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“We have been so pleased with the professionalism and community spirit that Fifi and JC have demonstrated. During our move in they were so accommodating and helpful. I was also so glad to see their community work on the gift collection for the nursing home residents! I was happy to contribute. Such a nice touch and makes me glad I went with a local storage company and not a big chain. Sue and Larry”
“I had a great experience with renting storage here. Patty was wonderful to work with, being courteous and efficient. She gave me several choices until I found the right unit for me. She answered all my questions and concerns. I highly recommend this place.”
“We love our storage here we love that when we need something we can text or call and they are very quick to respond and help just wish we would of came sooner to this location”
“The lock on my unit was not the one assigned so the code that I was given did not work and could not get into my unit. I attempted to call from the site but could not get anyone! Once home I called back and was on hold for about 20 minutes, so I hung up. I could not get any answers on Chat (aka AI). It said no customer service members were available and it just kept sending me the same lock code...that did not work in the first place. I then attempted to email support, complete with photos of the wrong lock on my unit; it's been 12 hours and no response. Also, the phone message has a different email address than ALL my paperwork. Which is correct? Info is wrong on the website (says phone support is "open" when it's not). Good thing I only brought a few items the first trip as a trial run and not a U-haul full!! So far, not a good experience. Do not like that there is no one at the "office" on site or anyone remote immediately available to help trouble shoot these issues.
Update: after my initial review for which I gave one-star, a regional manager did reach out. We were able to correspond via email and get the correct combo for the lock. Thanks, Tom! Just a glitch in the matrix, I guess. Everything else with the facility/unit has been as expected so I edited my review to 4-stars. However, I didn't ever receive any response (call or email) from support. Hopefully they are able to work that part out quickly.”
“Pleasant and patient! Thanks Sabrina for helping me move my friend with confidence that I would have all the space I needed. Although I questioned the amount of space that was rented, you knew exactly how much space we needed to get the job done! Everything fit perfectly and the stress just melted away....whew! LOL Thank you for all your help. Sonia M”
“Great customer experience with Emily at the Seguin location. I looked online at available storage rooms and then proceeded to review the room at the location. The rental explanation was clear and pricing was acceptable. The property is clean and well kept up. I recommend.”
“I already have a unit with them and was looking for a place to store my boat. I called Gracie and she was able to get me a good deal on a parking space for my boat. Again, great customer service!!! Highly recommend. Will definitely keep going back.”
“Very satisfied! Great costumer service and very clean storage areas as well. If I ever needed to store my belongings again I’d definitely be coming back. 10/10”
Open 24 hours
4017 I-10, Seguin
Self Storage
“I had to call the office because when I tried to rent a storage unit online, it didn't process correctly, but the customer service rep was so awesome. Her name was Lilly and she explained everything in detail, was very friendly and helpful and got me set up quickly. When they say great customer service, they weren't lying. So glad I chose them over any other storage facility.”
“The gentleman in the office was very nice and helpful. The unit I was given the floor could use some cleaning there is gas or oil stains so I will have to be careful where I put things.”
“Literally one of the safest, most convenient, and secure storage facilities I have found in the Seguin Area. This family run facility makes life so much simpler by providing clean, well lit, and easy to access storage units. There is even a gate with a code that opens and closes behind you.One major benefit of having a family owned unit is that the family is there in the event of an issue or emergency. One of the owners, Sue is a delight and so easy to work with. The contract, finances, and terms are so simple and clear, you truly feel confident in your decision to put your personal belongings here. Go check them out!!!”
“The warehouse is in excellent condition and very easy to move into.The staff at this place is great. They made renting a storage unit easy and helped us find the best deal. We are grateful to Dean and Gracie for their excellent work.”
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“I asked about prices & location. I was giving great info, and assured that the facility will be secure ,& clean as I & family will be relocating to the Seguin area. Professional , & courteous is great.”