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11AM - 8PM
8328 Richmond Hwy, Alexandria
Mobile Phones
βJossue & Maria are so AMAZING! Both very friendly, professional, courteous, patient took time and explained phones and services. I highly recommend this staff and location. I have been coming here for 9 years and very satisfied. Go see Maria & Jossue, you will not be disappointed!!!β
βThe staff at AT&T Potomac Yards were amazing!!!! Nothing but great vibes and outstanding customer service. They truly set the bar extremely high for any other retail establishment I will patronize in the future!β
βThese guys know what they're doing. Much better and straightforward experience than most phone companies. If you have a small issue, they might not even charge you.β
βCanβt say enough about the employees at the Beacon Hill store. Very through and very caring, took extra time and patience to complete my needs! Recommend Carlos and Vanessa be acknowledged as two exemplary employees!!!!β
10AM - 8PM
711 King St, Alexandria
Mobile Phones
βAli was outstanding. We had a super long wait for the transfer and a couple errors but he worked through everything while helping to other customers with similar issues. Stellar service!β
βJohn provided exemplary customer service. I had to replace my phone on a break from work. He gave clear and helpful advice and made sure I finished the transaction quickly. I highly recommend this store.β
βI needed to replace a lost phone and I upgraded on my family plan and so did my grandfather. The manager that assisted us was incredibly helpful,very knowledgeable, and made us very comfortable with our decisions. This was one of the best experiences we've had with AT&T. Thanks again. Iβm not sure what your name is, sir, but we talked about football A lot and my grandfather appreciated your services. We will definitely be back at this location if we need anything elseβ
βI needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so goodβ
βCame into the store to get my son a new phone and was helped by Sean. Not only did he help get my son into a new phone he helped get myself a new phone. Staff is very friendly and knowledgeable. I watched the store manager assist an elderly couple understand how to better use their phones and even provided her cellphone number if they needed assistance. Would highly recommend this store over all in the area.β
10AM - 7PM
3706 Mt Vernon Ave, Alexandria
Mobile Phones
βGreat customer service from Reyna! She got my new Unlimited plan up and running in no time! Friendly, helpful, and all COVID precautions were observed! A multilingual store as well!β
βThey do have a very good team here. I called and asked for the status of my order, the lady on the phone was very nice and checked it out with the UPS for me. Thank you so much.β
10AM - 8PM
212 W Glebe Rd, Alexandria
Mobile Phones
βGood service ? today I changed to Tmobile I loved the service in this Tmobile location Emily is a person with a lot of experience for several years, my wife and I have known her, thank you for everything.. the boy is also very kindβ
βI am writing to express my heartfelt appreciation for the outstanding customer service provided by Mario during my recent visit to your store. His knowledge and assistance were invaluable in helping me select the perfect phone to meet my needs. Mario's professionalism and commitment to customer satisfaction are truly commendable.
Thank you once again for employing such dedicated and knowledgeable staff. I look forward to continuing to do business with Verizon in the future.β
βThis particular branch employees are extremely customer service oriented. They always support whatever needs I am have whether it's information, cost savings, service options, and always place the needs of my family before the their own. That's hard to find in the service industry. They should be applauded for their commitment to great customer satisfaction.β
10AM - 7PM
1229 King St, Alexandria
Mobile Phones
βNow first of all I've been a customer of T-Mobile for years. Through my many years I have never been treated the way I was treated today! Iβm extremely happy with JAYYY ! sheβs a very great person, has really great customer service. I came to her with some issues on my account and Iβm so thrilled to leave T-Mobile satisfied.β
10AM - 9PM
7320 Richmond Hwy, Alexandria
Mobile Phones
βI believe in 2022 the Spanish lady cashed my check even though my ID was in the process of being renewed. She cashed my check even tho it's been like 8 plus years since I've been a customer there. I swear some customer service can go a long way. I love that woman soooooo much. I owe that lady.β
10:30AM - 8PM
8516 Richmond Hwy, Alexandria
Mobile Phones
β(Translated by Google) The lady gave us excellent service and offered us excellent promotions.(Original)La seΓ±ora, nos brindo excelente servicio y nos ofreciΓ³ excelente promociones.β
βJay, a manger here, was a delight! He was so throughout, swift and SUPER kind. I would recommend this store over any other in the area.
I canβt wait to come back in the future just to say hi. Our experience was amazing. Amazing. Amazing. Amazing.β
βJustin is a professional sales associate at this store, I had some questions about phone upgrade He patiently answered all of them and let me choose what work best for me.β
β(Translated by Google) Excellent advice to make a purchase decision in this store. Very happy for the comprehensive service offered. Thank you.(Original)Excelente asesorΓa a la de tomar una decisiΓ³n de compra en esta tienda. Muy contento por el servicio integral ofrecido. Mil gracias.β
βSara and Angie, they are very friendly, they have a good attitude and I always come out with something new every time or they help me with some problems that I have sometimes, but they always give me good advice and phone options :)β
βI came in yesterday to solve a problem I was having as a new customer. I contacted both chat and telephone customer care care and sales numerous times, but I still found myself in a situation where I fell between the realms of customer care and sales. Who solved it? Flori. She demonstrated an incredible understanding of the system and dedication to customers.
For over two hours on the phone, Flori worked hard to coordinate across multiple departments to solve the seemingly simple issue. Her diplomacy and deft problem-solving shocked me. She got various cogs in the backend to work with each other to get us what we needed. All while we got constant updates. In the end, her plan worked to a T, leaving me stunned and speechless.
While I may not fully comprehend what Flori did, I know her efforts ran laps around other T-Mobile employees I've engaged with previously. I also give mad props to Nolan and the supportive role he played (he is the store manager). His targeted advice proved instrumental at key junctures.
Before driving over 45 minutes here, I asked around before visiting about which T-Mobile store in the DMV is the best. Now I get why it enjoys such a stellar reputation in the DC area. Flori exemplifies the caliber of the team and deserves recognition as a standout employee, as does the entire store.β
βAsk for Paula - She should be running the whole corporation. Answered everything and got me set up in under 5 minutes and was very polite with me when I was not in the best mood after spending an hour and a half getting hung up on by customer service over the phone. Paula is the reason I stayed with this company when I was just about to switch providers.ASK FOR PAULA!!!β
10AM - 8PM
3165 Duke St, Alexandria
Mobile Phones
βPlease DO NOT go to this location for any reason. Theyβre extremely rude and unapproachable. In fact, they seemed annoyed when I walked in, and I was barely greeted. It was a long stare even after walking in. The woman even had a passive-aggressive energy before opening her mouth. It was βWhat do you need?β βHow can I help you?β Not a 'Good Morning' or 'How are you'β¦NOTHING. Youβre better off going to the mall or another location. Don't waste your time, money or gas coming to this location. Save yourself from a horrible experience you have to mentally recover from.β
βMaaaan!! I don't think we were even in there 30 minutes. Ender had us well taken care of. We were able to pay a bill and order a brand new phone and everything so quickly. He was so efficient, thorough and just down to earth all together. Great representation of the companyβ
βA very wonderful shop with caring and supportive staff.
Deangelo was very patient with me since I came in asking him for help with my new phone screen protective shield. Then he waited all the way until we transferred my old phone data to the new one.
He is very agile and supportive with customers and does the best to make customers happy and satisfied.β
10AM - 7PM
6233 Richmond Hwy, Alexandria
Mobile Phones
βRob was being wonderful and helped me set up my phone. He also gave me the best sale when I ported over and also threw in a case and screen protector at a reasonable price since I was working with a budget. Rob deserves a raise for the amazing costumers service and professionalism.β
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βHi l, I wanted to review this lovely store that had professional workers. I bought an iPhone 13 for $350 that is a good deal! I love the phone is amazing I will recommend you to come here.β