with them, I had to stop in here to deposit some money into a friends account; I don't have a suntrust account so I had to inconveniently use some of my lunch hour two days in a row to complete these transactions. Though I was annoyed by having to do this, my experience with the Suntrust employees on both occasions were pleasant. In my head I was thinking had I had an account here, this wouldn't be my current situation. And like a physic, the representative asked me, "so why don't you have an account with us - if you did you wouldn't have to come in the branch." Just because she read my mind, I almost considered opening an account, but quickly remembered that my little short money wouldn't allow that. I told her, there's no need for me to have multiple bank accounts if I don't have the coins to fund it. We laughed, and she said, "ok, but if u ever decide to change your mind, we're here to help." So although I don't have a need to open another bank account, I know I'll never NOT consider Suntrust after the great customer service I've experienced with them.”
“My experience with Chartway Credit Union was pleasant. I had to wait about 15 minutes before I was able to start my transition. Other than that it was wonderful.”
“(Translated by Google) Excellent bank, the person who attended us was very kind, had a lot of patience ? thanks for everything(Original)Excelente banco la persona que nos atendió fue muy amable tuvo mucha paciencia ? gracias por todo”
9AM - 5PM
893 E Little Creek Rd, Norfolk
Banks
“It was Saturday at 10:45 and Even though it was a Long line inside; I was assisted, and outta there in 45 minutes. Super friendly staff and they are open till 2:00.EVERY WEEKEND”
“I went in today (1/30/24) to open an account. I had the pleasure of being taken care of by Corin. She did a wonderful job. I couldn’t have asked for better service. This branch happened to be under staffed today. There were only two of them and Corin was the only one with a till open. There were so many people coming in and out so I waited patiently and allowed her to take care of the other customers. I could see she was getting a little overwhelmed but she maintained her professionalism. With her taking care of me, the customers, and the other employees transactions for her, she was absolutely amazing. I look forward to seeing her again. Corin deserves every bit of praise that I can give her. Thank you Corin, you’re amazing.”
9AM - 5PM
150 Granby St, Norfolk
Banks
“I switched from Langley a few months ago after consistent issues and app outages making life more stressful then necessary. The ease of use of Chase apps has been consistent and have experienced no issues with deposits or withdrawals. Met with Matthew at the Granby location and he was very nice and professional. Wasn’t able to complete what was needed at no fault of the bank but still a good experience. I’d recommend. I don’t mind the distance from VB to Norfolk due to in person banking being very minimally needed due to consistent top performing online access.”
“Received amazing service and a welcoming smile from Elikem Asamoah. He was able to resolve some issues with the cards on the bank account and changed info on the account alongside helping with credit building options. 5 stars to this amazing employee.”
“I have gone to 3 different Wells Fargo Banks in the Norfolk, VA area. Ghent is by far the best service around and better than the Wells Fargo Banks I dealt with in the Richmond, VA areas. I was shocked to see the low scores on the review. The tellers are always very good and knowledgeable, the branch manager is fantastic and very hands on, and I don't know what her title is, but she helps you open accounts, etc. I actually followed her to the Ghent branch, that's how good and personal she is. I am so grateful that the Ghent location team is there, I do have to drive 25 minutes to get there, but it worth it!
I have to go to another WF tomorrow that's on my way to an appointment. I choose the better branch of the 2. My friend sent me the review of the one I always have to wait, when I go there. It made me curious about Ghent.
Again, the Ghent Branch is a great bank to do business with. Thank you!”
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“The ladies at the Cromwell branchalways great me by !name make me feel comfortable and are always ready to answer my questions and are always willing to help me resolve any issues that may come up. Hats off to all of them”