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“I want to say if you ever need anything looked at or completely fixed and resolved, you will get nothing less at the Lewisville TX location. Caleb fixed an issue I had been facing for over a week in less than 5 minutes. Not even the customer service could fix my issue and but Caleb was courteous, respectful, he heard my issue, and he immediately knew what to do. He gave me some of the best customer service I’ve ever had and was so apologetic for the issues. He was even multitasking and assisting 2 other customers at the time. He’s truly the epitome of an amazing employee. Thank you Caleb!!”
“I’ve been with T-Mobile for more than 10 years and this location gave me the best customer service experience. I went in to upgrade my iPhone and was helped by Celeste. She made it a very easy and smooth transaction. I got my new phone that day! And couple days later I had to return my old device and was helped by Alejandra. They were both very knowledgeable and personable. Will definitely come back for any other service I might need.”
“I went in yesterday, after having no luck at my nearest T-mobile, trying to see what my options were for getting a replacement/new phone. I had recently damaged my phone and my nearest t-mobile was no help at all. We have insurance on all our devices and the nearest t-mobile didn't help or offer any assistance.
So we drove out to Euless, approximately 30 minutes away, because at this point my phone was basically useless.
We worked directly with Kim R. (Mobile Expert) and that she was! Not only did she help in filing an insurance claim but broke down the costs of the deductible vs. paying the taxes/fees for a new device.
She honestly couldn't have been more helpful. I ended up upgrading to a brand new phone and she even stayed late (after closing hours) to make sure that the new device has all of my information from my old phone and was working 100%.
The drive out to Euless was definitely worth the AMAZING QUALITY OF CUSTOMER SERVICE. If i could give Kim more than 5 stars I would!”
“I recently went to get a phone upgrade. This store is amazing. I got a wonderful phone. Employees are professional & wonderful. Im a veteran and love this store. I have been all over the United States and service has been great, honest. Thank you Nick amd Mayti. ??⚕️?”
“I was referred to Utility Bellhop by my realtor and was quite happy to hear that a service like this even existed. However, due to my skeptical nature, I waited until I received my 2nd bill to post this review to make sure that everything was exactly the same pricing and package level that my personal ‘Bellhop’ (Alexis) communicated to me. I was pleasantly surprised when I received all of my bills! My total bundle packaging ended up being LESS than the estimated price that Alexis provided to us. I have never seen such great pricing for Electricity, Television, Internet and Home Security in my 25+ years of being a consumer. This company is the real deal and will for sure save you time & money the next time you move!Thank you Alexis & Utility Bellhop!”
“I just want to thank you Mr Adam for helping me yesterday to solve a huge issue regarding my phone lines and for taking time and effort to advise me on my future business lines.
I have been with T Mobile for 6 years and i am grateful.
Thank you.”
“Although we didn’t get the answer we were looking for, both of the staff members we’re professional and courteous. I believe one of them was the store manager.
The store was well stocked, clean and roomy.”
“The Best T Mobile experience that we have ever had! They found a solution to a problem we had when we tried to fix something with the customer service line. This was THE BEST CUSTOMER SERVICE EVER. I will always come to this store and I will not try to call the customer service line but instead I will come to this location because of the amazing service here! I wish every business that we came in had customer service like this!! Andrew and Quay are amazing. We will definitely be back!”
“When my daughter's phone broke, Tamika helped us through the process, which had some complications. She was incredibly patient and upbeat, and delivered one of the best customer service experiences I've ever had. Thanks, Tamika! You made our day. ?”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“I ARRIVED AT THIS PLACE I HAD BEEN THERE SEVERAL TIMES I DIDN'T KNOW IT EXISTED IT WAS NEXT TO CUQUITAS RESTAURANT VERY VERY FRIENDLY GOOD SERVICE AND VERY GOOD ATTENTION 100% I RECOMMEND IT”
“Great experience. The girl Aemi was really helpful. They are really nice professional people. I bought 2 phones and they helped me to transfer all of information to new phone.”
“Mays M. deserves a shout out and a thank-you. She was extremely helpful the day we went into the store. She was patient with us, friendly, and just overall thoughtful. She made our experience very pleasant. Thank you, Mays! :)”
“My son ran into the store in THE COLONY to make some changes to his acct. And had the pleasure of meeting Craig. (Who just got out of training 1st day on the floor) and my son was Amazed at how helpful and knowledgeable Craig was! Knowing my local stores (Odessa Tx) were not so helpful.. he told me to call Craig at his store. I contacted Craig the next day. . He took the time to go through my plan and helped me not only LOWER MY BILL but he also upgraded my phone. I couldn't be more satisfied with the service I received! I would rate his customer service a 10 out of 10!! In fact. . I now won't call or go anywhere else when it comes to my Verizon service!! I HIGHLY RECOMMEND CRAIG AT THE COLONY STORE !!”
“Chrys was so helpful today and she is AMAZING!
We ported 4 numbers over phone with sales reps of T-Mobile from Verizon to T-Mobile and our phones got messed up and panicked us with no connection. They could not resolve it but directed us to the store near by and we visited Grapevine Store.
Chrys handled this panic situation, calmly and collectively and resolved one by one the several issues caused by the “sales reps on phone”. And restored all our phones to work seamlessly within an hour.
We were so relieved and couldn’t thank her enough
This is a great store, helpful and resolved many issues caused by the phone sales and customer service chat reps”
“Robert was super helpful and patient with my situation! He was able to explain everything swiftly and not over complicated it for me to understand! Great service here! Thank you Robert”
“Thank you very much Ricardo for your service, I recommend this place, they help you get a new device at a good price and they help you transfer all the information from your previous phone,”
“Went in on 1/15 for a MacBook. I probably called like 7 times prior to even going in with questions, etc. Christian never once sounded annoyed and his customer service remained superb while in store!”
“Jose was amazing at assisting us with advice on what we should do with our phone and account. Incredibly knowledgeable, patient, and down right honest. This will forever be our Spectrum Mobile home store!!”
“We came in today right at open , Daniel was our sales representative and did an incredible job with my parents. We had a ton of questions about deals and different options and walked out with 2 new iPhones, a watch and an iPad . He was patient and ended up haloing us for around 3.5 hours. We left with phones and gadgets all set up and ready to use. Thank you Daniel!!”
“Ariana was the sales representative whom helped me with my last situation.
Ariana was very professional, intuitive, and informative.
She was very knowledgeable in her field, and knew exactly what I needed, and arranged everything for me without hesitation.
Employee of the month!!!”
“Went on with a broken modem and was worried I would have to jump through some hoops but Angel helped me through everything quickly and professionally. Excellent service!”
“Customer service at this location provided a decent experience. However they setup my account incorrectly. A call to Verizon customer support corrected this. -1 star.”
“Stopped to check pricing of a new phone for a friend and the staff were very helpful and friendly.Decided to stay with current carrier as it made more sense at the time.”
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“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”