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“I do not suggest booking appointments or services online. The dealership and the service department were both very confused and the information entered online is not relayed accurately to those completing the work. I felt bad for the service advisor, Tim, trying to figure it all out. He was extremely busy and stress was apparent with customer communication. If the dealership is tuning in and paying attention to these reviews, I’d like to make a suggestion. Take away the online service scheduling until you can get staff trained on how to use it. I would also suggest a shared receptionist with sales/service that can make the simple customer phone calls for your service dept. My vehicle was done ahead of time and a was a well done job! BUT, the service advisor was soo busy he hadn’t the chance to call and let me know. Having someone to help contact customers and screen calls would make customer experiences much better.”
“They didn't have what I needed but were able to order it. It came in the very next day. Price was very reasonable, much less than at least one other place I called.”
“Have been getting parts and specialty items for my fun project truck (classic 1970 f250 ) here for years! My go to parts store. Great staff, super knowledgeable and honest ( will always help you track down the right part for the right price)”
“Had a great experience with Brian and his team as they troubleshot my fusion and found the cause to leaking coolant and bad gas mileage. They worked well with my warranty company and got me what was needed. Always pleasant to work with!”
“John answered all my questions I had even after I called back few times very kinda and Knowledgeable about what I was asking about would definitely call and ask again for him if he is working”
“went in for an oil change marvin did a great job and ryan checked me out at the end. i walked in, waited 30 mins was in and out, super friendly, super supportive, marvin checked my tires and fluids for free and gave me great suggestions and advice.”
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“Wonderful people! Very kind, I appreciate that they kept me updated on their progress! Great work fixing the dent to my bumper, I’m no professional but it looks to me like they really went the extra mile! Shoutout to whomever cleaned the interior, you’re a gem! It was awful getting hit by another vehicle, but they somehow made this a positive experience for me!”