Pep Boys Corporate Headquarters is a well-established auto service and tire shop with over 100 years of experience. They offer a range of services including tire repairs, new tires, oil changes, brake repair, battery replacement, inspections, and more. The company prides itself on providing same-day services to keep vehicles moving and caters to various vehicle types, including hybrids and electric cars. Customer experiences with Pep Boys vary. Some customers appreciate the quick service, helpful staff, and willingness to find suitable parts without pushing unnecessary additional services. For instance, one customer was impressed with the shop's effort to locate compatible tires and confirmed that no extra charges were applied for services not needed. This indicates a level of honesty and customer care at certain locations. However, other reviews highlight issues with the quality of repairs and the company's ability to stand behind their work. One customer recounted multiple unnecessary repairs, including a new battery, terminals, alternator, and ground fault circuit, which raised concerns about diagnostic accuracy and pricing. Despite efforts to resolve the issue through corporate communication, the customer experienced difficulties in obtaining refunds and felt the company did not fully stand behind their repairs, leading to frustration and a loss of trust. Overall, Pep Boys offers reliable auto services with a focus on customer satisfaction at some locations, but experiences with repair quality and warranty support can vary. Customers are encouraged to communicate clearly and seek resolution through corporate channels if issues arise.
I made an appointment online to get a state inspection. They waited until THE day of my appointment to call and tell me that they had no inspector on staff at the location I chose(online it said they did). Now everyone is booked and I can't get my inspection done. VERY UNPROFESSIONAL.
June 2025
Awful experience, ruined my money, my time and my vehicle. Calling the customer service and they are doing nothing. Filed a complaint since 3 weeks, no follow up. This is really unprofessional service.
July 2024
If I could give them 0 stars I would. Claimed to have fixed my car 4x now. Told me it was my air compressor that was why my car stalled out after $1600 my car stalled out the second I left the lot, 4 additional times. They assured me they fixed my car. It is 10x worse than when I dropped it off/
