Costco Pharmacy is known for its exceptional customer service and affordable prices. The staff are consistently described as friendly and helpful, with some employees like Lisa and Rose at the Newport News, VA location going the extra mile to remember customers' names and ensure their needs are met. Customers appreciate the convenience and cost-savings of filling their prescriptions at Costco, with one reviewer noting that it is "the cheapest place to fill my prescriptions." The pharmacy also faxes paperwork and checks for any additional insurance coverage, demonstrating a commitment to making the process as seamless as possible. Beyond the pharmacy, Costco is lauded for its wide selection of products, from the popular Kirkland brand to a diverse range of Asian-inspired items. Shoppers enjoy the opportunity to sample various foods, often leading to unexpected purchases. The food court is also praised for its affordable and satisfying options, though some customers long for the return of the beloved Supreme pizza. While the stores can be quite busy, especially the location in Norfolk, customers generally report positive experiences, with one reviewer noting that "everyone is nice and respectful towards one another." The gas prices are also consistently cited as a major draw, with one customer stating that Costco is "honestly worth the membership just for gas." Overall, Costco Pharmacy is described as a reliable, affordable, and customer-focused establishment that offers a wide range of products and services to meet the diverse needs of its members.
My prescription was called in late, pharmacy said they had the order and would rush. My wait was less than 5 minutes.
March 2025
Always on time. Very nice. Faxed paperwork for me. Always checked to see if anything else might be covered by my insurance.
May 2024
Costco pharmacy is not only the cheapest place to fill my prescriptions but also the friendliest. The staff are all very kind and some, like Lisa and Rose at the Newport News VA location always go above and beyond and even remember your name. Now that's customer service!
