JCPenney is a large retailer known for its wide selection of apparel and home furnishings, with a history dating back to 1902. Customers appreciate the variety of options available, including men's, women's, and kids' clothing, as well as footwear and accessories. The Tech Ridge location stands out for its cleanliness and well-organized merchandise, with staff providing attentive customer service that many shoppers find exceptional. However, some customers feel that certain items can be overpriced and suggest taking advantage of sales for better deals. While the store offers a rewards program, some shoppers express frustration about not receiving rewards despite spending a significant amount. Overall, JCPenney provides a decent shopping experience with a mix of quality products and customer service, making it a popular choice for many.