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“Tone was awesome helping me get a new phone today. We came here after a bad experience at another AT&T and he was so helpful explaining everything and gave amazing service to us!”
“TLDR: This is the only AT&T store I’ll be going to because of Edwardo and staff! My phone was having issues with connectivity. I was recommended this store and was blown away by the level of professionalism and support. edvard and staff gave me hope that the issue could be resolved and took the time/ care to make sure it was done completely. He made a stressful experience easier and almost enjoyable haha! His rapport with customers was evident and effortless. In the time I was there, I watched him flawlessly field over 6 customers with ease, which was truly astounding! I’m so grateful for this store and the wonderful employees here. They were patient and kind no matter what issue walked through their doors. Thank you all I’m so happy with my experience and my new phone :)”
“Jay and Sofia at ATT malvern were unbelievable. They were above & beyond and helped so much. Their profrssional manner an knowledge exceeded my expectations. They were amazing …go see them for everything! Also- love Apple Store but this was so much better…and less wait time!! Thank you!!!”
“Excellent Service at this store! Qaadir was on point for everything! He was very informative, helpful, polite and followed through with phone calls to make sure everything was ok. Very happy with the service! 5 Star Rating!”
“Got excellent service from Joey who was down to earth, helped with prices, and was very kind. Quick service and walked me through the process with patience. Highly recommend!!!”
“Jailene Crespo at the Havertown PA store is the Best VZ wireless person I've ever had the pleasure of working with. Knowledgeable, a natural educator when sharing info or training a buyer about new features. She's a gem!”
“Becca was the epitome of great customer service. I came in because my phone was broken and she was able to work with me and find an AMAZING deal for my new phone. If you go there , I highly recommend getting her assistance!! Will definitely be coming back to her :)!!!”
“I was helped by Mark, Sofi, and Liam and they were amazing. So kind and knowledgeable and did everything they could to keep my bill around the same price. I was surprising my mom with a new phone and because she’s also on the account, they helped me keep it a secret from her. I’ve been coming to this location for years and have always had a positive experience!”
“Nick Troiano in the Paoli store just took FABULOUS care of my friend and me, patiently, pleasantly and efficiently taking care of replacing very old screens, and helping us with a variety of questions. This young man does Verizon proud! My TOP recommendation!”
“Elias was very helpful and informative and set me up with a new phone, new plan, new iPad and I am very pleased with the service and this is my new go to Verizon store.”
“I recently visited the Verizon store in Wayne PA. I went in with two separate problems. One my iPhone 14 would not send or receive text messages from android phones. The second one was concerning my watch and its cellular set up. I had spent multiple times on the phone for literal hours with both Apple and Verizon to no avail prior to my visit. So my expectations were pretty low given what I had been through already. A sales person greeted me directly and we sat down at his workspace. He told me he was new, but would help me get my problems resolved. I was skeptical to say the least but Adi (I hope I am spelling his name correctly. I misplaced the paper with his information on it.) worked through each issue methodically with a little help from Verizon Tech support and the manager who I believe was named Bob. It took a while due to the complexity of the issues but all was resolved completely. Thank you again Adi and I wish continued success at Verizon.”
“I was in need of a new phone but was very skeptical as I didn't want to be "snookered" by a high pressure sales associate. I was so fortunate to have gotten John at the Newton Square store. He was so very kind and listened to my concerns and needs. He was professional, courteous, and most importantly, listened to all that I had to say. He answered every question I had. He made me feel that I was his only concern....until our transaction was complete.
So, if you are in need of a new phone, or if you just have questions, run, don't walk, and ask for John. You won't be disappointed.”
“Today, was the best experience that I’ve had in a long time, and it was with Wilton at T-Mobile in East Norriton, PA. Wilton is not only very educated but an Amazing Salesperson. He listens to what you want and explains the difference between Apple and Android services. This location is very caring for your needs, and I would suggest going out of your way to see them even if its out of the way.
Keep up the good work”
“Darshan was amazingly helpful and patient. I've been a Verizon customer for 17 years and switched. Darshan took care to help us get Verizon to unlock my husband's phone. He gave us tips to maximize our storage and battery life. Many thanks. PLUS better coverage at a lower price. Great T-Mobile store to use! Highly recommend.”
“Derrick was so helpful today! I needed to buy new iPhone camera protector parts, and Derrick not only helped me find really cute ones but also put them on for me. Thank you Derrick!”
“I went into the Frazer Verizon store to return some old FiOS equipment and paid my wireless bill at the same time. The 3 Employees there where very friendly and courteous, and they took care of my needs. I really appreciate there time and effort!”
“We had an incredibly positive customer experience while shopping for a new phone and in the capable hands of Will. He was personable, knowledgeable, patient, respectful, and facilitative. It completely changed our idea about what one can expect when being helped by a staff member. Will goes above and beyond to serve customers. So impressed!”
“Jordan is exceptional. We were the first customers in the store and he zeroed in on what we needed and helped us buy a new phone for my husband. While he was taking care of us several other customers came in and he greeted everyone individually ,professionally and immediately determined their needs.”
“So, I could not wait to share this feedback regarding the recent experience I had with T-Mobile. We had some questions regarding our plan, phones, payments, and many more and we stopped by the T-Mobile in Media, PA (where we live) and we were blown away by the service T-Mobile Team Media provided to us. I mean, the entire time I was there my jaw could not close. It was unbelievable. The lead Dan, along with his team Cris, John, Trey, and Seeta, paid attention to every single detail or question we had. They were so genuine with design to help us get the best service possible that it seemed too good to be true but the thing is - it was true! I mean, this is customer service at its excellence! They went through all possible options, offers, and ways to ensure we leave 100% satisfied, happy customers! They answered every question we had. They resolved every problem we had. They provided the best offers we could get. They treated us as a valued T-Mobile family! Man, it truly felt good. I had not seen such customer care in so long! So, if you want to be cared for and treated with respect, as a valued customer - stop by the T-Mobile Media (T-Mobile Authorized Retailer), at 1083 W Baltimore Pike Ste G, Media, PA 19063, the Granite Run Mall, and see for yourself. I truly recommend T-Mobile as a cellphone service company as it is but now I also recommend the T-Mobile Media team as the team that can truly make a significant difference in serving you best possible way. Thank you, T-Mobile Team Media! You truly make a difference in this rough world!”
“T-mobile itself isn’t the greatest at communicating. The help line wasn’t doing their part in looking at policies, therefore they told a relative something was covered when it was not. The store manager explained it to them on the phone to resolve it then helped us with next steps.The people that work here are wonderful. They’re helpful, knowledgeable and patient. Natalie was nice and helpful as well as the manager who has so much patience and kindness.”
“Jeff was our sales associate. He was super attentive, very knowledgeable about the products and services. He was so personable and really made our experience enjoyable! If I ever need anything for my phone, I'm coming right down to AT&T and asking for Jeff! He was awesome!”
“My son had a issue with his phone. And needed to change his services. The rep on Sunday 10/22/23 at the store on west main really went above and beyond to help him. She worked past her scheduled closing time. Kudos to her!!!”
“The best metro store I ever stepped into .. make sure to visit there guys .. they give the best and most affordable deals on Android and iPhones .. can't beat it ... I tried different stores but this one stands out ..”
“Awesome place. The owners, 2 brothers are very tentative to everyone and everything. I have no issues there. It's a one-stop place. I pay all my bills there and get assistance with my phone. Too bad they don't have a food thing or market like China town New York. I would really do my food shopping and buy lunch and dinner there. But all and all it's a good place I would recommend”
10AM - 6PM
418 Egypt Rd, Norristown
Mobile Phones
“Alliya and Noman were super helpful got us great deals and even stayed 45 minutes after we closed to insure my phone number transfered over. Give these guys a raise!!”
“I went to the AT&T store that was on Sproul Rd in Springfield. Alexis was the representative that assisted me in my purchase of my iPhone 15 Pro Max very happy with my service with her and her expertise. She’s pleasant warm and welcoming a breath of fresh air thanks, Alexis, you made my purchase much easier than I expected. You’re a real asset to the company.”
10AM - 8PM
123 Nutt Rd, Phoenixville
Mobile Phones
“Had some issues with an iphone replacement that ASURION wasn't able to help with, Mike not only answered the phone all of the times I called but encouraged me to come in and within 10-15 mins, he had my iphone set up and working - awesome service - thanks Mike!”
“For REAL honest to God friendly service, use AT&T store in West Chester, the ShopRite center (store 1115?) Sean is the best manager and Dex was also awesome. Professional and pleasant. These guys had the patience of saints. I cannot recommend them enough.”
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“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”