Cleveland Ford is a full-service Ford dealership in the Cleveland area, offering a great selection of new and used Ford SUVs, trucks, and cars. They provide sales, service, parts, and more, aiming to create loyal and lifetime customers. The service department at Cleveland Ford is highly praised. Customers have had positive experiences with the staff, such as Cleaston and Chaz, who communicated professionally and efficiently, and Zach, the service manager, who was sensitive to customers' needs and worked hard to get their vehicles repaired and back on the road quickly. The dealership is also known for its thorough inspections and excellent communication with customers about any issues found during service work. Customers have had fantastic experiences with the sales team, particularly with salesman Jeff Milsaps, who was patient, honest, and never pushy, ensuring that customers found the right vehicle for their needs. The finance team at Cleveland Ford has also been praised for going above and beyond to make the purchasing experience easy and exceptional.
Everything went smoothly, my sales agent did an excellent job and was very professional.
December 2025
Cleveland Ford got my car in quickly for service. They were kind to pick up my car for me and take it to and from the dealership.
December 2025
Called about scheduling for a recall for a company service van. Scheduled same day appointment and was able to come retrieve the vehicle after only a few days for no charge. Cleaston, in the service department communicated professionally and efficiently.
