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“This Verizon store in Twinsburg, OH is one of my favourites to visit. Staff is knowledgeable and work together to offer their customers the best options. Sometimes the wait can be up to an hour, but staff has always acknowledged the waiting customers during that time. Good deals on phones and other electronics.”
“Our family has had several upgrades, plan changes, number migrations, broken phones and trade ins, in the past 2 months -- Ruthann (& the whole staff) have been GREAT!! Made everything SO easy!!!!”
“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“This store is top notch for service. The young lady who took care of me (sorry for not remembering her name) was awesome. I had a Samsung S10e and was in need of an upgrade. Went with the Samsung galaxy s23 ultra and glad I finally did it. The pen will be very helpful filling out forms in pdf format that I had a hard time with the previous phone.If you're in need of anything from a new phone to chargers and more, I highly recommend this store.”
“They didn’t excellent job at this Verizon store. Duncan was very patient and thought outside the box to try to help save us money and provide the best service. I highly recommend this location.!”
“Even though it was almost closing time Mr. Angelo was very patient in assisting me with the purchases and providing a better understanding with setting up the new devices!”
“See Sam she is amazing she helped me and my family get up grade and new line with no problems she was so patient and helpful to the fullest will be back to see her with any of our future needs ! Thanks girlie”
“I went in to see about a repair for a broken screen and Trevor and Logan took good care of me and actually I ended up getting a new phone for probably less than it would have cost me to repair the screen.”
“Rachel was super helpful. She was always patient even when we had an issue that lasted two days! We are very thankful for her assistance with getting our new phones!”
“Just happened to pop in to upgrade my phone on the same day of a massive nationwide outage because I have great timing like that. The crew here was already short staffed and there was an endless parade of people coming in to complain about the outage. They handled the situation so well and were so patient and good natured with everyone and still managed to make my upgrade process one of the quickest and easiest times I've had at a cell carrier. These folks were awesome and I highly recommend this location!”
“Matthew, the store manager, was beyond amazing!!! The patience he had dealing with my phone issues and the tech support line is nothing short of AMAZING! Seriously!! This is now my location for anything dealing with my phone. THANK YOU!!”
“Dom is one of the most knowledgeable managers in the business and his customer engagement is a delight My daughter and I had some complicated account needs following my husbands death and we both tried other ATT AGENTS to straighten things out. Dom went straight to the right departments and completed our changes straight away. This is the kind of worker everyone is trying to hire. If I were ATT I d start moving him up the ladder and do everything you can to keep him.”
“Went to Best Buy before going to this ATT store. The associates were clueless about cell phone services. The ATT store provided fast and knowledgeable service. Jeremy knows his stuff!”
“This cell phone store takes their very seriously and has made sure that I was completely informed and satisfied with services definitely a true five star review ?”
“Morghan was fantastic and assisted me for hours - patiently answering my many questions and helping me set up my new phone! She was knowledgeable and kind. Thank you, Morghan!”
“I came in the last hour they were open. Guy fixed my phone in 10 mins. While working on other phones. Fair price,great work,and great customer service. My phone was falling apart and he still managed to put a screen on it”
“My wife and I have been here about 4 times in the past few months. Kayla and Kevin are extremely helpful and polite. They answered all of our questions and helped us get 2 new phones. When we came in and they were busy, they immediately acknowledged us and apologized for the wait. I’ve recommended them to my family and friends. We’ve had bad experiences with cellphone companies in the past, and they were such a relief.”
“Sam the store manager was amazing and helped me so much! He was extremely friendly and welcomed me into the store with a warm welcome. He helped me find a new phone for my boyfriend and made the switch quick, easy and simple. I’ve been to many other AT&T stores and I feel that this was the best costumer service I have had ever.”
“Derek was really helpful in the whole process of me switching over both my phone and internet!I recommend both him and T-Mobile 100%!Thank Derek for everything!??”
“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“The ladies who work in this store were so polite! They actually ask you what plan you want unlike boost and metro that stick you on the highest plan without asking. They also let you know your total price and ask if it’s ok first.”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
“Took my legally blind dad in to ask some questions about his devices. We had the sweetest Genius Bar man help us that didn’t really know about all of the accessibility features, but he did everything he possibly could to help, and gave us info on how to learn more from experts. I wish I got his name but I didn’t, but this was easily one of the hardest working, sympathetic and most problem solving customer service people I have ever metBRAVOCouldn’t have asked for moreThank you”
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“After visiting multiple ATT stores in and around Mayfield area and none were able to resolve my issue, I visited this Solon, OH store for the first time to convert my Prepaid acc to postpaid. Kevin - The store person quickly tried and identified how it can be done. Kevin seemed technically sound and connected with backend tech-support, explaining the issue and getting it fixed. Though it was bit of a lengthy process, but Kevin patiently did it with ease. Good to see such technical people providing very good customer service.”