“Coming from a former Verizon customer of five years, this T-mobile store had an efficiency about them that I never experienced at any other phone carrier! Honestly, I was very hesitant to switch, but one of the sales reps Eliezer reassured me and I ended up leaving with less stress and a much more affordable, fair and reliable phone plan. Looking forward to being apart of the T-mobile family, thanks guys!”
“I had a great experience with this store and Miss Naycy. Customer service was excellent and very helpful. Definitely I recommend it to anyone. I have never had such good service and help in any of the companies I have been to before, highly recommended.”
“Dani was super helpful and took care of all of my needs! She made my experience painless and quick which was very much appreciated. I always have a great experience at my local T Mobile store. Thanks again!”
“It is always a pleasure to come to this store! They have very good specials and excellent service with Laura the best!!! He is always very helpful and covered us in every way, with the service and patience 100% recommended!!!!.”
“I work for 7-Eleven a long time ago. Stop-and-Go ran them out of town, although they are a Texas-based corporation. My grandson works there now, the reason that I went. To drop him off at work. Very nostalgic.”
“Harvinder was the BEST ever!!! He took care of 3 other customers while customer service handled my issue and still helped me with my phone- helping all of his customers with the greatest attitude and no other reps in the store!”
8AM - 10PM
25901 US-290, Cypress“Employees in the check out and return center are very pleasant & helpful. I went shopping with my little girl today and we had fun picking out different styles of winter clothes for her since its now starting to get a little chilly. Starbucks is a must for us while shopping. They also price matched one of my item!”
“JOE has been very helpful to me in metro by t-mobile store at Cypruss at this location Joe was very pleasant. It was nice meeting to JOE. i’m highly recommend this Metro store and Joe”
“Went here around 9AM on a Thursday to grab some greeting and gift cards. The store was very nicely organized and clean. I was able to find what I needed very quickly. The self-checkout line appeared to be moving quite quickly, but I decided to stick with the traditional "human" experience and waited for a CSR/cashier to check me out. Because I had two people in front of me with a couple dozen items each, the CSR was nice enough to call someone else up to check me out. This other CSR, Sebastian, did not greet nor speak during our three minute transaction... which made things pretty awkward. My favorite part of the whole experience is when he asked me how much I needed on my gift cards by simply lifting up the cards with raised eyebrows. After purchasing my items, I gathered my things said a very polite farewell and Mr. Sebastian didn't even attempt a handwave. Now, usually I would give people the benefit of the doubt... maybe he's selective mute... or maybe he lost his voice and was attempting to let it rest. But seriously?! Not even a handwave? That really worked a nerve for me as I'm a stickler for politeness and respect. Hopefully my next trip will result in a 5 star review.”
Open 24 hours
8040 Fry Rd, Cypress“STACEY BRINGS SUCH A GOOD ENERGY TO THIS STORE! I drive an extra 10 mins past several Strips/7-11s cause I know she’s going to give a warm welcome and the fried food is awesome and FRESH!!! I’ll continue to frequent here!! And MIKE IS AWESOME AS WELLL!! We the people would like Crispitos to go on sale sometimes as well!! 2/4 or something!!!”
11AM - 7PM
25525 US-290, Cypress“Had a Geek Squad over the range microwave warranty issue that was quickly resolved with a new replacement installation. The 5 year warranty more than paid for itself.”
“In general the customer service at the store was good. A lot discrepancy between what was said on phone customer service and the store. Albert was super helpful in clarifying all our questions.”
8AM - 10PM
25901 US-290, Cypress“Went here around 9AM on a Thursday to grab some greeting and gift cards. The store was very nicely organized and clean. I was able to find what I needed very quickly. The self-checkout line appeared to be moving quite quickly, but I decided to stick with the traditional "human" experience and waited for a CSR/cashier to check me out. Because I had two people in front of me with a couple dozen items each, the CSR was nice enough to call someone else up to check me out. This other CSR, Sebastian, did not greet nor speak during our three minute transaction... which made things pretty awkward. My favorite part of the whole experience is when he asked me how much I needed on my gift cards by simply lifting up the cards with raised eyebrows. After purchasing my items, I gathered my things said a very polite farewell and Mr. Sebastian didn't even attempt a handwave. Now, usually I would give people the benefit of the doubt... maybe he's selective mute... or maybe he lost his voice and was attempting to let it rest. But seriously?! Not even a handwave? That really worked a nerve for me as I'm a stickler for politeness and respect. Hopefully my next trip will result in a 5 star review.”
12 - 6PM
18070 FM 529, Cypress“Let me tell you.... when i say the service was top notch. ? A1 and Edgar is the best at his job. I went in expecting a Galaxy S24 and i walked away with just that. We were in and out in 20mins and that guy had us smiling and laughing because he loves his job. You can tell so ask for him. Hes the handsome guy with a ponytail and beautiful white straight teeth with a smile that kills. Thats just a perk. His ability to work the floor will amaze you.”
Open 24 hours
19204 FM 529, Cypress“Good service, and in all the time I have been here, no one has taken the time to tell me what each taco is and today Ms. Adelelys who served me surprised me with her kindness and her efficient work.”
“We met with Caleb in the store. He was amazing. Switched us over from Verizon and was so helpful and knowledgeable. I highly recommend this location for excellent service. It was do quick and easy. Saved us a lot of money too.”
“We switched from Xfinity to Verizon and Jason made the switch ridiculously easy, we were in and out in 30mins!! When we switched to Xfinity we were there for hours!! Definitely will recommend Jason again!”
“Nancy was top-notch with her customer service She was friendly and helpful, and she goes out of her way to ensure that her customers are satisfied. I recently had an issue with my service, and Nancy was able to resolve it quickly and efficiently. She listened to my concerns and provided me with a solution that worked for me. I would highly recommend Nancy to anyone who is looking for a knowledgeable and reliable representative to assist them with their phone service needs.”