Verizon Wireless in Cookeville, Tennessee is a reliable and customer-focused mobile service provider. The store on Jackson Street is known for its exceptional service and knowledgeable staff. Customers report positive experiences, with associates like Cody and Travis providing friendly and helpful assistance. The store offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can conveniently schedule in-store appointments or place orders online, with options for pickup, free 2-day shipping, and same-day delivery where available. While the store can get busy at times, the staff remains attentive and goes the extra mile to resolve customer issues. In one instance, a customer experienced battery life problems with a new iPhone 14 Pro, and the associate, Travis, went above and beyond to ensure a smooth resolution, even arranging a next-day replacement. Overall, Verizon Wireless in Cookeville is a trusted destination for mobile and connectivity needs, providing reliable service and exceptional customer support. Customers consistently recommend the store and its knowledgeable staff.
The manager helped us take care of a few issues with my mother's account. She was very professional and polite. Give that woman a raise!
April 2024
The rep I worked with was not very enthusiastic but answered my questions.
October 2023
Very helpful and friendly staff, can get a little busy sometimes. Cody(sp?) Is an awesome associate and I was thankful for his assistance and the answers to my questions (which I had a lot of.)
