Saks Fifth Avenue offers a high-end shopping experience with a focus on luxury brands and personalized service. Customers frequently highlight the exceptional assistance from staff members such as Bouchra and Dina Yehia, who are praised for their professionalism, attentiveness, and genuine care. These associates go beyond expectations to help customers find the right products, answer questions, and ensure satisfaction, making shopping a memorable and enjoyable experience. The store often treats customers like royalty, offering amenities like champagne and water, and staff members are known for their courteous and helpful attitudes. The store’s location is convenient, with easy parking and entrances from multiple floors, and the online help from staff to find items not in stock adds to its appeal. However, some reviews mention that the clothing selection can be limited, mainly focusing on trendy streetwear, with a lack of timeless pieces or brands that customers care about. The beauty counter is well-maintained and offers excellent customer service, though the clothing area could be more presentable to enhance the browsing experience. Overall, Saks Fifth Avenue is appreciated for its high-quality service, premium brands, and elegant atmosphere, making it a preferred destination for luxury shopping.
About 30 employees working, about 3 customers, but still had to walk around store 2x to get attention. Finally one man working in returns helped us, and also had to walk around and ask multiple people to help us. Staff more interested in talking to each other. Honestly wild shopping experience.
July 2024
Beautiful store with a variety of popular luxury retail products.
June 2024
Store was a mess with racks in disarray. Plenty of staff standing around doing nothing… Minimal customer service. Not the shopping experience you want at a higher end store.
