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“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“I filed a claim, scheduled an appt and went in, dropped my phone off. He gave me a time of about an hour, finished before then. I picked up on my lunch break. Screen is silk and smooth. (And to think I was gonna get another phone) Great, fast and speedy service. Forgot his name but young nice and he's a south paw like myself! Thanks again!”
“I purchased an iPhone today with the assistance of Raul. I was fortunate that there were no other customers at 11:00 AM. I was transferring my service from another carrier. Raul explained my phone options. Explained steps as he went through the process. I felt I received excellent customer service and would recommend this AT&T location.”
“These reviews do not lie. Cassandra was extremely helpful with my purchase today and made the transaction so smooth and easy. Thank you for making it a great experience!”
“Trevor is an excellent store manager and made what would've been a multi-step issue to fix a breeze.So we went in for a phone replacement due to an accident that occurred during a vacation and Trevor was able to diagnose our issue and provide the best service imaginable to help us get a new phone and have it set up. Despite set backs and needing to work with multiple workarounds just to get the phone set up he was absolutely patient the entire way and made the time fly by. Honestly excellent customer service and will be returning for future assistance. 10/10 no notes.”
“Mariii helped me a lot !! I’ve been in that store a couple of times and I only like to come to her because she really knows what she is doing !! She deserves a raise !!!”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“Hello, I am very grateful to this company because every time I have to make a change or change my number, they always help me. Also, I went to the store shortly thereafter and the manager on duty, named Eli, was very patient and friendly with me. I give him 5 stars for that because almost Not even a manager or employee is friendly like him. I recommend it when you can or use something. I recommend this store.”
11AM - 6PM
5700 Burnet Rd, Austin
Mobile Phones
“The agent didn't ask me any unnecessary questions, he got me in the door, and out very quickly. It even surprised my girlfriend at how fast our visit to the store was.”
11AM - 6PM
7951 Burnet Rd, Austin
Mobile Phones
“I came in to the store because my phone was not charging and was dead.
Eddie helped me by looking up my phone info, calling the insurance company, and booking me an appointment with "Ubreakifix."
I was waiting for a ride after I completed my business and Eddie took the time (and patience) to sit with me and chat while I waited.
I have always had good experiences at this store and today was more of the same great service.
Thanks Eddie!”
“Sean is diversely intelligent,
charming, patient professional. He taught me how to use apps & features.He was aware of my desires and my needs. He found me the perfect protective cover for my new cell with and even put it on for me. As I was leaving, he set up the page to set up Google Assistant when I got home. He is devoted to AT&T and his customers.
I don't what his salary is,but I DO know excellent customer service when I see it, especially post Covid. AT&T doesn't want to lose this employee. He deserves a raise.
If the staff is ½ as good as he is then I highly recommend this store. They care about their customers.
Sandra Farris Ealey”
“I went there to get a phone plan for my time in the US while I am travelling and even though it's a big chain, I felt like the guys there deserve a personal rating. Sarai helped me with my stuff and she was truly incredible! Advising and explaining the different plans to me with her honest opinions helped me a lot. She was so easy to talk to and definitely deserves a raise! ;)”
“Had a super experience with Akhil at Barton Creek Zagg kiosk today. He replaced my screen protector under my warranty. He was very courteous and professional. Will definitely go there again for sure as needed. Highly recommend.”
“Your staff member named Brayan, he is very accommodating and served us with his professional skills in dealing with customers. He deserves credit for his performance.”
11AM - 6PM
1011 W 5th St, Austin
Mobile Phones
“I visited the AT&T store in west Austin, to be specific, 1011 W 5th St, Austin, TX 78703 yesterday . As a new comer , I really need detailed instructions about mobile plan, as well as an economic choice. The staffs at that store really helped me with a passionate and professional attitude, the whole process is very effective and concise. By the way, the signal of At&T is very good as well. I appreciate it”
“I got a reply from them the day after I asked different cell phone shops to contact me about replacing the screen on my Galaxy A53. They were the only shop to contact me from my inquiry on Yelp. They ordered the screen, and I repaired my phone the same day the part came in. The wait was less than 30 minutes. I will recommend them to anyone needing help with their phone.”
“I came in with a lost phone
Reggie greeted me as soon as I walked through the door
Talked to my dad in Spanish ! I walked out with an upgraded phone , saved me $600 on top
Of that!
I wish there was more people like this back in my town ! THANK YOU REGGIE !!!!Now I get to make it to my flight on time ?? ?”
“This location is more concerned about their bottom line than helping customers. Profits over customers. But at my last visit, they seemed to have changed their ways, so I'm bumping a 2 star to 4 stars.”
“Abigail was one of the best phone sales professionals I've ever worked with. I came in with an idea of what I already wanted online and she listened to our needs, informed us about a discount I wasn't aware of, and accessories based on our jobs. She was fast to serve us, incredibly patient, professional, and informed. I can't say enough thank yous because we urgently needed to replace our phones. I highly recommend this location and especially Abigail!”
“Everything 4 Truckers: BT✋free Headphones, Dashcams. Support 5☆s. Reasonably priced, friendly knowledgeable staff. Been buying their stuff for over 5 years now. Headphones work great for Mutitrack Recording overdubs too. Couldn't find Aviator Headphones anywhere else with a reasonably high quality microphone that didn't break the bank. Highly recommend Top Dawg for Truckers and Recording Artist alike.”
“The folks at this AT&T store SAVED THE DAY when I got a new phone yesterday and then the network wouldn’t activate the ESIM for about 24 hours. they were professional, kind, and knew exactly what to do when other AT&T stores didn’t. Also did it with style when I was an anxious mess and about to be on a remote job site where my phone was essential to my work. Couldn’t have gone better and I am SO grateful for the excellent service.”
“Jose and Leslie helped me resolve an issue I'd been having for weeks with trying to get set up with 4 lines on Wireless BYOD and transferring the numbers from our previous carrier. It had been such a stressful experience before I made it to this store location, and these two knocked it out of the park in customer service.”
“The sales assistant was very nice and helpful. She explained us all the options we had and the cost and also explained us why the cases have that price, she told us about the quality reasons and the differences with the ones we were looking at online, so we decided to buy the case that she advised at the store. We’re very happy with the service.”
“This amazing sales rep Cassandra sure dose know what she is doing is explains all promotions and helps everyone save $30 she multi tasks with her being the only one is store. Cricket is very lucky to have her.”
“I recently had the pleasure of shopping at this amazing store, and I was thoroughly impressed with my experience. Here are some of the highlights:
1. Excellent Customer Service:
The staff were incredibly friendly and helpful. From the moment I walked in, I was greeted with a warm smile and offered assistance. The employees were knowledgeable about the products and went out of their way to ensure I found what I was looking for.
2. Wide Selection of Products:
The store offers a diverse range of products, catering to various tastes and needs. Whether you're looking for the latest fashion trends, unique home decor, or essential everyday items, [Store Name] has it all. The layout is well-organized, making it easy to navigate and find items quickly.
3. Quality Merchandise:
I was impressed with the quality of the products available. The items I purchased were well-made and reasonably priced. It's evident that the store prioritizes stocking high-quality goods, which enhances the overall shopping experience.
4. Clean and Inviting Atmosphere:
The store is clean, well-lit, and inviting. The aisles are spacious, and the displays are aesthetically pleasing. It's a comfortable environment that makes shopping enjoyable.
5. Great Deals and Discounts:
offers competitive pricing and frequent sales. I was able to take advantage of some fantastic deals during my visit, which made my shopping even more satisfying.
Overall, my experience with the staff was exceptional. The combination of excellent customer service, a wide selection of quality products, and a pleasant shopping environment makes it a top choice for me. I highly recommend this store to anyone looking for a reliable and enjoyable shopping experience.”
“Leo was the best CSR I have encountered a Cricket!!!! Pleasant, patient, and courteous. Bonus is that he spoke both English and SPANISH. Transferring was super easy paying less $$ and quality of phone service was magnificent!”
“Excellent service. Not like other cricketers who want to help you and almost take care of you hard.
And in this store the opposite is true, the people who serve there are very friendly. Thank you! 10/10”
“Thank you so much Zoe for bridging the language barrier and helping me get my new fancy phone set up with ease! You are another reason we are still Metro customers! 2/10/24”
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“Collin was awesome and very helpful! We spent 6 hours on the phone with Verizon, no luck. Went into the store and Collin got us taken care of in a matter of minutes!!”