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“I had the good fortune to work with Israh, who walked me through setting up my new phone, answered all my questions, and tried to find all the deals for my plans. She made something I’ve been procrastinating about so easy and harmless. She said she usually works at Fairfax store but said this location has good folks usually working there too and generally happy customers.”
“Nabil provided EXCELLENT service at the Tysons Corner store! He answered my many questions with patience and expertise. He was genuine, friendly, helpful and efficient. I upgraded my iPhone, purchased an Apple Watch, phone cover and screen protector. Will definitely return and request him for future purchases.”
“Ms. Kanwal was extremely helpful, attentive, and knowledgeable. She was extremely patient and made the experience pleasant. Highly recommend going to this store and receiving support from Ms. Kanwal”
“Johnny Chau is a Guru on phone activation and setup. He is very nice and always willing to help.
Some background. We have Verizon pre-paid plan and somehow activation has always been cumbersome. When we first transferred from Verizon postpaid to prepaid, it took nearly a whole afternoon to get two lines properly set up and activated. Then, when we bought a new phone for one of the lines, it took 1.5 hours to have to Data and Call work. And, I had to spend another 2 hours with tech support over the phone at home to get the texting work. From those experience, it sounds like prepaid plan need to provision the phone, in addition to register it in Verizon database. Complicated.
Given the past experience, I felt nervous to go to Verizon store and get a new phone for the 2nd line. I was thinking to myself it could be another long night. But to my surprise, it was very fast. Johnny did his magic with his tablet. Then, when I boot up the phone, it went into activation directly. Once it was done, I got call, texting, data all connected properly. No more long phone calls with the tech support.
Thank you, Johnny. You are an expert!”
“I went in to upgrade my Samsung S10+ to the S24 Ultra. Nathalie was absolutely superb in ever way. She had absolute command of all the myriad complex issues involved, totally knowledgeable, resourceful, responsive, friendly, articulate, and professional. She completed this involved and challenging task in less than an hour. T-Mobile is most fortunate to have this excellent world-class individual on their team.”
“Close to Dulles Airport..
Their service is fast. I went by them on the day the iPhone 16 was released. I was in a hurry to travel.
Without prior request
I said I'll see, even though I was sure it would be late or it wouldn't happen.. In less than an hour, everything was done.
But to note that there is no SIM card, only an eSIM”
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“This location has been my favorite for too many yrs, staff always on point willing to help and giving the right advise. And there will be never competition because what they sell last for years.Thanks Zagg Tysons Corner you are the best of the best, and unique.”